酒店回复: Thank you for your feedback regarding your recent stay with us. I sincerely apologize for the parking issues. I'm sure this was due to re-surfacing that was being done as a part of our exterior renovation. This project is almost completed, so this problem should not occur in the future. I also appreciate your recognizing Steven and the Bistro team for their outstanding service during your stay.
酒店回复: I apologize for the problems that you experienced during your stay with us. I have shared your feedback with our housekeeping team to ensure that they are paying closer attention to these details moving forward. I also apologize that there was some renovation work being done on the exterior of our property during your stay as we work to significantly improve our hotel. Our interior renovation was completed at the end of last year and our exterior renovation should be completed by the end of July. We hope that we will have the opportunity to serve you again in the near future.
酒店回复: Thank you so much for recognizing our excellent team for the great service that they provide! Everyone works hard each day to provide a memorable experience for our guests. We hope that we will have the opportunity to serve you again when you return to the Lakeland area.
酒店回复: Awesome! It's great to hear that you enjoyed everything about your stay at the Courtyard Lakeland! We look forward to serving you again when you return to the area!
3.0分
家庭亲子
原文
翻译提供方：Google
我住的三天里电视都没用
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酒店回复: I sincerely apologize for the problems that you experienced with the TV during your stay with us. The problem was an unexpected result of a wi-fi upgrade that we were completing. Each day, the technician thought that he would be able to resolve the issue, but this obviously took longer than anticipated. Both the upgraded wi-fi and TV system are working properly now. I hope that we will have the opportunity to serve you again in the near future.
4.0分
其他
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Weekend visit
Everything was good except the second night the room next to us was partying and very loud. I slept through it, but it kept my wife up all night. Also, we ate breakfast Saturday morning at the hotel the sandwiches had cold egg in the center and were not very good for the huge price we paid for them. Didn’t complain, but should have. Everyone there was very kind and the rooms are spacious and nice.
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酒店回复: Thank you for your feedback regarding your recent stay with us. I sincerely apologize for the noisy neighbors. Should you stay with us again, please contact the front desk if you are having these types of issues with rooms nearby so that we can address and resolve the issue with the other guests immediately. This is totally unacceptable, as all guests should be considerate of other guests during their stay. I hope that we will have the opportunity to serve you again soon.
5.0分
其他
It was really nice. The only thing is that the windows were really dirty. I would definitely come back.
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酒店回复: Thank you so much for your review. We appreciate your feedback and your staying with us during your time in Lakeland. I sincerely apologize for the problem with the dirty windows. I have shared this feedback with our housekeeping team so that we can address this immediately. I hope that we will see you again during your next visit to our area!
2.0分
商务出差
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Rooms were musty, stayed one day and saw a roach and a spider in the bathroom
Coffee in the downstairs "Starbucks" was disgusting and the woman taking orders at the register was incredibly rude
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酒店回复: Thank you for your feedback regarding your recent stay. I sincerely apologize for the problems that you experienced during your stay. Our team has reviewed your feedback and we have worked to eliminate the problems that you experienced for future guests. We hope to serve you again in the near future in order to provide you with the experience that you deserve and expect.
4.0分
其他
Staff was very professional and courteous. Room was clean and inviting. The pillows however absolutely ******! I had to use all the pillows to feel confortable
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酒店回复: Thank you for your feedback regarding your stay. After receiving your feedback, I asked our housekeeping team to check the pillows in the room and replace them if needed. I hope we will have the opportunity to serve you again soon.
4.0分
其他
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The room was ok, air conditioner in our room was noisy and didn't cool adequately at all. Bed was a bit too soft for my comfort. PLEASE have complimentary coffee in the lobby! Paying more these days for less.
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酒店回复: Thank you for your feedback regarding your stay with us. I sincerely apologize for the problem that you had with the air conditioner. I shared your feedback with our maintenance team so that they could resolve this issue immediately. I hope that we will have the opportunity to serve you again in the near future!
这是满分，停车是我唯一遇到的问题。虽然酒店正在施工，但我认为他们在保持酒店清洁和友好方面做得非常出色。停车让我非常困惑，除此之外，我会再次入住。即使是小酒馆也对孩子们很有耐心，因为他们不知道吃什么，他们也很耐心，还推荐了食物。接待员太棒了，我相信他的名字是史蒂夫，但不要引用我的话！！！！感谢你们给了我一次很棒的体验
没有任何迹象表明该物业正在施工。我房间里的毛巾看起来像是化妆品。工作人员很好，但考虑到价格，我不推荐这个地方。它又旧又过时。
出色的员工
莱克兰万怡酒店的全体员工都很棒！！！他们**协力，提供最好的服务。我顺便告诉了酒店经理。我印象非常深刻，住得很愉快。
酒店各方面都很棒——干净、方便、客户服务一流、入住快、床很舒服、家具也很舒适。下次来这里还会住这里。
我住的三天里电视都没用
Weekend visit
Everything was good except the second night the room next to us was partying and very loud. I slept through it, but it kept my wife up all night. Also, we ate breakfast Saturday morning at the hotel the sandwiches had cold egg in the center and were not very good for the huge price we paid for them. Didn’t complain, but should have. Everyone there was very kind and the rooms are spacious and nice.
It was really nice. The only thing is that the windows were really dirty. I would definitely come back.
Rooms were musty, stayed one day and saw a roach and a spider in the bathroom
Coffee in the downstairs "Starbucks" was disgusting and the woman taking orders at the register was incredibly rude
Staff was very professional and courteous. Room was clean and inviting. The pillows however absolutely ******! I had to use all the pillows to feel confortable
The room was ok, air conditioner in our room was noisy and didn't cool adequately at all. Bed was a bit too soft for my comfort. PLEASE have complimentary coffee in the lobby! Paying more these days for less.