酒店回复: Dear Guests,Thank you for sharing your feedback. I’m truly sorry for the inconvenience you experienced with our elevators during your stay. We understand how frustrating and disruptive this must have been, and I sincerely apologize that this issue impacted your visit.Please know that we take situations like this seriously. Our maintenance team worked diligently to resolve the issue as quickly as possible, and we are reviewing the matter to prevent future disruptions.We appreciate your patience and understanding, and we hope you'll consider giving us another opportunity to provide you with the smooth, comfortable stay you deserve.Warm regards,JustinFront desk Supervisor Holiday inn E-295 Baymeadows
5.0分
情侣出游
Room immaculate, staff was great at the check in. Every thing needed in the room. Loved the walking shower. Love the quiet area.
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酒店回复: We are glad to hear that your stay went exceptionally well. We cant wait to welcome you back on a return visit
5.0分
其他
Had an issue with the remote control which was fixed immediately, bed is a lot firmer than I'm used to but was able to get a good sleep
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酒店回复: thankyou so much for the incredible feedback we appreciate you for staying at our hotel!
1.0分
商务出差
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Staff at check in was pleasant. The first room we received had a wet carpet smell. It was unbearable. The staff jumped right on it and allowed us to get a different room. The second room was just okay but didn’t smell the best neither. Breakfast cost but it’s literally the same breakfast being served at any other typical hotel ( powered eggs, sausage, toast, cereal) but yet you have to pay! I was not satisfied with my stay.
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酒店回复: Dear Valued Guest:Thank you for taking the time to share your feedback regarding your recent stay with us. We are truly sorry to hear that your experience did not meet your expectations. Providing a comfortable and welcoming stay is very important to us, and we regret that we fell short during your visit.Your concerns have been shared with our management team so that we can address the issues you experienced and ensure they are corrected. We value your comments as they help us improve both our service and our guest experience.We hope you will consider giving us another opportunity to provide you with the level of service and hospitality we are known for.Holiday Inn Team
5.0分
其他
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Rooms were spotless, and the amenities were great. This spot is located right off 295, and 8 minutes from the Town Center.
They have a bar on site and even a place that serves up burgers and fries.
Definitely recommend, I will be staying here when I come to Jacksonville.
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酒店回复: Thank you so much for your wonderful review! We’re thrilled to hear you enjoyed our clean rooms, convenient location, and on-site amenities like the bar and Burgers & Brews. It’s great to know we’ve earned your recommendation — we look forward to welcoming you back on your next trip to Jacksonville!
5.0分
其他
The Staff was very accommodating from the front desk housekeeping & Bar tender & breakfast cook
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酒店回复: we Pride ourselves on pristine customer service we appreciate the 10 rating it helps alot thankyou for staying with us!
3.0分
商务出差
Terrible signeage to its obscure location.Even with GPS it took 45 minutes to find entrance.
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酒店回复: Dear Valued Guest;Thank for staying with us and taking the time to share your opinion. We are sorry for the inconveniences you experience during your stay. We take all guest comments seriously, and your comments have been forwarded to our management team.Again, we thank you for staying with us and hope that you will stay again.Warm Regards,Holiday Inn Team
3.0分
其他
The room chair/sofa was dirty and the restaurant food was not worth going or eating there
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酒店回复: we apologize we did not meet your demands we would love a second chance to prove ourselves and hopefully we get that chance!
3.0分
商务出差
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Room had very old furniture and equipment. Sofa was all stained and lamps were dusty.
We asked for new room and staff was very nice about it, moved us in different room( bit cleaner)
but with an explanation that hotel is very old.
Old doesn’t mean stained, in my opinion. Overall stay was not worth the price.
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酒店回复: Thank you for taking the time to share your experience. I sincerely apologize that your room did not meet your expectations in terms of cleanliness and condition. While I’m glad to hear our team was responsive and accommodating in moving you to a different room, I completely understand your concerns — “old” should never mean stained or dusty.Please know that your feedback has been shared with our housekeeping and maintenance departments so we can address the furniture and cleanliness issues immediately. We’re also actively working on updates to improve the overall guest experience and comfort of our property.We truly appreciate your honesty and hope you’ll consider giving us another opportunity to provide you with the quality stay you expected and deserve.
早餐6:30还没准备好，鸡蛋都凉了，不值17美元。
总体来说，Holiday Express好多了！
电梯坏了
Room immaculate, staff was great at the check in. Every thing needed in the room. Loved the walking shower. Love the quiet area.
Had an issue with the remote control which was fixed immediately, bed is a lot firmer than I'm used to but was able to get a good sleep
Staff at check in was pleasant. The first room we received had a wet carpet smell. It was unbearable. The staff jumped right on it and allowed us to get a different room. The second room was just okay but didn’t smell the best neither. Breakfast cost but it’s literally the same breakfast being served at any other typical hotel ( powered eggs, sausage, toast, cereal) but yet you have to pay! I was not satisfied with my stay.
Rooms were spotless, and the amenities were great. This spot is located right off 295, and 8 minutes from the Town Center.
They have a bar on site and even a place that serves up burgers and fries.
Definitely recommend, I will be staying here when I come to Jacksonville.
The Staff was very accommodating from the front desk housekeeping & Bar tender & breakfast cook
Terrible signeage to its obscure location.Even with GPS it took 45 minutes to find entrance.
The room chair/sofa was dirty and the restaurant food was not worth going or eating there
Room had very old furniture and equipment. Sofa was all stained and lamps were dusty.
We asked for new room and staff was very nice about it, moved us in different room( bit cleaner)
but with an explanation that hotel is very old.
Old doesn’t mean stained, in my opinion. Overall stay was not worth the price.