酒店回复: Grazie, Maurizio, per aver dedicato del tempo e averci lasciato la tua recensione a 5 stelle! Ci fa piacere sapere che hai avuto una fantastica esperienza qui all'Hampton Inn & Suites e che hai trovato tutto di tuo gradimento. Apprezziamo la tua attività e speriamo di rivederti presto se il viaggio ti porterà nelle vicinanze.Hampton Inn & Suites Lakeland South Polk ParkwayResponsabile della reception-Tiffany
4.0分
其他
原文
翻译提供方：Google
唯一的抱怨是枕头太糟糕了。泡沫块填充物很便宜。可以填满每个块，非常不舒服
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酒店回复: Thank you for taking the time and leaving us an honest review. We want to apologize that we fell short on your expectations on the pillows in the room. If you happen to give us another opportunity to give you a better impression if you are ever in the area again, you can always ask at the front desk for firmer pillows. We always want to ensure that our guest are comfortable and happy. Please don't ever hesitate to ask, we will always be more than happy to assist. We look forward to seeing you again soon.
5.0分
其他
原文
翻译提供方：Google
男人面对那个地方
5.0分
家庭亲子
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Something I usually wouldn’t do, leave a review. This was by far one of my best hotel stays. Very Clean and very nice staff. Definitely will recommend and will be back!
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酒店回复: Thank you, Trina, so much for taking the time to share this! We’re thrilled to hear you had such a great stay with us. Our team truly appreciates your kind words and can’t wait to welcome you back!Front Office Manager -Tiffany
5.0分
商务出差
Very close to dining and other essential needs.Why we stopped during our travels... Everything was available Within a very short drive.
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酒店回复: Thank you, Gaetano, for taking the time to share your feedback! We’re glad our convenient location made your travels a little easier and that you found everything you needed close by. We hope to welcome you again the next time you’re in the area!Front Office Manager -Tiffany
5.0分
家庭亲子
We had a pleasant stay. The staff were good, rooms spacious and in the middle of town center.
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酒店回复: Thank you, Ranjeeth, for sharing your feedback! We’re glad to hear you had a pleasant stay and enjoyed our spacious rooms and convenient location. Our team appreciates your kind words and looks forward to welcoming you back!Front Office Manager -Tiffany
5.0分
情侣出游
Breakfast, Rooms, Amenities & Staff were all Amazing !! Definitely will stay again in the future and highly recommended !!
3.0分
其他
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Just an OK experience.
It was just ok. I am a Hilton Honors member and I didn't feel appreciated. We don't need perks or whatever but we just expect a little courtesy, a special touch etc. We could have gotten the same customer experience or a little better at other hotels probably.
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酒店回复: Thank you, Pritham, for your honest feedback and for being a valued Hilton Honors member. We’re sorry to hear your stay didn’t feel as special as it should have. Your loyalty means a great deal to us, and we truly regret missing the mark on making you feel appreciated. We understand that even small gestures of recognition can make a big difference, and we regret that we fell short in making your visit feel special. It’s possible your Hilton Honors account wasn’t linked to the reservation, which can sometimes prevent us from extending certain acknowledgments or personalized touches. If that was the case, we’d be happy to assist in ensuring your membership is properly reflected moving forward. Your comments have been shared with our team, and we’re committed to delivering a more thoughtful experience next time. We hope to have the opportunity to welcome you back soon and get it right.Front Office Manager -Tiffany
5.0分
其他
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The staff was more than helpful. The breakfast was good every morning of our 4 day stay. She kept the area clean and was always willing to restock. The only shock we had was we parked in a parking lot shared with the shopping center and was charged a fee daily to park there. This area was not blocked off for hotel use only, so I feel this fee was not appropriate. But the stay was wonderful and again the staff was amazing.
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酒店回复: Thank you, Jackie, so much for your thoughtful feedback and for staying with us. We're delighted to hear that you had a wonderful stay and that our staff made a great impression, especially during breakfast. We'll be sure to pass along your kind words, as they mean a lot to the team. Regarding the parking, we understand your concerns and apologize for any frustration the parking fee may have caused. This is a new fee to upkeep our parking lot, and we do our best to clearly communicate the associated fees ahead of time. Your input is very helpful, and we’ll be sure to review how we present this information moving forward. Thank you again for your feedback. We truly hope to welcome you back soon for another great stay.Front Office Manager -Tiffany
非常好，非常酷，非常好，非常专业，非常可爱，非常漂亮，而且非常赏心悦目
卧室很大，USB 插座很多，早餐超级棒。附近有免费且宽敞的停车场。非常乐于助人的工作人员
唯一的抱怨是枕头太糟糕了。泡沫块填充物很便宜。可以填满每个块，非常不舒服
男人面对那个地方
Something I usually wouldn’t do, leave a review. This was by far one of my best hotel stays. Very Clean and very nice staff. Definitely will recommend and will be back!
Very close to dining and other essential needs.Why we stopped during our travels... Everything was available Within a very short drive.
We had a pleasant stay. The staff were good, rooms spacious and in the middle of town center.
Breakfast, Rooms, Amenities & Staff were all Amazing !! Definitely will stay again in the future and highly recommended !!
Just an OK experience.
It was just ok. I am a Hilton Honors member and I didn't feel appreciated. We don't need perks or whatever but we just expect a little courtesy, a special touch etc. We could have gotten the same customer experience or a little better at other hotels probably.
The staff was more than helpful. The breakfast was good every morning of our 4 day stay. She kept the area clean and was always willing to restock. The only shock we had was we parked in a parking lot shared with the shopping center and was charged a fee daily to park there. This area was not blocked off for hotel use only, so I feel this fee was not appropriate. But the stay was wonderful and again the staff was amazing.