The pool wss not available on Thanksgiving. The restaurant was fair. Became ill after eating Thanksgiving meal. Also there was not complimentary coffee. 2 cups over $10.00. Staff was amazing though.
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酒店回复: Thank you for taking the time to share your feedback with us. I am truly sorry to hear about your experience during your Thanksgiving stay, particularly regarding the pool closure, your dining experience, and the concerns after your meal. We understand how disappointing this must have been, especially during a holiday, and we appreciate you bringing these matters to our attention.We’re grateful for your kind words about our staff and are glad to hear they made a positive impression despite the challenges you encountered. Your feedback is being shared with our leadership and culinary teams so we can review and address these concerns moving forward.Thank you again for your honest feedback. We hope to have the opportunity to welcome you back in the future and provide the exceptional experience we strive to deliver.
5.0分
情侣出游
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Wonderful hotel experience. The newly remodeled hotel was fabulous and all the staff were spectacular. Melody at the Red Piano Bar was so personable and helpful.
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酒店回复: Thank you so much for your wonderful review! We’re delighted to hear you loved the newly remodeled hotel and had such a great experience with our team.A special thank-you for mentioning Melody at the Red Piano Bar—she’ll be thrilled to know she made your visit even more enjoyable.We truly appreciate your kind words and can’t wait to welcome you back for another 10/10 stay!
4.0分
其他
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We had to request hand soap upon arrival and while showering realized there was no conditioner in the bottle provided. There was a black hair attached to one of the hand towels.
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酒店回复: Thank you for taking the time to share your feedback. I’m so sorry to hear about the issues you experienced with your room amenities and the cleanliness of your towel. This is certainly not the standard we strive to uphold, and I sincerely apologize for the inconvenience it caused during your stay. Please know we will be addressing this with our housekeeping team to ensure it does not happen again. We truly appreciate you bringing this to our attention and hope you’ll give us another opportunity to provide the seamless experience you deserve.
5.0分
其他
The bed was SO comfortable. We had a GREAT time at the piano bar!! And we loved the noon checkout time.
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酒店回复: Thank you so much for your wonderful 10/10 review! We’re delighted to hear that you enjoyed a comfortable night’s sleep, had such a great time in the piano bar, and appreciated our noon checkout. We loved having you as our guest and hope to welcome you back for more fun and relaxation soon!
5.0分
家庭亲子
We loved our stay at the hotel. The historical pieces/decor in the hotel made for an even more fun stay.
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酒店回复: Thank you so much for your excellent review and kind words. We’re delighted to hear you loved your stay and enjoyed the historical decor that adds to our hotel’s charm. We truly appreciate your feedback and look forward to welcoming you again soon.
服务态度好，前台人员很费心帮忙找了1221的能看街景的房间，房间非常干净和明亮舒适，在市中心中心位置，在周围花10美元就能24小时停车，走上二分钟，不用停旅馆，停车场不晒，体验一下百年酒店的魅力，有喝酒弹钢琴的酒吧，非常有情调
工作人员非常棒，总是乐于助人，超越预期。Perla Mesta 的餐厅也很棒，我在这里吃了两次。他们菜单上的每道菜都好吃极了。
俄克拉荷马城中心区我们最喜欢的酒店之一。酒店很漂亮，房间总是很干净，员工也很友好，房间住起来非常舒适。
除非是希尔顿会员，否则水不是免费的，这点挺让人失望的。房间里要是有冰箱就更好了。
挺好的
The pool wss not available on Thanksgiving. The restaurant was fair. Became ill after eating Thanksgiving meal. Also there was not complimentary coffee. 2 cups over $10.00. Staff was amazing though.
Wonderful hotel experience. The newly remodeled hotel was fabulous and all the staff were spectacular. Melody at the Red Piano Bar was so personable and helpful.
We had to request hand soap upon arrival and while showering realized there was no conditioner in the bottle provided. There was a black hair attached to one of the hand towels.
The bed was SO comfortable. We had a GREAT time at the piano bar!! And we loved the noon checkout time.
We loved our stay at the hotel. The historical pieces/decor in the hotel made for an even more fun stay.