酒店回复: We are truly sorry for the experience you described. Your visit should have begun with a smooth and welcoming arrival, especially when planned around a concert evening, and we regret that this was not your reality. Arriving hours after the stated check-in time and being told your room was unavailable is unacceptable, and we understand the inconvenience and frustration it caused, particularly when trying to prepare for an evening out. No guest should ever feel dismissed based on how a reservation was booked, and it is deeply concerning that your interaction left you feeling that way. While we are glad the valet team provided helpful service and that you enjoyed our location and rooftop bar, that does not excuse the lapse in hospitality you experienced at the front desk. Your feedback is being taken seriously, and we are reviewing what went wrong so that no future guest is put in the same position. We understand the value of your time and money and are committed to doing better. We hope to restore your trust.

酒店回复: We appreciate your honest feedback and are truly sorry that your stay did not meet expectations. While our historic charm is something many guests enjoy, we understand that noise from the nearby highway can be disruptive. Your comments about updates are noted, and we are excited about future enhancements that will improve the overall experience. It is great to know that our team’s warmth and hospitality stood out, as creating a welcoming environment is always our priority. Though we regret that you would not return, we do appreciate your kind words about our staff and the time you took to share your experience.

酒店回复: What a joy to know your stay at Residence Inn by Marriott Cincinnati Downtown/The Phelps felt so warm and welcoming from start to finish. Creating an experience where guests feel genuinely cared for is at the heart of what our team strives for, and it is wonderful to hear that came through during every part of your visit, from your arrival to the thoughtful service in our breakfast area. Knowing that the check-in felt especially inviting and that each interaction was met with kindness means the world to us. We hope your next visit brings just as much comfort and connection.

酒店回复: Rosita, it brings real joy to know your experience at Residence Inn by Marriott Cincinnati Downtown/The Phelps felt so extraordinary. Creating an atmosphere where every team member offers warmth and care is something we take to heart, and hearing that this stood out during your stay means everything. From the quiet comfort of your room to the quality of the food, we are truly grateful that each part of your visit left such a strong impression. It would be an honor to welcome you back anytime you are ready for another exceptional stay with us.

酒店回复: It’s fantastic to hear that your experience at Residence Inn by Marriott Cincinnati Downtown/The Phelps was everything you hoped for. Our team takes great pride in creating a warm and welcoming atmosphere, and it’s rewarding to know their positivity and helpfulness stood out. With our prime location near the arena, stadium, and downtown, we’re glad you found exploring the city easy and convenient. It’s also great to hear that parking worked well for you and that breakfast added to the experience. We truly appreciate your high recommendation and look forward to welcoming you back for another exceptional stay!

酒店回复: 您好 Sarah，感谢您的反馈。办理入住时的延误听起来确实令人非常沮丧，尤其是在您还要赶去参加活动且时间紧迫的情况下。这种情况本不应该发生，我们完全理解您不得不把行李留在酒店，匆匆离开而无法安顿下来，这给您带来的不便和压力。您的时间非常宝贵，对于您在辛辛那提市中心/菲尔普斯万豪酒店 (Residence Inn by Marriott Cincinnati Downtown/The Phelps) 的入住体验不佳，我们深表歉意。我们希望未来有机会再次欢迎您光临，并为您提供更加顺畅、更符合您行程安排的入住体验。