酒店回复: Thank you so much Roberto. We enjoyed having you as a guest at our hotel and look forward to you returning to see all the amazing upgrades and improvements we have coming to our hotel.
4.0分
其他
Quiet and clean. Had issues with our door not locking properly. Other than that it was a good stay.
展开
酒店回复: Thank you for sharing your feedback! We’re glad to hear you enjoyed a quiet and clean stay. We apologize for the issue with the door lock — our maintenance team will make sure it’s taken care of right away. We appreciate your understanding and hope to welcome you back for an even smoother experience next time. Until then, best wishes.
2.0分
其他
Hotel was not clean. Staff was rude when checking in. Acted like I inconvenienced them by being there. Rooms were dirty.
展开
酒店回复: Thank you for taking the time to share your feedback. I’m truly sorry to hear about your recent experience with us. Please accept our sincere apologies for the cleanliness issues in your room and the poor service you encountered during check-in. What you described is not at all the standard we aim to provide, and I understand how frustrating and disappointing this must have been.We are actively addressing your concerns with our housekeeping and front desk teams to ensure this doesn’t happen again. Your feedback is invaluable in helping us improve, and I truly hope you’ll consider giving us another opportunity to provide the stay you expected and deserved.
4.0分
情侣出游
I would stay here again. The room was a little musty and the shower drain was clogged, but besides that it was pretty nice, especially for the price.
展开
酒店回复: Thank you for taking the time to share your feedback! We're glad to hear you enjoyed your stay and felt it was a good value. We appreciate you bringing the musty room and clogged shower drain to our attention—our maintenance team has been notified to ensure this is resolved. We’re always working to improve, and your input helps us do just that. We look forward to welcoming you back on your next visit!
5.0分
其他
展开
Felt like home
Full kitchen was a nice plus.
Shower water pressure was the strongest I’ve had in a hotel - loved it!!!!
Jasmine at the front desk is efficient, knowledgeable and friendly.
展开
酒店回复: Thank you so much for your amazing review. We hope to welcome you back to see all the amazing upgrades we have planned for our guests and hotel.
1.0分
其他
展开
Dirty hotel
This was one of the dirtiest hotels I’ve stayed in. When we got to our room it had a weird smell and there was crumbs of food all over the table and floors. We also had no towels and no bedding for the pull out bed. When we went to talk to the front desk the person working seemed extremely annoyed we were even there so we got our towels and bedding and decided to just leave it alone. It was also 10p and we were tired from traveling. We were in town for a music festival so our options to find a new hotel weren’t likely. The air conditioning didn’t work well and when I opened the panel ants came out. Thankfully there were no bedbugs but I wouldn’t have been surprised to find them. Pieces of the shower wall were chipped off and you could see the drywall backing. My husband tried to use a treadmill one morning and the belt was off, making it unsafe to use.
展开
酒店回复: Thank you for taking the time to share your experience with us. I want to sincerely apologize for the many issues you encountered during your stay. What you described is far from the standard we strive to uphold, and I'm truly sorry for the discomfort and frustration it caused.From the cleanliness concerns to the lack of towels and bedding, poor front desk interaction, and maintenance issues — none of this is acceptable, and I can assure you we are taking your feedback very seriously. I’ve shared your comments with our housekeeping, maintenance, and front desk teams so that we can immediately investigate and address these problems to prevent similar experiences for future guests.We understand how disappointing this must have been, especially after a long day of travel, and I’m sorry we missed the opportunity to make things right during your stay. If you're open to it, I would appreciate the chance to speak with you directly to apologize and see how we can make amends.Thank you again for bringing this to our attention — your feedback is vital in helping us improve.
4.0分
其他
展开
Clean and comfortable
Overall a nice and comfortable hotel.
Unit complaint we had is the quality of the towels. Both a washcloth and a towel tore while being used.
展开
酒店回复: Thank you for taking the time to share your feedback. We're glad to hear you found our hotel to be nice and comfortable—it’s always rewarding to know our guests had an enjoyable stay.We sincerely apologize for the inconvenience you experienced with the towels. This is certainly not the standard we strive to maintain, and we appreciate you bringing it to our attention. Please be assured we are reviewing the quality of our linens to prevent similar issues in the future.We hope to have the opportunity to welcome you back and provide you with an even better experience next time.
4.0分
其他
The room was clean and comfortable. The kitchen was stocked with everything we needed.
展开
酒店回复: Thank you so much for your kind words! We're thrilled to hear that you found the room clean and comfortable, and that the kitchen had everything you needed for a pleasant stay. We hope to welcome you back again soon!
房间还算不错。办理入住时被告知，通过携程（Trip.com）预订的入住时间不准确。床非常舒服。之前看照片没意识到这是一个带小厨房的小套房。要是早知道的话，我们就会计划在房间里用餐了。总的来说，体验不错。停车场很拥挤。
非常干净。服务很好。
他们应该让我再住一次，这样我就可以继续享受他们的设施，虽然没有游泳池或早餐，但我们玩得很开心。
Quiet and clean. Had issues with our door not locking properly. Other than that it was a good stay.
Hotel was not clean. Staff was rude when checking in. Acted like I inconvenienced them by being there. Rooms were dirty.
I would stay here again. The room was a little musty and the shower drain was clogged, but besides that it was pretty nice, especially for the price.
Felt like home
Full kitchen was a nice plus.
Shower water pressure was the strongest I’ve had in a hotel - loved it!!!!
Jasmine at the front desk is efficient, knowledgeable and friendly.
Dirty hotel
This was one of the dirtiest hotels I’ve stayed in. When we got to our room it had a weird smell and there was crumbs of food all over the table and floors. We also had no towels and no bedding for the pull out bed. When we went to talk to the front desk the person working seemed extremely annoyed we were even there so we got our towels and bedding and decided to just leave it alone. It was also 10p and we were tired from traveling. We were in town for a music festival so our options to find a new hotel weren’t likely. The air conditioning didn’t work well and when I opened the panel ants came out. Thankfully there were no bedbugs but I wouldn’t have been surprised to find them. Pieces of the shower wall were chipped off and you could see the drywall backing. My husband tried to use a treadmill one morning and the belt was off, making it unsafe to use.
Clean and comfortable
Overall a nice and comfortable hotel.
Unit complaint we had is the quality of the towels. Both a washcloth and a towel tore while being used.
The room was clean and comfortable. The kitchen was stocked with everything we needed.