酒店回复: Thank you for your review. I am so sorry to see your stay was anything but enjoyable. I have shared your response with maintenance to ensure this doesn't happen again. Our hope is that if your travels ever bring you back to the area you will give us another try.
酒店回复: Kelly We are so sorry that your experience was not up to standard. We strive to deliver the utmost guest experience and satisfaction that’s why we would like for you to give the hotel a call and speak with a member from management so we can have a better understanding and to fix these issues. As always we appreciate your feedback and look forward to hearing from you.
3.0分
情侣出游
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Except for the bed, the hotel was excellent. I could not get a good nights sleep because the mattress was very firm. And I'm usually not too picky about these things. Other than that, the staff was great, and the hotel was very clean. But the bed was awful. I give it a 3 star
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酒店回复: Thank you for your review. I am glad to see you enjoyed your stay for the most part. I am sorry to you were not able to get rest due to the firmness of the mattress. We hope to welcome you again if your travels bring you back to the area.
5.0分
家庭亲子
The staff was very friendly and helpful. The room was spotless and the bed extra comfortable. Will definitely stay here again. Thank you
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酒店回复: Antoinette,Thank you for sharing your feedback regarding your experience, we appreciate all feedback. Your feedback has been shared with the entire staff and a way of celebration of the great service that was provided. If your travels find you in the area again we hope to welcome you back.
5.0分
其他
Would stay again!
Great place to stay. Very clean. Breakfast was really good. I would definitely stay again.
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酒店回复: Thank you for your wonderful review. I am glad to see you enjoyed your stay with us! We hope to welcome you again if your travels bring you back to the area!
5.0分
其他
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Outstanding
We have stayed at every hotel in the local Cambridge, Ohio area over the last 5 years for monthly events, and this Fairfield Inn is by far the nicest, cleanest, and up to date hotel in the area.
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酒店回复: Dear Thomas, Thank you for your wonderful review. We are glad to see you enjoyed your stay with us! We hope to welcome you back if you are ever in the area again!
5.0分
其他
Wonderful stay
Staff friendly very accommodating. Clean room and eating area. Will be back for future stays
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酒店回复: Jennifer, Thank you for leaving a fantastic review about your recent stay. We appreciate all feedback! We are pleased that you enjoyed your stay and look forward to you returning to stay in the future.
5.0分
其他
The staff (Karla) at check-in was extremely helpful and friendly. A very good experience for this tired traveler!
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酒店回复: Dear Emily, Thank you for your wonderful review. I am glad Kayla was able to help you with your needs. I will be sure to let her know of your kind words. We hope to welcome you again if your travels bring you back to Cambridge, Ohio
3.0分
情侣出游
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Property was clean - way over-priced! Free breakfast was so so and very cheap bendable plastic-ware. I couldn't even spread cream cheese on a bagel. Vinyl seats in the booths was all worn off so bare fabric showed through. We also stayed at a Drury Plaza inn that was $50-$75 cheaper and much, much better.
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酒店回复: Dear Philip, Thank you for your review. I am so sorry to see your stay was anything but enjoyable. I will be sure to speak with my breakfast staff as well as my corporate office. We hope to welcome you again if your travels bring you back to the area!
5.0分
商务出差
The room I requested was changed. Even though I did now expect or want it changed, they went out of there way to make things right!
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酒店回复: Dear Fred, Thank you for your wonderful review. I am so sorry about your room floor request being changed. I am glad we were able to get it fixed. We hope to welcome you again if you are ever back in the area.
需要维修
空调校准不正确，所以我们整晚都很难设置舒适的温度
房间里到处都是甲虫。他们显然知道这一点，但在预订时却没有告知。我们甚至没有入住，而是开车去了另一家酒店。
Except for the bed, the hotel was excellent. I could not get a good nights sleep because the mattress was very firm. And I'm usually not too picky about these things. Other than that, the staff was great, and the hotel was very clean. But the bed was awful. I give it a 3 star
The staff was very friendly and helpful. The room was spotless and the bed extra comfortable. Will definitely stay here again. Thank you
Would stay again!
Great place to stay. Very clean. Breakfast was really good. I would definitely stay again.
Outstanding
We have stayed at every hotel in the local Cambridge, Ohio area over the last 5 years for monthly events, and this Fairfield Inn is by far the nicest, cleanest, and up to date hotel in the area.
Wonderful stay
Staff friendly very accommodating. Clean room and eating area. Will be back for future stays
The staff (Karla) at check-in was extremely helpful and friendly. A very good experience for this tired traveler!
Property was clean - way over-priced! Free breakfast was so so and very cheap bendable plastic-ware. I couldn't even spread cream cheese on a bagel. Vinyl seats in the booths was all worn off so bare fabric showed through. We also stayed at a Drury Plaza inn that was $50-$75 cheaper and much, much better.
The room I requested was changed. Even though I did now expect or want it changed, they went out of there way to make things right!