酒店回复: Dear Twianie,I recognize your time is valuable and appreciate the feedback you have taken the time to provide. We pride ourselves on providing a memorable experience for all of our guests and I apologize that we did not fulfill that expectation during your visit. Your comments have been shared with our hotel leaders to ensure this is an isolated incident. My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver. Once again, thank you for your feedback.
5.0分
其他
Guest services were very polite, our breakfast attendant was very helpful, respectful and made sure our breakfast experience was nice
2.0分
商务出差
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Staff was not very friendly. Check in was at 4pm. My flight arrived so I requested to check in early at 3:45pm. Front desk told flat out told me “No, we do not do early check in. I’ll call you when a room is available”in the most unpleasant tone. Zero accommodation for a gold elite member. I had to find a place to go while waiting on a call from Marriott staff. It was after 4:30pm and no one called yet. I was exhausted so I went back to the hotel. I had to ask if I could check in now since it’s well after 4:30pm. This was a different staff member. She was nicer & got me checked in. But just total inconvenience. If I had not returned to the hotel I don’t think anyone would’ve called to say a room was available. I wouldn’t stay there again. I almost cancelled and went to Hilton but it was late.
4.0分
其他
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I reserved and paid for a room with a king size bed. After checking I discovered the room was furnished with two beds. I called the service desk and they informed me that they didn’t have any rooms with a king size bed. I asked them how this could be resolved and they put me on a continuous message hold. I’m very disappointed in your service. Definitely not professional.
3.0分
家庭亲子
The rooms need updating, should supply free coffee at earlier hours than 7am. Easy for the front staff to prepare.
酒店很不错，客房服务也很好，早餐可以试一下Memphis omelet，挺不一般的感觉 但最好是多人share一下
设施：一如既往不错
卫生：不错
环境：不错
服务：不错，尽管对这个城市的治安有点担忧，但是看到半夜停车场都有警车驻守，感觉很有安全感
步行即可到达Target、一些商店和餐厅。
早餐价格过高。我被告知停车费每晚 8.00 美元，但要等我到达后才收取。他们撒谎了。他们向我收取了 12 美元加税。他们向我收取了两份早餐的费用，而我一个人旅行。骗子。如果我可以不给星，我会给的。
我们住的第二天晚上，房间里就有蚂蚁。太可怕了。如果时间还不算太晚，我们不得不换到另一个房间，我们本来会换另一家酒店，但星期六晚上我们到的时候已经是晚上 11 点了，我的床的柜台上有蚂蚁，那里没有食物，我们只是带了食物进去，太可怕了
今天早上 3 点到 4 点，我被大厅对面的人（来自 519）吵醒了。一个男人离开了，后来（早上 6 点左右）又回来了，又开始大喊大叫，敲门。那个人不让他再进来。冲突升级，我打电话给前台，要求保安或警察立即过来。不久之后，保安就到了。在保安反复敲门后，那个人终于开了门。
这件事非常令人不安。我很快就起身离开了。我不会再住在这家酒店了。你们都需要在走廊里监视。这样的事情不应该在没有酒店回应的情况下发生。客人的来电不应该成为你出现问题的迹象。我也不希望受到任何报复。
Guest services were very polite, our breakfast attendant was very helpful, respectful and made sure our breakfast experience was nice
Staff was not very friendly. Check in was at 4pm. My flight arrived so I requested to check in early at 3:45pm. Front desk told flat out told me “No, we do not do early check in. I’ll call you when a room is available”in the most unpleasant tone. Zero accommodation for a gold elite member. I had to find a place to go while waiting on a call from Marriott staff. It was after 4:30pm and no one called yet. I was exhausted so I went back to the hotel. I had to ask if I could check in now since it’s well after 4:30pm. This was a different staff member. She was nicer & got me checked in. But just total inconvenience. If I had not returned to the hotel I don’t think anyone would’ve called to say a room was available. I wouldn’t stay there again. I almost cancelled and went to Hilton but it was late.
I reserved and paid for a room with a king size bed. After checking I discovered the room was furnished with two beds. I called the service desk and they informed me that they didn’t have any rooms with a king size bed. I asked them how this could be resolved and they put me on a continuous message hold. I’m very disappointed in your service. Definitely not professional.
The rooms need updating, should supply free coffee at earlier hours than 7am. Easy for the front staff to prepare.