I stay here a couple of times a year and always have a nice stay. The rooms are clean, beds comfy and rooms are quiet. The staff are always very friendly and helpful.
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酒店回复: Thank you for taking the time to tell us about your experience at Holiday Inn Joplin.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn.Sincerely,Tyler WinderFront Office Manager
3.0分
家庭亲子
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The place was more bougie than I expected but i also expected a complimentary breakfast with our stay but it was false advertising on the ******* app. Breakfast was 10.99 a head but they gave us a 10% discount. Wow how generous. We left earlier than planned
1.0分
其他
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The staffs like to scam their customers as they tried to do to me. I don’t understand how I checked in at the front desk on the first day and was told that I am all set to enjoy my stay for 3 nights. On the third day, the front desk had called me stating that I only paid for 1 night and that I should have been checked out “yesterday”. She proceeded to tell me and demanded for me to pay the two remaining nights if I wanted to stay my full 3 nights. I told her I booked with a third party and that my payment has been taken and I am not going to pay extra. She basically said that I need to pack and leave the room since I’m not willing to pay. She then calls to leave me a message saying that it’s all been figured out and that the manager had checked me out the day before, but she doesn’t know why. She was not willing to tell me the truth besides showing me her computer screen stating that my room was cancelled and that it had made the housekeeping question about my stay. How do they cancel my stay and not tell me, on top of that how does my key cards still work on the third day if it was cancelled? The staffs were not professional when she spoke to me on the phone as I told I will make my way back to the hotel to talk about the situation. She hung up on me and was not very nice. They need to be trained again on how to treat their customers and how to handle a situation on their end that they messed up on before calling their customers to demand they pay or get out.
5.0分
其他
Great yearly church retreat vacation
Great Hotel, nice clean and quiet. Big open parking lot.
4.0分
家庭亲子
Staff was friendly and it was a convenient location.
我经常出差。我总是在酒店付款。他们在我不知情的情况下冻结了我的个人卡。我和 3 个不同的人谈过，除了可能需要 4-5 天才能取消外，找不到其他原因。他们会支付所有的透支费用吗？我不会再住那里了。
他们宣传早餐，但你除了支付 138.00 的房费外，还得支付 11.00 的早餐费。再也不吃了
酒店大堂积水严重。
由于漏水严重，天花板塌陷，漏水时间已经很长。
房间比较旧，有霉味。
工作人员很粗鲁，不热情。
I stay here a couple of times a year and always have a nice stay. The rooms are clean, beds comfy and rooms are quiet. The staff are always very friendly and helpful.
The place was more bougie than I expected but i also expected a complimentary breakfast with our stay but it was false advertising on the ******* app. Breakfast was 10.99 a head but they gave us a 10% discount. Wow how generous. We left earlier than planned
The staffs like to scam their customers as they tried to do to me. I don’t understand how I checked in at the front desk on the first day and was told that I am all set to enjoy my stay for 3 nights. On the third day, the front desk had called me stating that I only paid for 1 night and that I should have been checked out “yesterday”. She proceeded to tell me and demanded for me to pay the two remaining nights if I wanted to stay my full 3 nights. I told her I booked with a third party and that my payment has been taken and I am not going to pay extra. She basically said that I need to pack and leave the room since I’m not willing to pay. She then calls to leave me a message saying that it’s all been figured out and that the manager had checked me out the day before, but she doesn’t know why. She was not willing to tell me the truth besides showing me her computer screen stating that my room was cancelled and that it had made the housekeeping question about my stay. How do they cancel my stay and not tell me, on top of that how does my key cards still work on the third day if it was cancelled? The staffs were not professional when she spoke to me on the phone as I told I will make my way back to the hotel to talk about the situation. She hung up on me and was not very nice. They need to be trained again on how to treat their customers and how to handle a situation on their end that they messed up on before calling their customers to demand they pay or get out.
Great yearly church retreat vacation
Great Hotel, nice clean and quiet. Big open parking lot.
Staff was friendly and it was a convenient location.
泳池很棒！！前台员工非常细心周到。