酒店回复: Thank you, Jaqueline! We're thrilled to hear you had a wonderful experience with our staff. We truly value excellent service, and we're glad it made your stay special. We hope to welcome you back soon!
5.0分
家庭亲子
原文
翻译提供方：Google
工作人员非常友好
展开
酒店回复: Alfonso, es maravilloso saber de su agradable experiencia en Fairfield Inn & Suites Yuma. Los miembros de nuestro equipo están encantados de ser reconocidos por su amabilidad. Esperamos darle la bienvenida nuevamente en su próxima visita.
5.0分
家庭亲子
It was a pleasant stay staff really helpful my family enjoyed the pool to the max the couple of nights we stayed at this place
展开
酒店回复: Amy, it’s wonderful to hear you had a great time at Fairfield Inn & Suites Yuma. The team is pleased your family enjoyed the pool during your visit. We hope to welcome you back for another enjoyable stay soon.
2.0分
家庭亲子
展开
My 11 year old daughter and I had a Mommy/Daughter overnight trip to Yuma and decided to spend the night at this hotel based on other people’s reviews.
The check in was great and I forgot the gentleman’s name that checked us in but he was so nice and charismatic.
In the evening my daughter and I went swimming and luckily we had grabbed our own pool towels before going to the pool because there weren’t any pool towels down there… When I went inside to ask for some I couldn’t find anybody who worked there around anywhere.
Then we used the pool again in the morning after breakfast and there were still no towels out in the pool area in the towel bin.
At the breakfast buffet that everyone had raved about, they had no creamer for the coffee, they were pretty much out of the dark roast so they only had decaf and then didn’t have much food set out for the buffet. My daughter and I love the buffets at hotels and we were so disappointed in this “buffet”.
Yes I understand it was a Friday morning which is a weekday and there were not that many people in the hotel but still the people that were there paid for their nights stay and could have had a little more breakfast and at least coffee.
Then when we went to check out, we tried carrying all of our stuff in 1 trip cause the front desk staff was using the luggage cart for their kitchen supplies and looked annoyed when I asked to use the guest cart.
The front desk lady rolled her eyes when I asked to check out.
We wont be here again.
展开
酒店回复: Marjorie, thank you for sharing your thoughts about your stay. The team strives to deliver a pleasant visit for every guest, and your feedback regarding the amenities and the breakfast service is appreciated. The comments about interactions with team members will be reviewed internally. Your insights are valuable, and they will be taken into account as efforts continue to enhance the overall guest experience.
4.0分
其他
展开
Guest services was outside smoking when I drove up to check in, seemed put out that she has to tend to business. Room was about as close to the highway as you could get. Bathroom looked a little warn. I met Bill Marriott during two grand openings. Not sure it would meet his standards.
展开
酒店回复: Mark, thank you for sharing your feedback. The team always strives to provide attentive service, and your observations are taken seriously. Room quality and overall comfort are important to us, and we continually work to uphold high standards throughout the property. We appreciate your comments and hope your next visit feels more in line with your expectations.
5.0分
其他
展开
Great customer service very helpful about change in plans due to flight cancellation. Sent maintenance man to pick me up from airport because service didn’t run that day.
展开
酒店回复: Jacqui, the team at Fairfield Inn & Suites Yuma is delighted to hear you had a wonderful experience with their helpful service during your travel changes. It’s fantastic to know the team could assist with your airport transportation. The team looks forward to welcoming you back for another enjoyable stay.
5.0分
其他
It was great. Front desk guy was super friendly. I was a bit concerned about the area but everything was great!
展开
酒店回复: Hello Amanda, thank you for the great review—we’re glad to hear you had a wonderful stay and that our front desk team made a positive impression. It’s great to know your concerns were put at ease and everything turned out well!
3.0分
其他
The stay was average. I expect more from a Marriott property. The breakfast choices were limited and not enough choices for family’s with small children.
展开
酒店回复: Rebecca, thank you for sharing your thoughts about your recent visit. The feedback provided is appreciated, and your comments regarding the dining options have been noted. The team will use your input as they continuously assess guest preferences and needs.
5.0分
其他
Great!
It was excellent, comfortable, and cozy. My partner and I enjoyed our stay.
展开
酒店回复: Alyssa, the team is thrilled you enjoyed your stay at Fairfield Inn & Suites Yuma. It’s wonderful to know you and your partner found everything comfortable and inviting. The team looks forward to your next visit!
早餐还行，但没什么特别值得称赞的。房间很不错，也很安静，睡得很好。
工作人员的关注非常出色。
工作人员非常友好
It was a pleasant stay staff really helpful my family enjoyed the pool to the max the couple of nights we stayed at this place
My 11 year old daughter and I had a Mommy/Daughter overnight trip to Yuma and decided to spend the night at this hotel based on other people’s reviews.
The check in was great and I forgot the gentleman’s name that checked us in but he was so nice and charismatic.
In the evening my daughter and I went swimming and luckily we had grabbed our own pool towels before going to the pool because there weren’t any pool towels down there… When I went inside to ask for some I couldn’t find anybody who worked there around anywhere.
Then we used the pool again in the morning after breakfast and there were still no towels out in the pool area in the towel bin.
At the breakfast buffet that everyone had raved about, they had no creamer for the coffee, they were pretty much out of the dark roast so they only had decaf and then didn’t have much food set out for the buffet. My daughter and I love the buffets at hotels and we were so disappointed in this “buffet”.
Yes I understand it was a Friday morning which is a weekday and there were not that many people in the hotel but still the people that were there paid for their nights stay and could have had a little more breakfast and at least coffee.
Then when we went to check out, we tried carrying all of our stuff in 1 trip cause the front desk staff was using the luggage cart for their kitchen supplies and looked annoyed when I asked to use the guest cart.
The front desk lady rolled her eyes when I asked to check out.
We wont be here again.
Guest services was outside smoking when I drove up to check in, seemed put out that she has to tend to business. Room was about as close to the highway as you could get. Bathroom looked a little warn. I met Bill Marriott during two grand openings. Not sure it would meet his standards.
Great customer service very helpful about change in plans due to flight cancellation. Sent maintenance man to pick me up from airport because service didn’t run that day.
It was great. Front desk guy was super friendly. I was a bit concerned about the area but everything was great!
The stay was average. I expect more from a Marriott property. The breakfast choices were limited and not enough choices for family’s with small children.
Great!
It was excellent, comfortable, and cozy. My partner and I enjoyed our stay.