酒店回复: Dear Hechao,Thank you for taking the time to share your experience at our property regarding your recent stay. Your feedback is extremely valuable to the success of our hotel and providing the highest level of hospitality is our priority. Your experience rating is below our standard and we sincerely apologize for not meeting your expectations. Can you provide any additional information as to what made the stay dissatisfactory so we may address/improve guest experiences? Anything additional would be greatly appreciated.Thank you,
酒店回复: Dear Jordan,Thank you for taking the time to share your feedback regarding your stay with us. We are so happy to hear that your stay was exceptional and appreciate your comments. We will share your constructive feedback with our team to expand on our selections in room. We hope you stay with us in the future.
2.0分
商务出差
原文
翻译提供方：Google
很吵，晚上有很多人，水管嘎嘎作响，熨斗无法使用。
4.0分
情侣出游
原文
翻译提供方：Google
步行距离内没有购物场所或餐厅
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酒店回复: Dear russell, Thank you for taking the time to review your experience at our property and we appreciate the feedback. We hope that you will choose to stay with us again if you travel back to the area.
5.0分
家庭亲子
原文
翻译提供方：Google
超级推荐。非常舒适的酒店，服务也很好
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酒店回复: Dear Paola,Thank you for taking the time to share your experience at our property. We are so delighted that you have enjoyed your stay and hope that you would choose our property if you are ever back in the area.
5.0分
家庭亲子
原文
翻译提供方：Google
卓越
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酒店回复: Dear Denise,Thank you for taking the time to share your experience at the Renaissance Schaumburg. We are delighted to hear you enjoyed your recent stay and appreciate your feedback. We hope to see you again in the near future!
2.0分
朋友出游
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Our room was on the 4th floor and we were disturbed by the bar noise (karaoke anyone?) echoing from the lobby into the early hours. I know this sounds ridiculous, but the way the hotel is built sound carries through the building.
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酒店回复: Dear Rebecca,Thank you for taking the time to share your experience at our property. We deeply apologize for the noise issues experienced throughout your stay and will certainly relay this feedback on to our team to ensure we provide the best guest experience possible going forward. We hope you choose to stay with us again if your travels ever bring you back in the area.
房间面积够大，内部被子有点薄，空调不大灵。前台服务很好，沟通顺畅，餐厅还不错
这是我最糟糕的住店经历，我住过很多酒店，从快捷酒店到五星级酒店从国内到国外，也算携程最忠实的用户，信赖携程，去哪里都从携程定。去芝加哥开会，我的订单费用比一起开会的朋友贵很多，贵就算了服务好就行，出门在外能不计较就不计较，我定了五个晚上，第二天房间没有打扫，因为我参加的会议是从早上到晚上才回去，想可能是失误，就算了将就一下，结果住了有一天后又开始不打扫，我住了五个晚上有两天没有打扫，我很纳闷：是不是小费给少了，还是嫌弃中国人脏？有种族歧视？房间要自己打扫吗？这就是我的房间费用比别人贵享受的服务，我一定要把糟糕的体验写出来！
房间非常干净，服务也很棒👍
不好
工作人员很乐于助人，房间很干净。酒店内的餐厅也有美味的食物。唯一的缺点是找不到蓝牙扬声器，因为附近其他房间有太多其他扬声器。我也希望电视有更多的流媒体选项。除此之外，我住得很愉快！
很吵，晚上有很多人，水管嘎嘎作响，熨斗无法使用。
步行距离内没有购物场所或餐厅
超级推荐。非常舒适的酒店，服务也很好
卓越
Our room was on the 4th floor and we were disturbed by the bar noise (karaoke anyone?) echoing from the lobby into the early hours. I know this sounds ridiculous, but the way the hotel is built sound carries through the building.