酒店回复: Thank you for your time in reviewing our hotel. I'm sorry for any confusion regarding your bill. We provide a detailed folio upon departure and are at your service for any additional explanations regarding your charges. I'm terribly sorry if we did not effectively communicate with you during your stay. Your feedback helps us improve our communications, so we hope to host you again.
5.0分
其他
Didn’t like the fact that their parking lot is Huge, yet after booking a premium room I was charged $14.00 a Day for parking in their 85%Empty parking lot
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酒店回复: In the Norman area, parking is at a premium. We are glad to offer our guests one option without worrying about city limitations or towing. We appreciate your feedback and consider it as we continually monitor our guest offerings.
5.0分
家庭亲子
Easy check in and very friendly staff! The room sizes are excellent and everything is nice and clean. We stay here at least one yearly, and love coming back!
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酒店回复: Welcome back! We genuinely appreciate your continued trust in us for your travels to Norman. It is always a pleasure to host you, and your loyalty means the world to us!
2.0分
其他
The only real complaint I have is every night. The alarm system kept sounding. I was extremely annoying.
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酒店回复: I sincerely apologize that the fire alarm disrupted your stay. I also regret that our response to the situation lacked sincerity and empathy. Our team is committed to providing genuine hospitality, and we clearly fell short in this instance. Thank you for your honest feedback; we will use it to improve our service. We hope to welcome you back on your next visit.
1.0分
其他
For the price, it should have included housekeeping. Breakfast was food was dried out and overcooked. Dishes were dirty.
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酒店回复: Housekeeping services are now available upon request. We understand that comfort levels can vary regarding staff entering your room. You can now easily contact the front desk to request a room cleaning or to ask for extra towels. We value your feedback and look forward to hosting you again.
5.0分
情侣出游
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Clean room, still have room service when you stay multiple days, staff was extremely helpful and friendly. Breakfast was really good with plenty of choices plus made to order omelets, evening reception was really nice in a peaceful setting. Indoor pool and hot tub were wonderful.
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酒店回复: We're happy to hear from you and glad you enjoyed your stay. I'm pleased you found our amenities and service helpful. We appreciate you choosing our hotel while visiting. Thank you for your kind feedback, and we look forward to hosting you again.
4.0分
其他
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Our stay was very pleasant. We didn’t eat at the restaurant but seeing some of the food it looked good. This is our 2nd stay at this hotel and last time was very good as well. We didn’t have maid service but they gave us extra towels on request. The one thing was our door didn’t close automatically you had to pull it closed. We reported that to the front desk. Room 303. The other thing that was inconvenient was how low to the ground the toilet was. When you get older that is a big deal. We would like to see an upgrade on the toilets before we return. The breakfast was good and appreciated.
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酒店回复: We feel privileged to have your unwavering support and immensely value your feedback. Thank you for sharing your thoughts with us and helping us identify areas where we can improve and enhance guest satisfaction. Your presence has been a delight and we look forward to welcoming you back soon.
3.0分
情侣出游
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The hotel is old and needs to be remodeled.
The breakfast was okay, but it was cold. They didn’t have the fruit replenished,so there wasn’t any for the later crowd.
Hotel staff was super nice and accommodating.
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酒店回复: While I am pleased to hear that you found our staff to be a highlight of your stay, I apologize that you didn't have much else that stood out as a positive. We strive to exceed our guests' expectations, and I regret falling short. Thank you for taking the time to share this review and for being our valued Guest. We hope you will give us another chance in the future as we are better than what you experienced.
3.0分
其他
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Friendly service, not very comfy
Breakfast was poorly managed. No utensils for every item offered. Seemed unsanitary. Bed was very stiff. Did not sleep well. Front desk was very welcoming and accommodating.
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酒店回复: While I am pleased to hear that you found our staff to be a highlight of your stay, I apologize that you didn't have much else that stood out as a positive. We strive to exceed our guests' expectations, and I regret falling short. Thank you for taking the time to share this review and for being our valued Guest. We hope you will give us another chance in the future as we are better than what you experienced.
5.0分
其他
I loved my stay in your hotel. Very confortable bed, great amenities. The staff is very kind and professional. Thank you for everything!
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酒店回复: Thank you for the fantastic rating! We're delighted to hear you had a wonderful stay at our hotel. Your satisfaction is our top priority, and we look forward to welcoming you back soon.
一切都很棒！我只给了四星，因为他们没有全额退还我的押金，也没有告诉我原因。
Didn’t like the fact that their parking lot is Huge, yet after booking a premium room I was charged $14.00 a Day for parking in their 85%Empty parking lot
Easy check in and very friendly staff! The room sizes are excellent and everything is nice and clean. We stay here at least one yearly, and love coming back!
The only real complaint I have is every night. The alarm system kept sounding. I was extremely annoying.
For the price, it should have included housekeeping. Breakfast was food was dried out and overcooked. Dishes were dirty.
Clean room, still have room service when you stay multiple days, staff was extremely helpful and friendly. Breakfast was really good with plenty of choices plus made to order omelets, evening reception was really nice in a peaceful setting. Indoor pool and hot tub were wonderful.
Our stay was very pleasant. We didn’t eat at the restaurant but seeing some of the food it looked good. This is our 2nd stay at this hotel and last time was very good as well. We didn’t have maid service but they gave us extra towels on request. The one thing was our door didn’t close automatically you had to pull it closed. We reported that to the front desk. Room 303. The other thing that was inconvenient was how low to the ground the toilet was. When you get older that is a big deal. We would like to see an upgrade on the toilets before we return. The breakfast was good and appreciated.
The hotel is old and needs to be remodeled.
The breakfast was okay, but it was cold. They didn’t have the fruit replenished,so there wasn’t any for the later crowd.
Hotel staff was super nice and accommodating.
Friendly service, not very comfy
Breakfast was poorly managed. No utensils for every item offered. Seemed unsanitary. Bed was very stiff. Did not sleep well. Front desk was very welcoming and accommodating.
I loved my stay in your hotel. Very confortable bed, great amenities. The staff is very kind and professional. Thank you for everything!