酒店回复: Karen, We appreciate you staying with us. Thank you for sharing your feedback. I sincerely apologize for the issues you experienced. This is not the standard we strive to maintain, and I understand how disappointing this must have been for you. Please know that your comments have been shared with the team and address immediately. I hope you will give us another opportunity in the future to regain your trust.
5.0分
商务出差
原文
翻译提供方：Google
服务很棒，每个人都很友好，房间很干净。
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酒店回复: Ana, We appreciate you staying with us, Glad to hear you had an excellent stay. Look forward to serving you again soon.
5.0分
家庭亲子
The hotel is very clean, pet friendly, quiet and it didn’t feel like a hotel. They’re blackout curtains works and the price was really good for what we got.
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酒店回复: Yomerys, We appreciate you staying with us. Thank you for all of your feedback. Glad to hear you enjoyed your stay. Look forward to serving you again soon.
3.0分
其他
Cleanliness and Breakfast
The bathtub/shower was not clean - multiple hairs were found. The breakfast was to be included, but the hotel said it was not.
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酒店回复: Christy, We appreciate you staying with us. Thank you for taking the time to share your experience. I sincerely apologize for the issues you encountered during your stay. That is not the experience we want any of our guests to have. Your comments have been shared with our team in order to ensure this does not happen again. Hopefully we will have the opportunity in the future to provide you with the level of service you deserve.
1.0分
其他
Didn’t get that far lobby was so dirty. No attendant to check us in. Credit card system not working so had to leave
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酒店回复: Timothy, We appreciate you staying with us. Thank you for taking the time to share your experience. I sincerely apologize for the cleanliness and check-in issues you encountered. This is not the level of service we strive to provide. We hope to have the opportunity to welcome you back for a much-improved experience.
5.0分
朋友出游
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Excellent. We thought there was a maintenence problem so i went to the front desk and they went snd got 2 people to come to our room to our room immediately to check it out. They were very nice young men. They exxplained what we were hearing. And appreciated us having the. Come check it out. Highly recommend
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酒店回复: Christine, We appreciate you staying with us. Glad to hear you had an excellent stay with us. Look forward to seeing you again soon.
5.0分
其他
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Room was spacious and very clean, no complaints. The staff is the star of the show though! I had to extend my stay twice and they were so very kind and accommodating. Special thanks to Mr. Connor who helped me out with my vehicle when my battery had died when it was time to leave! I would absolutely stay here again in a heartbeat. Thank you all.
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酒店回复: Zakary, We appreciate you staying with us. Glad to hear about the service you reached from Connor and others. Look forward to serving you again soon.
3.0分
其他
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Could use a good cleaning. Bed and pillows were uncomfortable. Hotel staff was not friendly. When leaving in the morning staff on duty didn’t bother to look up from his cellphone to greet us.
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酒店回复: Christy, We appreciate you staying with us. Thank you for your feedback. I sincerely apologize for the service you received. This is not the service we aspire to provide. Hopefully you will give us an opportunity to provide you with the level of service you deserve in the future.
5.0分
其他
Property was in a safe area. Room clean, quiet, and comfortable .. highly recommend.. courteous staff
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酒店回复: Richard, We appreciate you staying with us. Glad to hear you had a quiet and comfortable stay. Look forward to serving you again soon.
马桶座圈发霉，房间里弥漫着难闻的气味，我猜是地毯散发出来的。凌晨两点，楼上发生的一切我都能听到。大厅里有一只大蟑螂四处游荡。男接待员态度恶劣。千万别来这里。
床垫很差，枕头有异味。他们清洁得也不彻底，所以我不得不请他们打扫浴室。
服务很棒，每个人都很友好，房间很干净。
The hotel is very clean, pet friendly, quiet and it didn’t feel like a hotel. They’re blackout curtains works and the price was really good for what we got.
Cleanliness and Breakfast
The bathtub/shower was not clean - multiple hairs were found. The breakfast was to be included, but the hotel said it was not.
Didn’t get that far lobby was so dirty. No attendant to check us in. Credit card system not working so had to leave
Excellent. We thought there was a maintenence problem so i went to the front desk and they went snd got 2 people to come to our room to our room immediately to check it out. They were very nice young men. They exxplained what we were hearing. And appreciated us having the. Come check it out. Highly recommend
Room was spacious and very clean, no complaints. The staff is the star of the show though! I had to extend my stay twice and they were so very kind and accommodating. Special thanks to Mr. Connor who helped me out with my vehicle when my battery had died when it was time to leave! I would absolutely stay here again in a heartbeat. Thank you all.
Could use a good cleaning. Bed and pillows were uncomfortable. Hotel staff was not friendly. When leaving in the morning staff on duty didn’t bother to look up from his cellphone to greet us.
Property was in a safe area. Room clean, quiet, and comfortable .. highly recommend.. courteous staff