酒店回复: Khemraj，感谢您抽出时间与我们分享您的入住体验。对于您入住期间遇到的问题，我深表歉意。尽管您多次提出要求，我们仍然没有提供沙发床所需的厚毯子，这并非我们力求提供的服务水平。我们理解您全家人的舒适体验至关重要，很遗憾您的女儿第一晚未能得到充分休息。第二晚您再次等待后不得不亲自前往前台，这同样令人失望，我们对此深感抱歉。此外，我也想了解您对电梯的反馈。电梯晃动确实会让人感到不安，我们非常重视此类反馈。我们的工程团队已收到通知，确保妥善调查并解决此问题，以保障所有客人的安全和舒适。您的反馈指出了我们需要改进的地方，包括服务稳定性和设施维护。虽然很遗憾您的入住体验未能达到预期，但我非常感谢您提出这些问题。希望您未来能再次光临，我们将竭诚为您提供更加顺畅舒适的入住体验。

酒店回复: Shanique，感谢您与我们分享您的入住体验。对于您入住期间遇到的问题，我们深表歉意。得知您的房间清洁不彻底，地毯有异味，我们深感抱歉，这与我们力求保持的清洁舒适标准不符。此外，电梯噪音大、晃动严重给您带来的不便，我们也深感遗憾。我们理解这会给您带来困扰，并已将您的反馈转达给我们的工程团队，以确保这些问题得到及时调查和解决。另外，对于您预订并已付款的两张大床房被安排到一张特大床房，我们深表歉意。这种情况本不应该发生，我们也理解这给您带来的不便。您的反馈对我们至关重要，我们将与客房部、工程部和前台团队共同审查这些问题，以防止类似情况再次发生。我们非常感谢您让我们注意到这些问题，并希望您能考虑再次光临，让我们有机会为您提供您理应享受的舒适便捷的入住体验。

酒店回复: Thank you for taking the time to share your experience, Carlos. We’re glad to hear that you found your stay very good overall, but we sincerely regret that the pricing of food and beverages left you disappointed. We understand how important it is for our guests to feel they are receiving good value, and your feedback about breakfast and coffee prices being higher than expected is very valuable to us.Please know that your comments will be shared with our Food & Beverage team for review as we continually evaluate our menu offerings and pricing. We want to ensure that the quality, convenience, and value of what we provide meet our guests’ expectations. We truly appreciate you bringing this to our attention and for your kind words about the positive aspects of your stay. We hope to welcome you back again soon for an even better and more balanced experience.

酒店回复: Thank you for your feedback, Eduardo! We’re glad you found our location convenient, especially with shops just a short walk away and the airport only about 15 minutes from the hotel. We hope this made your stay more comfortable and efficient, whether you were here for shopping, travel, or both. We appreciate you choosing us and look forward to welcoming you back again soon!