酒店回复: Hi Marlene, Thank you for sharing your experience with us! We’re so glad you enjoyed your room and that our pool helped make your stay relaxing and memorable. It’s great to know you felt comfortable—we love hearing that. We also appreciate your comment about the breakfast. We're always looking to offer a variety of options and will keep your feedback in mind. We’d love to welcome you back next time you’re in town!

酒店回复: Dear Kazuo, thank you so much for your review. I'm glad to see that you liked the location.

酒店回复: Hi Thorsten,Thank you for your feedback and for bringing this to our attention. I’m truly sorry to hear about the cleanliness issue you experienced in the bathroom—that’s not the standard we strive for.We’ve shared your comments with our housekeeping team to ensure this is addressed immediately. Your comfort is very important to us, and we hope to have the opportunity to provide you with a much better experience in the future.

酒店回复: Daisuke, thank you so much for your review. I'm happy to hear that you liked the breakfast.

酒店回复: Thank you for sharing how convenient our hotel was for your time here. We look forward to welcoming you again soon :)

酒店回复: Thank you for taking the time to share your feedback. I'm truly sorry to hear that your experience did not meet expectations. We regret the issues you encountered with the air conditioning, ironing setup, and shower head. Your comments have been shared with our team so we can address these concerns and improve for future guests.While I understand your decision not to return, I do hope you might consider giving us another chance in the future. We’d love the opportunity to provide you with a much-improved stay and show you the level of comfort and service we’re known for.Wishing you all the best in your travels.