酒店回复: Thank you for choosing to stay with us at Holiday Inn Express Harrisburg I-81 Hershey. We understand that your recent stay was not as expected, and we apologize for any inconvenience or disappointment this may have caused. We value your feedback and have shared your concerns with our hotel management and staff. Our goal is to provide exceptional hospitality to all our guests, and we will take steps to ensure that your next stay with us is a positive one. Thank you for understanding.
1.0分
商务出差
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Water stains and dirt in the bathroom. Phone didn’t work to call down stairs. Website said would support PS5 and did not. Nor would they try to fix the issues. I also got an extra charge for nothing…
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酒店回复: Thank you for choosing Holiday Inn Express Harrisburg I-81 Hershey for your next. We understand that your recent stay was not as expected, and we apologize for any inconvenience or disappointment this may have caused. We value your feedback and have shared your concerns with our hotel management and staff. Our goal is to provide exceptional hospitality to all our guests, and we will take steps to ensure that your next stay with us is a positive one. Thank you for understanding.
4.0分
家庭亲子
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Any review I write will be shaded by the fact that the youth baseball team staying there when I did were absolutely chaotic. So, take this with a grain of salt.
Upon arrival I saw five or so kids l in the parking lot playing football and calling out the names of the cars they were aiming for, charming. I parked out of range.
When I checked in for my stay the adults that I assume were responsible for the kids were seated in the breakfast area, drinking beer silently as the kids screams echoed from the pool area throughout the lobby.
The pool was unusable when I tried because several kids were barreling in and out making huge waves that saturated the room.
Unsupervised, in the pool, the parking lot, and the halls.
If I wasn’t so tired I would have been amused.
The kids were chaos and unchecked. At night as they ran up and down the halls knocking on doors and trying my door knob multiple times I was ready to walk out.
I feel that management should not have placed me on their floor, but that ship has sailed and I will not be returning to that location again. Management should have also insisted that the children be supervised in the pool and quiet in the halls, especially after the 10PM posted “quiet time”. The adults should have been adulting of course, but I’m not reviewing them.
My room was clean, the bed was comfortable. The rooms furnishings were nice, with well laid out seating. Management was friendly, but the whole situation was out of control.
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酒店回复: Thank you for choosing to stay with us at Holiday Inn Express Harrisburg I-81 Hershey. Sorry to know that you stay was not pleasant due to the guest here for Baseball tournament. I agree that kids should have been supervised. On the other hand, I appreciate that your positive comment for the room and its cleanliness. We shall ensure that the front desk is aware of how the guest should be roomed specially when we have teams coming in. We appreciate your feedback and will use your feedback to improve our services.
5.0分
家庭亲子
Very Clean property, Staff was extremely friendly, breakfast was great.
Very easy to get to Hershey park for concert.
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酒店回复: Dear Jeffrey,Thank you for choosing to stay with us at Holiday Inn Express Harrisburg I-81 Hershey. We truly appreciate you taking the time to share your positive feedback. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.We're so glad you enjoyed your stay, and we look forward to welcoming you back again soon!We truly appreciate you taking the time to share your positive feedback. RegardsHIEX TeamSincerely,
3.0分
其他
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The owners of this hotel were excellent! They were polite and extremely helpful.
However, I will probably never stay at another Holiday Inn because of the uncomfortable furniture. From what I understand it is the corporation that decided to put in beds that are way too high and chairs that give me neck aches. CHANGE THE FURNITURE IN ALL YOUR HOTELS!!!!
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酒店回复: Thank you for choosing to stay with us at Holiday Inn Express Harrisburg I-81 Hershey. We truly appreciate you taking the time to share your positive feedback. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experienceWe're so glad you enjoyed your stay, and we look forward to welcoming you back again soon!We truly appreciate you taking the time to share your positive feedback. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experienceWe're so glad you enjoyed your stay, and we look forward to welcoming you back again soon!RegardsHIEX Team
5.0分
其他
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for most part everythng great. tub needs replacing as rust around drain, and hate these tubs that have converse bottoms; dangerous and easy to slip and fall. Why noy just have nice big showers? Breakfast bountiful.
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酒店回复: Thank you for choosing to stay with us at Holiday Inn Express Harrisburg I-81 Hershey. We truly appreciate you taking the time to share your positive feedback. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experienceWe're so glad you enjoyed your stay, and we look forward to welcoming you back again soon!We truly appreciate you taking the time to share your positive feedback.
3.0分
其他
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It was decent place to lay your head down. The room is awkward positioned and little small. The pool looked cloudy, but pretty, never got the chance to use it.
There for a concert, easy access to and from, wish it had shuttle service.
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酒店回复: Thank you for choosing to stay with us at Holiday Inn Express Harrisburg I-81 Hershey. We understand that your recent stay was not as expected, and we apologize for any inconvenience or disappointment this may have caused. We value your feedback and have shared your concerns with our hotel management and staff. Our goal is to provide exceptional hospitality to all our guests, and we will take steps to ensure that your next stay with us is a positive one. Thank you for understanding.
1.0分
商务出差
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Nope
I reserved 3 rooms for me and my coworkers. All 3 rooms were dirty. One had a broken shower curtain and one had bugs on the desk in the morning. We only stayed the one night and cancelled the remaining rooms. The staff seemed to be new. The general manager was very nice.
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酒店回复: Thank you for choosing to stay with us at Holiday Inn Express Harrisburg I-81 Hershey. We understand that your recent stay was not as expected, and we apologize for any inconvenience or disappointment this may have caused. We value your feedback and have shared your concerns with our hotel management and staff. Our goal is to provide exceptional hospitality to all our guests, and we will take steps to ensure that your next stay with us is a positive one. Thank you for understanding.
就酒店的品质和设施而言，价格有点贵。不过，它离好时公园很近，而且我们是在周末晚上入住的。
不错的酒店。 挺干净的！ 态度也不错！下次还会住的。
服务：不错的酒店。 挺干净的！ 态度也不错！下次还会住的
不错的酒店，适合旅途中过夜
Water stains and dirt in the bathroom. Phone didn’t work to call down stairs. Website said would support PS5 and did not. Nor would they try to fix the issues. I also got an extra charge for nothing…
Any review I write will be shaded by the fact that the youth baseball team staying there when I did were absolutely chaotic. So, take this with a grain of salt.
Upon arrival I saw five or so kids l in the parking lot playing football and calling out the names of the cars they were aiming for, charming. I parked out of range.
When I checked in for my stay the adults that I assume were responsible for the kids were seated in the breakfast area, drinking beer silently as the kids screams echoed from the pool area throughout the lobby.
The pool was unusable when I tried because several kids were barreling in and out making huge waves that saturated the room.
Unsupervised, in the pool, the parking lot, and the halls.
If I wasn’t so tired I would have been amused.
The kids were chaos and unchecked. At night as they ran up and down the halls knocking on doors and trying my door knob multiple times I was ready to walk out.
I feel that management should not have placed me on their floor, but that ship has sailed and I will not be returning to that location again. Management should have also insisted that the children be supervised in the pool and quiet in the halls, especially after the 10PM posted “quiet time”. The adults should have been adulting of course, but I’m not reviewing them.
My room was clean, the bed was comfortable. The rooms furnishings were nice, with well laid out seating. Management was friendly, but the whole situation was out of control.
Very Clean property, Staff was extremely friendly, breakfast was great.
Very easy to get to Hershey park for concert.
The owners of this hotel were excellent! They were polite and extremely helpful.
However, I will probably never stay at another Holiday Inn because of the uncomfortable furniture. From what I understand it is the corporation that decided to put in beds that are way too high and chairs that give me neck aches. CHANGE THE FURNITURE IN ALL YOUR HOTELS!!!!
for most part everythng great. tub needs replacing as rust around drain, and hate these tubs that have converse bottoms; dangerous and easy to slip and fall. Why noy just have nice big showers? Breakfast bountiful.
It was decent place to lay your head down. The room is awkward positioned and little small. The pool looked cloudy, but pretty, never got the chance to use it.
There for a concert, easy access to and from, wish it had shuttle service.
Nope
I reserved 3 rooms for me and my coworkers. All 3 rooms were dirty. One had a broken shower curtain and one had bugs on the desk in the morning. We only stayed the one night and cancelled the remaining rooms. The staff seemed to be new. The general manager was very nice.