The air conditioner in the room sounded like an old Oldsmobile trying to start up. It made this loud sound all through the night no one in my room sleep. It was horrible. The deain in the shower was slow so it took the water forever to drain, so we put a towel in shower floor to quiet the slow drain sound. I will contact soon for refund just getting service since im headedback home now
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酒店回复: Dear Guest, We sincerely apologize for the issues you encountered in your accommodations and for the inconvenience caused. We want our guests to have a comfortable stay and to get a restful night’s sleep, so we are sorry that this was not your experience. Our maintenance team has been made aware of these concerns, and appropriate steps will be taken to avoid such situations from repeating. We take your feedback seriously and will convey your message appropriately. We understand your frustrations and are grateful for your patience. Thank you for being our guest, and we hope to have another opportunity to welcome you back for the seamless stay you deserve.Nichole BrinkerGeneral Manager
3.0分
情侣出游
Location and overall cleanliness. Gave a feel of transit hotel than a Marriott. Brand value was a total miss.
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酒店回复: Dear Guest, While we are glad to know you appreciated our ideal location and overall upkeep, we are genuinely sorry that the stay felt more like a short-stop property rather than what you would typically expect from a Marriott. Your experience not reflecting the standards our name stands for is something we take seriously. We have shared your feedback with our team, and we hope you will consider giving us another opportunity to provide the level of hospitality you deserve. Nichole Brinker,General Manager
4.0分
家庭亲子
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Courteous staff, easy walk to win dixie smoothie kings and jersey mikes. Less than 5 miles from walmart. Smooth 15 to 20 min ride by uber or shuttle (10 pp) to cruise port
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酒店回复: Dear Guest, Thank you for sharing feedback about your recent stay at SpringHill Suites Miami Downtown/Medical Center. We are delighted that our location was ideal for your plans and that you were pleased with our friendly service. We enjoyed hosting you and hope we will continue to be your hotel of choice when your plans bring you back to Miami.Nichole BrinkerGeneral Manager
3.0分
其他
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Pro: Close to Airport and Ports.
Quick and early check in
Pool
Microwave/fridge
Nice enclosed patio
Bar with a professional bartender
Serve continental breakfast.
Cons: upon entrance of lobby it smelled of mildew-musty smell.
Soiled stained carpet throughout the lobby, hotel hallways and room.
Gym: dank, moldy wet smell, no air circulation. No water jug when working out.
Ripped/torn furniture.
Bed was horrible, way over due to be changed out. It had permanent dips when all visitors have slept.
5th floor- was cleaned but did not smell the best. I sprayed Lysol and used small air fresheners I travel with.
Check out -TBD
This is a place for a good 1 night before a flight.
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酒店回复: Dear Guest, Thank you for sharing your feedback with us following your recent visit. We extend our sincerest apologies for the cleanliness and maintenance issues you encountered during your visit. Your experience does not reflect the high standards we strive to maintain. We are grateful for your honesty and assure you that we will address the issues you raised. Our guests' comfort is our top priority, and we are committed to ensuring that every guest enjoys a fresh and inviting environment. Your feedback is valuable in our ongoing efforts to enhance our hotel. On a brighter note, we are glad our location and amenities served you well. We hope you will revisit whenever you return to Miami; we are confident you will have the exceptional experience we are known for.Nichole BrinkerGeneral Manager
4.0分
其他
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The air conditioning smelled of mold.
One room I stayed in, the ac vents were dirty.
The sound of the highway is loud. Would be good to have a louder fan or provide a sound machine. The smoke detector light was blinking the whole night (because the battery probably needed changing.) The 1st room I was given, the remote didn't work.
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酒店回复: Dear Guest, Thank you for sharing your great rating and also your valuable feedback about your recent stay with us. We hope that you had an overall satisfactory experience. However, we are disappointed to learn that we may have overlooked a few issues in your room's preparation, and we regret the inconvenience. We have discussed this with our housekeeping staff, and steps are being taken to ensure this is not repeated. Please also accept our apologies for the noise issues, and we want you to know our front desk is always available to help make your stay as comfortable as possible. Additionally, we have taken note of your other concerns. Thank you for bringing these concerns to our attention. Your feedback helps us focus on improvements that make a meaningful difference for future guests. Thank you for choosing SpringHill Suites Miami Downtown/Medical Center, and we hope you will give us another chance the next time you visit the area.Nichole BrinkerGeneral Manager
房间干净，功能齐全，早餐品种多，可适合世界各地区人口的口味。酒店地处迈阿密市中心，交通方便，尤其是提供去邮轮码头的大巴，只需10元一位，非常方便。
我对携程和这家酒店都非常非常失望。我支付了这一天的房费，作为出差的一部分。但出差延误了两天，携程和酒店都不愿意为我更改住宿日期。他们不同意将预订推迟两天，反而要我支付一整天的费用，尽管我根本不会入住。而且我并不是临时才提出更改的。我在预订时间48小时之前就尝试更改，但他们直接拒绝了，说不更改日期，也不退款。谁会这样子做生意？我以后再也不会用这两家了。
不错！去码头比较近！
位置很好，早餐很棒。
一切都还算可以。房间和走廊的清洁度还可以，只是感觉有点潮湿，但也没那么糟糕。空调太冷了，而且不拔掉电源就关不掉。拔掉电源后，又打不开了。结果整整一天一夜都没空调。酒店只说了句“非常抱歉”，就没了下文。我想大概是因为这个区域环境不太好吧。巴斯康·帕尔默眼科研究所为这个地区带来了很多游客，所以这种情况令人遗憾。既然酒店名字里有“医疗中心”两个字，我期望它能提供更好的服务。毕竟人们来这里做眼科手术，也希望得到优质的酒店服务。酒店应该储备一些强效泰诺之类的药品，在大堂里备上这种基本用品，这才是合理的商业做法。健身房也有异味，潮湿，可能还有霉味。总之，感谢你们提供的住宿。我希望我的反馈能被看到，并能帮助酒店改进。
The air conditioner in the room sounded like an old Oldsmobile trying to start up. It made this loud sound all through the night no one in my room sleep. It was horrible. The deain in the shower was slow so it took the water forever to drain, so we put a towel in shower floor to quiet the slow drain sound. I will contact soon for refund just getting service since im headedback home now
Location and overall cleanliness. Gave a feel of transit hotel than a Marriott. Brand value was a total miss.
Courteous staff, easy walk to win dixie smoothie kings and jersey mikes. Less than 5 miles from walmart. Smooth 15 to 20 min ride by uber or shuttle (10 pp) to cruise port
Pro: Close to Airport and Ports.
Quick and early check in
Pool
Microwave/fridge
Nice enclosed patio
Bar with a professional bartender
Serve continental breakfast.
Cons: upon entrance of lobby it smelled of mildew-musty smell.
Soiled stained carpet throughout the lobby, hotel hallways and room.
Gym: dank, moldy wet smell, no air circulation. No water jug when working out.
Ripped/torn furniture.
Bed was horrible, way over due to be changed out. It had permanent dips when all visitors have slept.
5th floor- was cleaned but did not smell the best. I sprayed Lysol and used small air fresheners I travel with.
Check out -TBD
This is a place for a good 1 night before a flight.
The air conditioning smelled of mold.
One room I stayed in, the ac vents were dirty.
The sound of the highway is loud. Would be good to have a louder fan or provide a sound machine. The smoke detector light was blinking the whole night (because the battery probably needed changing.) The 1st room I was given, the remote didn't work.