We had a lovely time in Casa Marina. The staff is very sweet and professional. Dinner food delicious. And general atmosphere was wonderful
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酒店回复: Thank you for your kind words! We're glad you had a lovely time at Casa Marina Key West, Curio Collection by Hilton, and that our dining experience and overall atmosphere made your stay memorable. Our amazing team looks forward to welcoming you back!
4.0分
其他
Nice room - a few things not working like the phone
Communal carpets dirty and in need of a hoover
Check in staff not friendly
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酒店回复: Thank you for taking the time to share your feedback. We appreciate your patience as Casa Marina completes the final phases of our grand renovation to preserve the resort’s timeless charm. Once finished, guests will enjoy beautifully refreshed guestrooms, new dining experiences, updated pools, and our private beach. We hope you’ll consider returning to experience Key West in a whole new way.
3.0分
其他
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The views were great! Water access was perfect! Had a lot of issues with house keeping? We stayed 8 nights and had no housekeeping 3 of those days, even after I complained the first time? No towels, washclothes, bed not made. Normal housekeeping duties were not done? After the last time I had to go speak with the front desk and they did refund me $200.00. It was something but I expected a lot more for what we paid for our stay. Staff was very polite!
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酒店回复: Dear LeAlan,Thank you for your feedback. We're glad you enjoyed our stunning views, water access, and polite team. However, the housekeeping issues during your extended stay are concerning and do not reflect the experience we aim to provide. Your input is valued, and we hope for the chance to deliver a smoother stay in the future.
3.0分
家庭亲子
the view from my room was some side street. Almost $250 a night and then they try to get you to pay for an upgrade.
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酒店回复: Dear William,Thank you for sharing your feedback. It's disappointing to hear that our accommodations didn't meet your expectations. Comments like yours are important in guiding improvements to provide transparency and a more satisfying experience for future guests. We hope to welcome you back for a much more satisfying stay.
酒店位置很有品质，设施和环境都好。床品干净舒适，早晨典型的美式早餐，坐在外面慢慢享受很惬意。值得一去！
这家酒店真的太老旧了，急需翻修。一晚400美元，两张床的房间根本不值这个价。餐饮和酒水都非常贵，一罐可乐都要8美元。办理入住时，有些前台人员的态度非常粗鲁。海滩也和照片上完全不一样……
太贵了，和照片上完全不一样，一点都不好看。他们多收了我的钱，我去理论的时候，他们说会发邮件给我，但到现在我还没收到。不推荐！
美丽的地方！但是海滩区域应该清理一下，这样我们就可以游泳了。真的非常推荐家庭出游。
房间设施比较新，但是服务很差，卫生做的不到位。公共区域的管理还不错。酒店度假氛围感十足，有专属沙滩。
就室内设施而言，这是我住过的最差的五星级酒店。感觉大部分预算都花在了室外区域。私人海滩很棒，泳池也不错，不过十二月的水有点冷。泳池边的服务很好，水上活动需要提前预订。自助早餐有点贵，每人50美元，停车费也是50美元。基韦斯特的物价普遍都很高。
We had a lovely time in Casa Marina. The staff is very sweet and professional. Dinner food delicious. And general atmosphere was wonderful
Nice room - a few things not working like the phone
Communal carpets dirty and in need of a hoover
Check in staff not friendly
The views were great! Water access was perfect! Had a lot of issues with house keeping? We stayed 8 nights and had no housekeeping 3 of those days, even after I complained the first time? No towels, washclothes, bed not made. Normal housekeeping duties were not done? After the last time I had to go speak with the front desk and they did refund me $200.00. It was something but I expected a lot more for what we paid for our stay. Staff was very polite!
the view from my room was some side street. Almost $250 a night and then they try to get you to pay for an upgrade.