酒店回复: Good evening, thank you so much for your kind review. We're happy to hear that you enjoyed your stay with us and look forward to seeing you again.
1.0分
商务出差
原文
翻译提供方：Google
前台的 Shin 妨碍了公司。
前台的 Shin 是个小**。我永远不会住这家酒店，也不会向任何人推荐这家酒店。
你应该让他走，否则他就会赶走你所有的顾客
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酒店回复: Thank you for staying with us at Homewood Suites Gainesville by Hilton. We appreciate your feedback and will be addressing your concerns promptly. Thank you again for choosing Homewood Suites Gainesville as your hotel destination and we look forward to accommodating you again soon.
酒店回复: Good morning Cathleen, thank you so much for your kind review. We're happy to hear that you enjoyed your stay with us and look forward to seeing you again.
4.0分
商务出差
原文
翻译提供方：Google
前台服务很糟糕。简直糟透了，他的名字是“Shin”。粗鲁、不热心、忙着吃披萨。
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酒店回复: Thank you for staying with us at Homewood Suites Gainesville by Hilton. We appreciate your feedback and will be addressing your concerns promptly. Thank you again for choosing Homewood Suites Gainesville as your hotel destination and we look forward to accommodating you again soon.
5.0分
情侣出游
原文
翻译提供方：Google
酒店不错，员工很友好。枕头和床都很舒服。我们会再次入住这里。
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酒店回复: Good morning Thaddeus, thank you so much for your kind review. We're happy to hear that you enjoyed your stay with us and look forward to seeing you again.
5.0分
其他
Room was clean. No issues. Doesn’t have a real designated pet yard, have to walk across parking lot to the median. Not a biggy, unless there’s rain.
1.0分
家庭亲子
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DIRTY. FILTHY. We checked into a room that had garbage in the garbage can, filthy, sticky tile with black grout, a black cotton ball under the toilet, dirty mirrors, makeup on the hanging towel, THEN I pulled down the comforter and there were clumps of bloody mucus stuck to the top of the comforter! I called to switch rooms and they were extremely helpful and nice, but they didn’t have another two bedroom suite, so they switched us two separate rooms which meant we, as a family, had ti split up. When I woke up in my new room, bc it was midnight at that point, I went to make coffee and the coffee cup was completely stained and dirty. Then I went to shower and it was a dribble of water, then when I toweled off, there was a clump of black hair stuck to the towel. It was quite literally the worst experience I’ve ever had at a hotel. I emailed corporate and they gave me points worth $40 toward my next stay. I sent them videos, photos, and descriptions, just wanting enough to cover that stay, but to no avail. The manager was friendly and helpful, but could only do so much bc I booked through ******* and wasn’t able to refund me, but they should at least give me enough points to cover one future stay. I wish I could post the photos so show I’m not exaggerating.
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酒店回复: Adrienne, We appreciate you staying with us. I sincerely apologize for the experience you described. What you encountered does not reflect our standards. I regret that your stay was impacted in this way. We are actively investigating and addressing these concerns directly with our team to prevent this from happening again. We appreciate you bringing this to our attention and hope to have the opportunity to provide you with the experience we strive to deliver in the future.
5.0分
其他
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We were here just for the one night. Overall it was good. We did have trouble with the light switch in the bathroom sink area staying on. We were able to get it to turn off by putting a toothpick in it...lol. The shower gel was a new bottle & I couldn't get the pump to turn so I could use it. Showered with shampoo. Informed the desk clerk of the two issues.
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酒店回复: Jennifer, We appreciate you staying with us. Thank you for taking the time to give us your feedback. Look forward to serving you again soon.
4.0分
其他
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Staff was fabulous but the breakfast was strange. Instead of individual cream cheeses, milks, jellies etc there were jars of condiments to use with a shared knife. Jugs of milk in the fridge. Only ice machine is on the first floor. Faucet in the bathroom literally falling apart. Hotel just needs a little tlc .
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酒店回复: Beth, We appreciate you staying with us. Thank you for taking the time to give us your feedback. Glad to hear you enjoyed your interactions with our team. I sincerely apologize for the issues that you experienced. Hopefully you will give us an opportunity provide you with the service we aspire to deliver.
公共区域卫生差，电梯垃圾几天没有打扫
不错的地方
住宿很愉快，人们也很友好。浴室/淋浴漏水，需要修理。早餐应该供应到上午 9 点，但当我上午 8:20 左右到达那里时，他们开始收拾所有东西，到上午 8:30 时，剩下的东西不多了。
前台的 Shin 妨碍了公司。
前台的 Shin 是个小**。我永远不会住这家酒店，也不会向任何人推荐这家酒店。
你应该让他走，否则他就会赶走你所有的顾客
我们的前台人员非常友好和乐于助人。酒店位置很好，很安静。早餐是我们在酒店吃过的最好的早餐，总体来说，这是一次很棒的体验。房间非常干净 - 甚至折叠沙发床垫也很舒服！
前台服务很糟糕。简直糟透了，他的名字是“Shin”。粗鲁、不热心、忙着吃披萨。
酒店不错，员工很友好。枕头和床都很舒服。我们会再次入住这里。
Room was clean. No issues. Doesn’t have a real designated pet yard, have to walk across parking lot to the median. Not a biggy, unless there’s rain.
DIRTY. FILTHY. We checked into a room that had garbage in the garbage can, filthy, sticky tile with black grout, a black cotton ball under the toilet, dirty mirrors, makeup on the hanging towel, THEN I pulled down the comforter and there were clumps of bloody mucus stuck to the top of the comforter! I called to switch rooms and they were extremely helpful and nice, but they didn’t have another two bedroom suite, so they switched us two separate rooms which meant we, as a family, had ti split up. When I woke up in my new room, bc it was midnight at that point, I went to make coffee and the coffee cup was completely stained and dirty. Then I went to shower and it was a dribble of water, then when I toweled off, there was a clump of black hair stuck to the towel. It was quite literally the worst experience I’ve ever had at a hotel. I emailed corporate and they gave me points worth $40 toward my next stay. I sent them videos, photos, and descriptions, just wanting enough to cover that stay, but to no avail. The manager was friendly and helpful, but could only do so much bc I booked through ******* and wasn’t able to refund me, but they should at least give me enough points to cover one future stay. I wish I could post the photos so show I’m not exaggerating.
We were here just for the one night. Overall it was good. We did have trouble with the light switch in the bathroom sink area staying on. We were able to get it to turn off by putting a toothpick in it...lol. The shower gel was a new bottle & I couldn't get the pump to turn so I could use it. Showered with shampoo. Informed the desk clerk of the two issues.
Staff was fabulous but the breakfast was strange. Instead of individual cream cheeses, milks, jellies etc there were jars of condiments to use with a shared knife. Jugs of milk in the fridge. Only ice machine is on the first floor. Faucet in the bathroom literally falling apart. Hotel just needs a little tlc .