We requested a 5:30 a.m. wakeup call, we never got it. We overslept for an appointment at Mayo Clinic. Thank God, they still got us in. They never got the garbage out of the room, we took it to the big garbage can outside. We had to ask for clean towels, they were never replaced.
1.0分
其他
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We were on the 4th floor. After taking showers after dinner, the sewer smell coming from the bathroom was overwhelming. I used half a bottke of perfume to try to drown the smell which it did. Git up at 5 am and aftr going to the bathroom, went to wash my hands and realized the water was off. The toilet starting doing some terrible sounds. We didnt even get to brush our teeth, in order to get our appt at 6:50. Breakfast was a package of dry cereal and left. After to ecen dare have coffee. Terrble stay.
3.0分
其他
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Bed was not comfortable and the pillows were very thin. Hardly any lighting in the living area. Had to ask front desk for an ice bucket. The toilet was crazy loud when flushed. The shower H/C dials were backwards so it was frustrating trying to get the water to the correct temp. Staff was very friendly. Free bottled water and afternoon cookies were a nice touch. Overall decent hotel but wouldn’t stay here again- mainly based on the lumpy uncomfortable bed
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酒店回复: Dear Shelley,Thank you for taking the time to share your detailed feedback. While I’m glad to hear you found our staff friendly and enjoyed the complimentary bottled water and afternoon cookies, I’m truly sorry that several aspects of your stay did not meet your expectations.Comfort is a top priority for us, so I regret that the bed and pillows were not to your liking. I also apologize for the lighting challenges, the noise from the toilet, the reversed shower controls, and the need to request basic amenities like an ice bucket. Your feedback helps us identify areas for improvement, and I’ve already shared your comments with our maintenance and housekeeping teams for immediate review.Though we’re disappointed to hear you wouldn’t choose to stay with us again, we genuinely appreciate your honest review and the opportunity to learn from your experience. Should you reconsider, we’d love the chance to provide you with a much better stay in the future.Warm regards,Jesse MarcumFront Desk ManagerHampton by Hilton Ponte Vedra/Mayo
5.0分
其他
Highly recommend
Everything about our stay was excellent.
Front desk very helpful and very friendly. Nice area for walking pet.
We will be repeat customers.
5.0分
其他
The hotel was the cleanest hotel we have stayed in a long time. The front desk staff was friendly and very efficient.
5.0分
其他
Awesome hotel and staff. So friendly, great breakfast, and if going to Mayo perfect location.
这家酒店真的很赞，性价比超高，早餐也很好吃。大堂一直有咖啡、茶和苹果供应。离海滩也只有一英里。我们一定会再来的。
酒店维护得很好，房间也很干净。免费早餐虽然简单，但味道不错。还有免费停车位。
去看梅奥诊所的。唯一的问题是班车服务不运行。
住得很棒！
We requested a 5:30 a.m. wakeup call, we never got it. We overslept for an appointment at Mayo Clinic. Thank God, they still got us in. They never got the garbage out of the room, we took it to the big garbage can outside. We had to ask for clean towels, they were never replaced.
We were on the 4th floor. After taking showers after dinner, the sewer smell coming from the bathroom was overwhelming. I used half a bottke of perfume to try to drown the smell which it did. Git up at 5 am and aftr going to the bathroom, went to wash my hands and realized the water was off. The toilet starting doing some terrible sounds. We didnt even get to brush our teeth, in order to get our appt at 6:50. Breakfast was a package of dry cereal and left. After to ecen dare have coffee. Terrble stay.
Bed was not comfortable and the pillows were very thin. Hardly any lighting in the living area. Had to ask front desk for an ice bucket. The toilet was crazy loud when flushed. The shower H/C dials were backwards so it was frustrating trying to get the water to the correct temp. Staff was very friendly. Free bottled water and afternoon cookies were a nice touch. Overall decent hotel but wouldn’t stay here again- mainly based on the lumpy uncomfortable bed
Highly recommend
Everything about our stay was excellent.
Front desk very helpful and very friendly. Nice area for walking pet.
We will be repeat customers.
The hotel was the cleanest hotel we have stayed in a long time. The front desk staff was friendly and very efficient.
Awesome hotel and staff. So friendly, great breakfast, and if going to Mayo perfect location.