酒店回复: Austin, I was looking at your stay here and I do not see that we moved you between rooms or that you checked out early. It appears this may be a mix up with another property. Please give me a call at the hotel if you would like to discuss this further.
2.0分
其他
原文
翻译提供方：Google
泳池未清理，没有热水浴缸，尽管被列为一项便利设施
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酒店回复: Thank you for taking the time to share about your recent stay with us, and we are sorry to hear that your experience was less than satisfactory. Our outdoor pool is not yet open for the season hence why it was not clean. Our goal is to provide a reliable and friendly experience that makes every stay better and brighter. Please contact me directly at the email or phone number below if there is anything I can do for you. We hope to welcome you back soon.
1.0分
其他
原文
翻译提供方：Google
前台的服务很差。
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酒店回复: Thanks for staying with us, I apologize for the inconvenience you encountered.
2.0分
商务出差
原文
翻译提供方：Google
位置还不错，但是空调不工作，让人住宿体验很不好。
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酒店回复: We apologize for the inconvenience of the ac, unfortunately we had a power surge, and it turned off our ac to the rooms for a short period of time. Safe travels and hope to see you when your back in OKC.
4.0分
其他
原文
翻译提供方：Google
好的
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酒店回复: Thanks for staying with us at the HGI, see you next time you're in town.
3.0分
情侣出游
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The hotel looked good overall but we were disappointed that the front desk staff was very unfriendly. Also, we stayed three nights and expected our room to be cleaned at least once.
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酒店回复: Thanks for staying with us at the HGI, see you next time you're in OKC. We apologize for the front desk not being friendly, please send more information on this, and the Hilton policy is to clean a room every other day with taking trash, towels, refill amenities and on the fifth day we do a full clean of the room.
4.0分
其他
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Need to work the maintenance a little better
Bathroom sink wasn't draining very well. Second day we were there, maintenance guys came to fix, which they did, but somehow left their tools. Also, our blinds didn't roll up and I let them know at the front, it never did get fixed in the 4 day stay
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酒店回复: Thanks for staying with us at the HGI in OKC.We apologize for the maintenance issues in your room during your stay, we try to get all those fixed before you arrive; however, some items happen while guests are on property.
5.0分
情侣出游
The property was easily accessible from I-40. Well lit parking. The property was well maintained and clean inside and out. Felt very safe during out stay.
酒店回复: Thanks for staying with us, see you next time in OKC.
旁边有吃的很方便，服务态度也很好，还有可以办公的地方
离机场不远，环境卫生都不错
这次入住体验很不愉快，他们给我安排的两个房间都让我感觉痒痒的。最后我干脆没住，开车去了达拉斯。我当时还以为只是我一个人感觉不舒服，而且我累了。结果到了达拉斯，我躺在他们的床垫上，一点痒感都没有，而且穿着和在俄克拉荷马州时一样的衣服。
泳池未清理，没有热水浴缸，尽管被列为一项便利设施
前台的服务很差。
位置还不错，但是空调不工作，让人住宿体验很不好。
好的
The hotel looked good overall but we were disappointed that the front desk staff was very unfriendly. Also, we stayed three nights and expected our room to be cleaned at least once.
Need to work the maintenance a little better
Bathroom sink wasn't draining very well. Second day we were there, maintenance guys came to fix, which they did, but somehow left their tools. Also, our blinds didn't roll up and I let them know at the front, it never did get fixed in the 4 day stay
The property was easily accessible from I-40. Well lit parking. The property was well maintained and clean inside and out. Felt very safe during out stay.