酒店回复: Ana, We appreciate you staying with us, Glad to hear you had an excellent stay. Look forward to serving you again soon.
2.0分
其他
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The mattress was as hard as a rock. We arrived on Tuesday, 11/25 and our room was to be cleaned on Thursday, but that was a holiday. We came back to the room on Friday, 11/28, at about 3:30/4:00pm and had to ask for our room to be cleaned!
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酒店回复: Stephen, We appreciate you staying with us. Thank you for taking the time to share your experience. I'm truly sorry to hear that your stay fell short of expectations. I apologize that your room was not serviced as expected. Your comments have already been shared with our housekeeping leadership team. We appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a much smoother, more comfortable stay in the future.
1.0分
家庭亲子
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So disappointed with this stay. We have been fans of Hilton for years and years, and it is always typically the safe choice when it comes to cleanliness, staff and pretty much everything else. However, this specific location is a disaster and the actual manager who couldn’t be more than maybe 18 years old, truly showed her age and lack of experience when it came to a tough situation. We had an entire baseball team of nine-year-old boys who needed to be up for an early morning game and she allowed a party to happen in the event room that was nothing but vulgar, explicit, filthy music, so loud that we have videos of water bottles shaking in the mini fridge. This was a problem for all floors, but we were on the second floor, and some of our team members were on the fourth floor. No one could sleep, and it was truly an unfortunate experience, but her response to us was the actual problem. She basically told us oh well - we could get over it that it would end when it ended and there was nothing she could do for us. She was extremely unprofessional and had ZERO care that more than 10 families were upset and complaining. When we were leaving the following morning, there were multiple people, not related to our baseball team, upfront, throwing a fit over the exact situation and again, she could care less.
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酒店回复: Roy, Thank you for taking the time to share your experience with us. I'm truly sorry for the challenges you and your group experienced. I understand how disruptive the noise situation was, especially with an early morning schedule for your team. We have already reviewed what occurred to ensure we respond more effectively and proactively moving forward. We appreciate your loyalty to Hilton, and I'm sorry this visit fell short of the standards you expect. We would welcome the opportunity to provide you with the comfortable, dependable stay you deserve on a future visit.
1.0分
其他
Front desk staff was disrespectful and had no respect for anybody. Humberto manager was awesome and he helped us out a lot and took care of us.
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酒店回复: Tony, We appreciate you staying with us. Thank you for your feedback. I'm truly sorry to hear about your interaction with the front desk staff. I appreciate you recognizing Humberto; he takes great pride in caring for our guests. Our concerns will be addressed directly with the team. Hopefully we will have the opportunity to provide you with the service you deserve in the future.
1.0分
其他
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The fact that I was unable to change my dates of arrival even two weeks in advance and no refund of my payment with that request left a poor taste in my mouth. Poor customer service and no consideration of the customers needs. Don’t book there!
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酒店回复: Richard, We appreciate you staying with us. Thank you for sharing your experience. I am truly sorry to hear about the frustration you experienced regarding the change to your reservation dates. I will be reviewing your comments with the management team to see where we can improve in the future. Hopefully you will consider giving us another opportunity to provide the experience you deserve.
5.0分
其他
Hotel was nice and comfortable, to be expected at a Hilton Garden Inn. I would stay here again.
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酒店回复: Dustin, We appreciate you staying with us. Glad to hear you enjoyed your stay. Look forward to seeing you again soon.
5.0分
其他
The best room we ever had: clean, spacious, perfectly decorated, beds are comfortable, linen sheets are silky. Overall, feels like home. Thanks!
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酒店回复: Marina, We appreciate you staying with us. Glad to hear you enjoyed your stay. Look forward to seeing you again soon.
5.0分
其他
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Check in was rocky. We arrived at 845pm and there wasnt a room ready. There was just 1 clerk and 1 housekeeper working hard as they could to get a room ready. It was still after 10 when we were able to get in a room. They were so nice and apologetic however and gave us breakfast vouchers and hilton points for our troubles. All the staff were very friendly and accommodating. Parking was free, The room was nice and beds were very comfortable. There was a nice outdoor lounge for adult drinks that was so pleasant. I would stay here again.
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酒店回复: Dear Amy,Thank you so much for taking the time to share your experience and for rating us a perfect 10 out of 10! We truly appreciate your patience and understanding during check-in. While we regret that your room wasn’t immediately ready upon arrival, we’re glad our team was able to take care of you with sincere hospitality, breakfast vouchers, and Hilton Honors points to make things right.It’s wonderful to hear that you enjoyed your room, found the beds comfortable, and had the chance to relax at our outdoor lounge area. Your kind words about our friendly and accommodating staff mean a great deal to us — we’ll be sure to share your feedback with the team.We’re grateful for your understanding and thrilled to know you’d stay with us again. We look forward to welcoming you back for another comfortable and seamless stay!Warm regards,Tre’von LeeGuest Services Manager
3.0分
情侣出游
Confusing finding check in desk! Signage on the Hilton in parking lot would help point in the proper direction.
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酒店回复: John, We appreciate you staying with us. I sincerely apologize for the confusion you encountered finding the check in desk. Thank you for your feedback. We will work to make improvements for your next visit. Look forward to serving you again soon.
我们当时在附近参加婚礼，所以要求提前入住以便换装。我们等了大约一个半小时房间还没准备好，工作人员一直告诉我们他们正在准备。到了我们准备婚礼的时间，我和妻子不得不去酒店的公共洗手间梳洗打扮。在我们等待期间，有几位客人进来办理入住，然后就回房间了。酒店工作人员似乎并不在意我们进房间这件事。我们以后绝不会再入住这家酒店。此外，在我们等待房间的时候，一位酒店工作人员还在大堂和一位员工发生了冲突，大声呵斥对方离开并禁止再次光临。
服务很棒，每个人都很友好，房间很干净。
The mattress was as hard as a rock. We arrived on Tuesday, 11/25 and our room was to be cleaned on Thursday, but that was a holiday. We came back to the room on Friday, 11/28, at about 3:30/4:00pm and had to ask for our room to be cleaned!
So disappointed with this stay. We have been fans of Hilton for years and years, and it is always typically the safe choice when it comes to cleanliness, staff and pretty much everything else. However, this specific location is a disaster and the actual manager who couldn’t be more than maybe 18 years old, truly showed her age and lack of experience when it came to a tough situation. We had an entire baseball team of nine-year-old boys who needed to be up for an early morning game and she allowed a party to happen in the event room that was nothing but vulgar, explicit, filthy music, so loud that we have videos of water bottles shaking in the mini fridge. This was a problem for all floors, but we were on the second floor, and some of our team members were on the fourth floor. No one could sleep, and it was truly an unfortunate experience, but her response to us was the actual problem. She basically told us oh well - we could get over it that it would end when it ended and there was nothing she could do for us. She was extremely unprofessional and had ZERO care that more than 10 families were upset and complaining. When we were leaving the following morning, there were multiple people, not related to our baseball team, upfront, throwing a fit over the exact situation and again, she could care less.
Front desk staff was disrespectful and had no respect for anybody. Humberto manager was awesome and he helped us out a lot and took care of us.
The fact that I was unable to change my dates of arrival even two weeks in advance and no refund of my payment with that request left a poor taste in my mouth. Poor customer service and no consideration of the customers needs. Don’t book there!
Hotel was nice and comfortable, to be expected at a Hilton Garden Inn. I would stay here again.
The best room we ever had: clean, spacious, perfectly decorated, beds are comfortable, linen sheets are silky. Overall, feels like home. Thanks!
Check in was rocky. We arrived at 845pm and there wasnt a room ready. There was just 1 clerk and 1 housekeeper working hard as they could to get a room ready. It was still after 10 when we were able to get in a room. They were so nice and apologetic however and gave us breakfast vouchers and hilton points for our troubles. All the staff were very friendly and accommodating. Parking was free, The room was nice and beds were very comfortable. There was a nice outdoor lounge for adult drinks that was so pleasant. I would stay here again.
Confusing finding check in desk! Signage on the Hilton in parking lot would help point in the proper direction.