酒店回复: Thank you so much for staying with us and the kind words.
4.0分
其他
原文
翻译提供方：Google
出色的
4.0分
其他
Room was fairly clean but the AC would not stay cold. Was not the only one to mention it per front desk.
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酒店回复: Thankyou for staying with us. The ac issues are being worked on promptly by our staff rest assured. We apologize for any discomfort this may have caused and hope that we were able to accommodate you. We hope to see you back again.
5.0分
其他
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The customer service was amazing. The morning staff was helpful and courteous, and always had a smile on their face. The room was awesome clean well kept. It was a very pleasant experience and I would recommend more people to this establishment.
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酒店回复: Thank you for taking the time to give us your feedback. We are more than pleased to hear that everything was up to standards and then some. We strive to hear great things about our staff and property and look forward to seeing you back again!
3.0分
情侣出游
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Nice easy stay for a wedding. Room was fairly hot and took almost our entire stay to cool down. Woke up with no running water (shower, sink, toilet), so left immediately.
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酒店回复: Thank you for sharing your feedback. We're glad to hear your stay was otherwise easy, especially during such a special occasion. However, we sincerely apologize for the discomfort caused by the room temperature and, more importantly, the unexpected loss of water. That’s certainly not the experience we want any of our guests to have. We understand how frustrating this must have been, especially on the morning of your departure. Please know that we’re actively looking into the issue to prevent it from happening again. If you're open to it, we'd appreciate the chance to follow up with you directly—your comfort matters to us, and we’d like to make it right.
5.0分
家庭亲子
The staff were very nice! The woman in the breakfast area was kind & friendly. The hotel was very clean and a GREAT location!
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酒店回复: Thankyou for your feedback, we are happy to hear your stay was up to standards!
1.0分
其他
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Birthday Celebration disaster: After arriving at my room on the third floor. We were told to get the elevators to open, we would have to call the front desk, so we asked to be moved to the first floor. Once we got settled in and unpacked and were resting in our beds, the A/C went out. Went to get assistance, he couldn't fixed a/c, so we were promised a late(2:00p.m.) check out due to several issues. When we went to the front desk the next morning around 11 a.m., the clerk was very loud and rude and stated we needed to get out now, that the clerk the night before didn't request a late check out for us, and they were booked to capacity, so we couldn't check out late. When asked for a manager, she gave us the manager's email and stated that they don't have one on site; she will email him at the end of her shift.
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酒店回复: We are sorry to hear that your stay was less than expected, especially involving the birthday celebration. We will address your concerns with the maintenance and front desk departments to ensure this does not happen again. I apologize and hope we can gain another opportunity to host you in the future.
3.0分
其他
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Food was very poor , eggs cold look and taste fake Fridge too small , pull out bed need new mattress, no conditioner in bathroom, , the AC sounds like a race car and shuts off during the night so woke up several time to turn on . NOT BEACH FRONT as advertised.
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酒店回复: Thankyou for your feedback. We apologize and are saddened to hear that your stay was not up to standards. We understand that you encountered problems throughout your stay. We assure you this is not how we represent our hotel brand. We are currently investigating the issues you experienced and will ensure they are resolved promptly.
4.0分
情侣出游
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Great location one block from beach. Lots of restaurant options around. Room was updated, comfortable and clean. Only negative is that the pool is very small and located within the parking area without any ambiance.
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酒店回复: Thankyou for your feedback. It sounds like everything was up to par for your stay! We understand our pool area is in a location that many would see unpleasant to the eye unfortunately . We try to maintain the area as best as possible. With that said , we hope to see you back again soon!
4.0分
其他
My first room the air did not work but employee was quick to get me in another room suitable. The continental breakfast was not very good.
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酒店回复: Thankyou for your feedback. We are pleased to hear that our staff was quick to fix the situation for you. We apologize for the inconvenience of moving.
友好的员工。
美味的早餐。
很棒的设施
出色的
Room was fairly clean but the AC would not stay cold. Was not the only one to mention it per front desk.
The customer service was amazing. The morning staff was helpful and courteous, and always had a smile on their face. The room was awesome clean well kept. It was a very pleasant experience and I would recommend more people to this establishment.
Nice easy stay for a wedding. Room was fairly hot and took almost our entire stay to cool down. Woke up with no running water (shower, sink, toilet), so left immediately.
The staff were very nice! The woman in the breakfast area was kind & friendly. The hotel was very clean and a GREAT location!
Birthday Celebration disaster: After arriving at my room on the third floor. We were told to get the elevators to open, we would have to call the front desk, so we asked to be moved to the first floor. Once we got settled in and unpacked and were resting in our beds, the A/C went out. Went to get assistance, he couldn't fixed a/c, so we were promised a late(2:00p.m.) check out due to several issues. When we went to the front desk the next morning around 11 a.m., the clerk was very loud and rude and stated we needed to get out now, that the clerk the night before didn't request a late check out for us, and they were booked to capacity, so we couldn't check out late. When asked for a manager, she gave us the manager's email and stated that they don't have one on site; she will email him at the end of her shift.
Food was very poor , eggs cold look and taste fake Fridge too small , pull out bed need new mattress, no conditioner in bathroom, , the AC sounds like a race car and shuts off during the night so woke up several time to turn on . NOT BEACH FRONT as advertised.
Great location one block from beach. Lots of restaurant options around. Room was updated, comfortable and clean. Only negative is that the pool is very small and located within the parking area without any ambiance.
My first room the air did not work but employee was quick to get me in another room suitable. The continental breakfast was not very good.