I was notified on Oct 9th that Holiday Inn canceled our reservation. We called to inquire as to why and were told that sometimes they "double book"
(Their words) they than offered to book me another room for only 290.00 more than my previous booking. I will never use Holiday Inn again.
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酒店回复: Dear Guest,We regret the inconvenience caused by the reservation issue. Your comments regarding the double booking and rebooking offer have been noted and shared with our management team for review. We understand your frustration and will work to ensure better communication and smoother handling of future reservations. We hope to welcome you again soon.Sincerely, Hotel Manager
3.0分
商务出差
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We've stayed twice and have been woken up to fire alarms twice. Front desk didn't act like they cared when this was mentioned and blamed burnt toast and people smoking in the room. Won't stay there again.
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酒店回复: Dear Robin,Thank you for sharing your experience. We regret to hear about the repeated disturbances with fire alarms and the response you received at the front desk. Your comments are important and will be shared with our team to address both guest communication and preventive measures for a more reliable and comfortable stay. We hope to welcome you again soon.Sincerely, Hotel Manager
5.0分
其他
HIE Wilmington, OH
Everything is clean and well maintained. Staff are friendly and helpful. They have everything ready for your stay.
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酒店回复: Dear Jeffrey,Thank you for your great review of HIE Wilmington, OH! We are thrilled to hear that everything was clean and well-maintained, and that our friendly staff made your stay enjoyable. We look forward to welcoming you back for another excellent experience!Sincerely, Hotel Manager
2.0分
其他
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Found a half a taco in the pull out couch bathroom had snot on walls. Breakfast Staff was very pleasant and helpful . Breakfast was delicious. Charged twice for 50$ deposit
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酒店回复: Dear Keely,Thank you for taking the time to share your feedback. We are pleased to know you enjoyed breakfast and that our staff made a positive impression. At the same time, we take your comments regarding cleanliness and the deposit charge very seriously. These matters are being reviewed with our team to ensure they are addressed properly. We hope to provide you with a much more seamless experience on your next visit.Sincerely, Hotel Manager
5.0分
家庭亲子
It was wonderful! Quiet, clean, great breakfast. Best night sleep I’ve had in a while.
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酒店回复: Dear Judith,Thank you for your amazing review! We are thrilled to hear that you had a wonderful stay, enjoyed the quiet and clean environment, and had a great breakfast. We’re especially happy you had the best night’s sleep. We look forward to welcoming you back for another great stay!Sincerely, Hotel Manager
5.0分
其他
I liked the fact the staff was super nice. And the hotel room was extremely clean
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酒店回复: Dear Guest,Thank you for your wonderful review! We are delighted to hear that you found our staff super nice and your room extremely clean. Your kind words mean a lot to the team, and we look forward to welcoming you back for another great stay.Sincerely, Hotel Manager
5.0分
商务出差
One of the cleanest motels I’ve stayed at they took pride in cleanliness
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酒店回复: Dear Guest,Thank you for your kind words. We are delighted to know you found our motel exceptionally clean and noticed the pride our team takes in maintaining high standards. Your appreciation means a lot to us, and we look forward to welcoming you back for another comfortable stay.Sincerely, Hotel Manager
3.0分
商务出差
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AC did its thing for a nice cool room Also room was very cleanand bedding was soft!!!
However, I requested a roll in shower for ADA ACCESIBLE...but room was a bit of a walk from elevators and a big step over tub and not a secure from the inside hand rail. I was not able to use the shower! And the sink was clogged. Did not expect room to be this costly!
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酒店回复: Dear Debra,Thank you for your feedback. We are glad the room was cool, clean, and comfortable, but we sincerely apologise that your accessibility needs were not properly met. Your concerns about the shower, handrail, and clogged sink are important and will be shared with our team for immediate review. We appreciate you bringing this to our attention and regret the inconvenience caused. We hope to welcome you again soon.Sincerely, Hotel Manager
5.0分
家庭亲子
Very clean. Great breakfast option variety. Friendly service from all staff.
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酒店回复: Dear Daniel,Thank you for the kind words. We are happy to hear you enjoyed the clean environment, wide breakfast selection, and friendly service from our team. It is always our goal to make your stay comfortable and pleasant. We hope to see you again soon.Sincerely, Hotel Manager
性价比不高。早餐很糟糕，没有服务，而且酒店设施陈旧破败。不推荐给任何人。
I was notified on Oct 9th that Holiday Inn canceled our reservation. We called to inquire as to why and were told that sometimes they "double book"
(Their words) they than offered to book me another room for only 290.00 more than my previous booking. I will never use Holiday Inn again.
We've stayed twice and have been woken up to fire alarms twice. Front desk didn't act like they cared when this was mentioned and blamed burnt toast and people smoking in the room. Won't stay there again.
HIE Wilmington, OH
Everything is clean and well maintained. Staff are friendly and helpful. They have everything ready for your stay.
Found a half a taco in the pull out couch bathroom had snot on walls. Breakfast Staff was very pleasant and helpful . Breakfast was delicious. Charged twice for 50$ deposit
It was wonderful! Quiet, clean, great breakfast. Best night sleep I’ve had in a while.
I liked the fact the staff was super nice. And the hotel room was extremely clean
One of the cleanest motels I’ve stayed at they took pride in cleanliness
AC did its thing for a nice cool room Also room was very cleanand bedding was soft!!!
However, I requested a roll in shower for ADA ACCESIBLE...but room was a bit of a walk from elevators and a big step over tub and not a secure from the inside hand rail. I was not able to use the shower! And the sink was clogged. Did not expect room to be this costly!
Very clean. Great breakfast option variety. Friendly service from all staff.