酒店回复: Dear Valued Guest: We're thrilled you enjoyed your stay and appreciate you taking the time to share your experience. We hope to welcome you back soon! Holiday Inn Team
3.0分
家庭亲子
原文
翻译提供方：Google
电梯坏了
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酒店回复: Dear Guests,Thank you for sharing your feedback. I’m truly sorry for the inconvenience you experienced with our elevators during your stay. We understand how frustrating and disruptive this must have been, and I sincerely apologize that this issue impacted your visit.Please know that we take situations like this seriously. Our maintenance team worked diligently to resolve the issue as quickly as possible, and we are reviewing the matter to prevent future disruptions.We appreciate your patience and understanding, and we hope you'll consider giving us another opportunity to provide you with the smooth, comfortable stay you deserve.Warm regards,JustinFront desk Supervisor Holiday inn E-295 Baymeadows
4.0分
朋友出游
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We only stayed for 1 night so I really could not review everything this hotel had to offer. We needed a hotel near the Mayo clinic that was affordable, clean, and comfortable. This hotel fit the bill. Would stay there again. Staff was very nice and helpful. Rooms were comfortable and clean. The hotel was close the everything.
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酒店回复: Dear Guests,Thank you for your 8/10 review and for choosing our hotel during your visit to the Mayo Clinic. We’re happy to hear that you found your stay affordable, clean, and comfortable, and that our friendly staff made a positive impression.We appreciate your kind words and are delighted that our location met your needs. We look forward to welcoming you back the next time you’re in Jacksonville.
3.0分
商务出差
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Good Service but Cleanliness a Concern
Upon arrival check-in was efficient and quick. The lobby was clean and presentable. The room was clean with the exception of the shower. Soap scum was all over the shower door and hair was on the drain.
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酒店回复: Dear Guests,Thank you for sharing your feedback and for noting our efficient check-in and clean lobby. We sincerely apologize for the cleanliness issue you encountered in your shower. This is not the level of quality we strive to maintain, and we truly regret that this detail was overlooked.Your comments, along with the photo you provided, have been shared with our housekeeping team to ensure immediate corrective action is taken and additional attention is given to our cleaning inspections moving forward.We appreciate you bringing this to our attention and hope you’ll consider staying with us again so we can provide you with the spotless experience you deserve.
5.0分
商务出差
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Convenient location, easy access to I-295, staff was great, room was great. Mostly apartments surrounding the hotel, so nothing very close to walk to, but a lot of food and shopping spots within a short drive.
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酒店回复: Dear Valued Guest:Thank you so much for taking the time to share your positive experience with us. We are delighted to hear that you enjoyed your stay and that our team helped make it memorable. Providing exceptional service and a comfortable stay for our guests is always our top priority, and it’s wonderful to know we succeeded during your visit.We truly appreciate your kind words and look forward to welcoming you back to Holiday Inn Baymeadows in the near future.Warm regards,Holiday Inn Team
4.0分
家庭亲子
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The staff was helpful and very friendly. Upon checking in, the room had a weird smell but the front desk came up and sprayed something to freshen it up. She wanted to switch our room but they were booked up. Overall though, it was a decent stay being that we were only there for two nights.
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酒店回复: Dear Valued Guest: Thank you for taking the time to rate your stay with us. We’re happy to hear that parts of your visit were enjoyable, and we appreciate your suggestions for improvement. We’re always working to enhance our guest experience and hope you’ll give us another chance to show you our best during your next visit. Warm regards,Holiday Inn Team
5.0分
商务出差
Burger was great at the bar! There was traffic noise, and no coffee pot in room, but coffee was available in lobby
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酒店回复: Dear M/M Davis:Thank you so much for taking the time to share your positive experience with us. We are delighted to hear that you enjoyed your stay and that our team helped make it memorable. Providing exceptional service and a comfortable stay for our guests is always our top priority, and it’s wonderful to know we succeeded during your visit.We truly appreciate your kind words and look forward to welcoming you back to Holiday Inn Baymeadows in the near future.Warm regards,Holiday Inn Team
2.0分
其他
The elevator was broken. The AC in the room was not working properly. The breakfast was not included.
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酒店回复: Dear Guests,Thank you for taking the time to share your feedback. We sincerely apologize for the inconveniences you experienced during your stay, including the elevator being out of service, the AC not functioning properly, and the disappointment regarding breakfast not being included.Your comfort and satisfaction are very important to us, and we regret that we fell short in these areas. Please know that your comments have been shared with our maintenance and management teams to ensure these issues are addressed promptly.We truly appreciate your patience and understanding and hope you’ll consider giving us another opportunity to provide you with a better experience in the future.
1.0分
其他
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Stay Away - Terrible Customer Service
Reserved a room for Friday & Saturday. Showed up early morning Saturday because our journey took a little longer then expected and we were ready to go to bed. Was told our reservation was cancelled because we didn't call to let them know we would be arriving late. So they cancelled our hotel and were sold out. Terrible customer service, the lady at the desk looked at me like I was an ***** and asked why I didn't call. If you are going to cancel my reservation maybe a heads up call saying, "hey are you still coming?" Thanks for nothing. Left us scrambling at 8 am in the morning in Jacksonville after driving 6 hours overnight. Will probably NEVER stay at a Holiday Inn. Customer service was awful. No help just maybe you can get a room at 3 PM. No thanks! Stayed at the Embassy Suites down the road. Great customer service!
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酒店回复: Thank you for taking the time to share your experience. I’m truly sorry for the inconvenience and frustration you encountered upon arrival. I can completely understand how upsetting it must have been to find your reservation canceled after such a long overnight drive.While our system does automatically cancel reservations when guests haven’t checked in by a certain time and no late arrival notice is provided, we absolutely should have shown more empathy and made every effort to assist you upon arrival. The way you were spoken to is not reflective of the service standard we strive to uphold.Your feedback has been shared with our front desk leadership team for coaching and follow-up to ensure our staff communicate with more compassion and proactively reach out when possible.We’re very sorry this experience left such a negative impression of our brand. I hope you might consider giving us or another Holiday Inn property the opportunity to regain your trust in the future.
5.0分
商务出差
Front Desk Service ,Excellence: Cleanliness Lackin
The carpet appeared to need cleaning. Two of the pillowcases were extremely wrinkled and didn't smell fresh.
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酒店回复: Dear Guests,Thank you for taking the time to share your experience with us. I’m so pleased to hear that you found the front desk service excellent — our team takes great pride in providing warm and helpful service.That said, I’m truly sorry to hear that the cleanliness of your room didn’t meet expectations. The condition of the carpet and the freshness of the linens are both very important to us, and I apologize that we fell short in those areas during your stay. I’ve shared your comments with our housekeeping team so they can address these concerns directly and ensure improvements moving forward.Your feedback is invaluable and helps us continue to raise our standards. I hope we’ll have the opportunity to welcome you back for a stay that reflects the quality and care we’re known for.Warm regards,JustinFront desk supervisor Holiday inn E-295 Baymeadows
我预订了两间房。我妻子周一到，我周二到。周一入住时，妻子问她能不能第二天入住，因为我晚上10点到，所以我们的房间会连在一起或者挨着。前台说可以，下午3点入住。我妻子按照要求下午3点到的时候，前台却说不行。我们跟她解释了情况，她还是一直说不行，真是太离谱了。那天晚上我到的时候，前台说没有挨着的房间，所以我们一家人只能睡在不同的楼层。我们到的时候，前台甚至都没跟我们打声招呼。
电梯坏了
We only stayed for 1 night so I really could not review everything this hotel had to offer. We needed a hotel near the Mayo clinic that was affordable, clean, and comfortable. This hotel fit the bill. Would stay there again. Staff was very nice and helpful. Rooms were comfortable and clean. The hotel was close the everything.
Good Service but Cleanliness a Concern
Upon arrival check-in was efficient and quick. The lobby was clean and presentable. The room was clean with the exception of the shower. Soap scum was all over the shower door and hair was on the drain.
Convenient location, easy access to I-295, staff was great, room was great. Mostly apartments surrounding the hotel, so nothing very close to walk to, but a lot of food and shopping spots within a short drive.
The staff was helpful and very friendly. Upon checking in, the room had a weird smell but the front desk came up and sprayed something to freshen it up. She wanted to switch our room but they were booked up. Overall though, it was a decent stay being that we were only there for two nights.
Burger was great at the bar! There was traffic noise, and no coffee pot in room, but coffee was available in lobby
The elevator was broken. The AC in the room was not working properly. The breakfast was not included.
Stay Away - Terrible Customer Service
Reserved a room for Friday & Saturday. Showed up early morning Saturday because our journey took a little longer then expected and we were ready to go to bed. Was told our reservation was cancelled because we didn't call to let them know we would be arriving late. So they cancelled our hotel and were sold out. Terrible customer service, the lady at the desk looked at me like I was an ***** and asked why I didn't call. If you are going to cancel my reservation maybe a heads up call saying, "hey are you still coming?" Thanks for nothing. Left us scrambling at 8 am in the morning in Jacksonville after driving 6 hours overnight. Will probably NEVER stay at a Holiday Inn. Customer service was awful. No help just maybe you can get a room at 3 PM. No thanks! Stayed at the Embassy Suites down the road. Great customer service!
Front Desk Service ,Excellence: Cleanliness Lackin
The carpet appeared to need cleaning. Two of the pillowcases were extremely wrinkled and didn't smell fresh.