酒店回复: Dear Leanne,Thank you for your detailed review. We are glad you appreciated the cleanliness, fresh atmosphere, and convenient location near shopping and dining. Your comments about the property’s age, amenities, and supplies are valuable and will be reviewed as we continue working to balance comfort with affordability for our guests. We look forward to welcoming you back. Sincerely, Hotel Manager
5.0分
其他
原文
翻译提供方：Google
我推荐
太棒了！！前台人员很友善，房间清洁也没有遇到任何问题，大堂也很漂亮
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酒店回复: Dear Guest,Thank you for your kind recommendation. We are delighted to know you enjoyed your stay, appreciated the cleanliness, and found the lobby inviting. It is also wonderful to hear that our front desk team made a positive impression. We look forward to welcoming you back for another enjoyable visit.Sincerely, Hotel Manager
3.0分
家庭亲子
原文
翻译提供方：Google
房间一侧的床靠墙太近，几乎无法起身，床罩没有洗过，床单也确实需要更新
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酒店回复: Dear Debbie,Thank you for your feedback. We regret to hear about the concerns with bed placement, linens, and bedspreads during your stay. Your comments are important and will be shared with our team to ensure improvements are made for greater comfort and cleanliness in the future. We hope to welcome you again soon.Sincerely, Hotel Manager
5.0分
其他
原文
翻译提供方：Google
有点过时。很喜欢瀑布的景色。如果早餐能有折扣就好了。
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酒店回复: Dear Cynthia,Thank you for your feedback. We are glad you enjoyed the waterfall feature and appreciate your suggestion regarding breakfast. We also note your comment on the property being a little outdated, and your input will be shared with our team as we work on improvements. We look forward to hosting you again.Sincerely, Hotel Manager
5.0分
其他
原文
翻译提供方：Google
方便的
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酒店回复: Dear Laurie,Thank you for your feedback. We are delighted to receive your perfect rating. It is great to know you found the stay convenient, and we look forward to welcoming you back for another excellent visit.Sincerely, Hotel Manager
3.0分
其他
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The first room had a broken heater. Thermostat read 80* and heating, only 54* in the room. Also had a discarded nylon near the lamp. Staff remedied the room situation quickly, switching us and offering meal tickets for our stay. I was pleased. The fridge in the new room was set on too high a temp (I guess) it burst the growler we purchased, glass and mess all over. I suppose I should have checked the temp, but unless it’s clearly off I just don’t.
At the risk of sounding too critical we had a few more issues though no fault of the attending staff.
The hot tub had been filled in with cement, the one amenity my wife was looking forward to using. The pool itself wasn’t bad, but the surrounding air was very cold. Though granted the temp was rather cold outside.
All together made a less then desirable trip.
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酒店回复: Dear Guest,Thank you for sharing such detailed feedback. We are glad to know the team responded quickly by switching your room and providing meal tickets, and that their support helped improve your stay. We have noted your comments regarding the room temperature, refrigerator setting, and the hot tub and pool conditions, and our team will review these areas carefully. We remain focused on strengthening comfort and ensuring a smoother experience for future visits. We hope to welcome you again soon.Sincerely, Hotel Manager
5.0分
其他
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The staff was super nice and helpful, and the breakfast was good. The room was good but could be cleaner - there was some oily stains on the carpet and some spots in the corners of the bathroom that looked like they could use a good scrub, but everything else looked clean and decent. They had some construction stuff out back that hints to them remodeling some rooms so I’m looking forward to trying them again next year to see if we can get one of the remodeled rooms.
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酒店回复: Dear Guest,Thank you for your detailed feedback. We are pleased to know you enjoyed the friendly and helpful staff, as well as the breakfast. We have noted your comments about the carpet and bathroom corners and will review them with our housekeeping team. We appreciate your patience during renovations and look forward to welcoming you again next year.Sincerely, Hotel Manager
4.0分
家庭亲子
Everything was excellent except for the elevators was too far away from the main lobby!
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酒店回复: Dear Guest,Thank you for sharing your experience with us. We are delighted to know that everything about your stay felt excellent and comfortable. We have noted your thoughts regarding the distance of the elevators from the main lobby and will review this with our team. Your feedback is appreciated and supports our efforts to enhance the overall guest experience. We hope to welcome you again soon.Sincerely, Hotel Manager
5.0分
其他
The room was clean, the staff very friendly, breakfast amazing, facility met all of our needs.
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酒店回复: Dear Guest,Thank you for your wonderful feedback. We are delighted to know you found the room clean, the staff friendly, and the breakfast amazing. It is great to hear that our facility met all your needs. We appreciate your kind words and look forward to welcoming you back for another pleasant stay.Sincerely, Hotel Manager
5.0分
其他
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There was construction debris and dumpster taking up about a dozen parkings spots way too close to the rear entrance. The pool says it's heated... My guess would be heated to about 75 degrees with the A/C set in the hotel @ like 72....needless to say it was FAR from warm for a Floridian! Everything else was great. Housekeeping kept me supplied with coffee and creamer/sugar.
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酒店回复: Dear Guest,Thank you for your detailed feedback. We are glad you enjoyed the attentive housekeeping service and overall stay. We regret the inconvenience caused by construction activity and the pool temperature. Your comments have been shared with our management team to ensure better parking arrangements and pool comfort for future guests. We hope to welcome you again soon.Sincerely, Hotel Manager
对于一家老式会议型酒店来说，这家酒店很棒。感觉有点过时，微波炉有点吓人。
清洁度极佳，无异味。看来他们很擅长降低成本，并提供最低限度的浴室用品。
非常适合举办会议，靠近购物中心和众多购物场所和餐厅。
我推荐
太棒了！！前台人员很友善，房间清洁也没有遇到任何问题，大堂也很漂亮
房间一侧的床靠墙太近，几乎无法起身，床罩没有洗过，床单也确实需要更新
有点过时。很喜欢瀑布的景色。如果早餐能有折扣就好了。
方便的
The first room had a broken heater. Thermostat read 80* and heating, only 54* in the room. Also had a discarded nylon near the lamp. Staff remedied the room situation quickly, switching us and offering meal tickets for our stay. I was pleased. The fridge in the new room was set on too high a temp (I guess) it burst the growler we purchased, glass and mess all over. I suppose I should have checked the temp, but unless it’s clearly off I just don’t.
At the risk of sounding too critical we had a few more issues though no fault of the attending staff.
The hot tub had been filled in with cement, the one amenity my wife was looking forward to using. The pool itself wasn’t bad, but the surrounding air was very cold. Though granted the temp was rather cold outside.
All together made a less then desirable trip.
The staff was super nice and helpful, and the breakfast was good. The room was good but could be cleaner - there was some oily stains on the carpet and some spots in the corners of the bathroom that looked like they could use a good scrub, but everything else looked clean and decent. They had some construction stuff out back that hints to them remodeling some rooms so I’m looking forward to trying them again next year to see if we can get one of the remodeled rooms.
Everything was excellent except for the elevators was too far away from the main lobby!
The room was clean, the staff very friendly, breakfast amazing, facility met all of our needs.
There was construction debris and dumpster taking up about a dozen parkings spots way too close to the rear entrance. The pool says it's heated... My guess would be heated to about 75 degrees with the A/C set in the hotel @ like 72....needless to say it was FAR from warm for a Floridian! Everything else was great. Housekeeping kept me supplied with coffee and creamer/sugar.