酒店回复: Hello Scott,Thank you for sharing your feedback. We take all guest comments seriously and will ensure that your concerns are noted for future reference. Your experience is important to us, and we appreciate you taking the time to share it. We hope you will consider staying with us again to enjoy the improvements we've made.
4.0分
商务出差
Everything in this he hotel was good. The area seems safe and I don’t worry about my vehicle to much.
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酒店回复: Hello Marvin,Thank you for sharing your positive feedback about the hotel and the surrounding area. We're glad to hear that you felt safe and comfortable during your stay. Your experience is important to us as it helps in maintaining our standards. We hope to have the opportunity to welcome you back in the future for another enjoyable visit. Your insights are always appreciated.
5.0分
其他
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I always underestimate the Baymont but the room always has a full length mirror, plenty of room, the lights all work and most of all, love the staff at this Baymont. Well, I love the overnight clerk and the evening gentleman, the daytime lady, maybe the manager is kinda rude but the housekeepers and everyone else are lovely
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酒店回复: Hello Lauren,Thank you for sharing your experience. We are delighted to hear that you enjoyed the spacious room, the full-length mirror, and the friendliness of our staff. Your feedback about the service is valuable, and we will make sure it is noted. We appreciate your insights and hope to welcome you back in the future for another enjoyable stay.
4.0分
家庭亲子
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Clean room, night staff was lovely. Losing a star only because day staff wasn't very friend and seemed inconvenienced heating up some food (in the microwave) for the breakfast area that was pretty empty at 7am. She watched the kids try to get a few drops of syrup as well and didn't bother filling it up for them.
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酒店回复: Hello Colleen,Thank you for your feedback. We're glad you found your room clean and appreciated our night staff. Your comments about the day staff's service will be shared with management for their awareness. We strive for a positive experience for every guest, and your insights are valuable in helping us achieve that. We hope to welcome you back in the future for an even better stay.
4.0分
其他
THE HOW TUB WAS AMAZING THE SWIMMING POOL THE WATER WAS TOO COLD. OUR ROOM WAS WAS CLEAN AND OUR BED WAS COMFORTABLE
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酒店回复: Hello Thomas,Thank you for sharing your feedback! We're thrilled to hear you enjoyed the hot tub and found your room clean and comfortable. We appreciate your comments regarding the swimming pool temperature and will take them into consideration for future improvements. We hope to welcome you back for another stay!
3.0分
其他
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We usually stay here and though the breakfast isn't great, it's nice to have the hot tub and the rooms are usually pretty clean. This last time we went, the AC didn't work in our first room so we were moved to another room that had roaches... I understand if I find like 1 but it was bad enough that multiple roaches would scatter when I turned the light on in the bathroom in the middle of the night. I've never seen roaches that bad there before but I think we were also right above the pool area this time so maybe that's why? Either way, it is enough for me to be concerned they might hitch a ride on my toiletries and I don't think that's very excusable.
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酒店回复: Hello Samantha,Thank you for sharing your feedback regarding your recent stay. We appreciate your loyalty and are sorry to hear about your experience with the AC and the cleanliness issues in your room. Your concerns have been noted, and we will continue to address these matters with our housekeeping and maintenance teams. We strive to provide a pleasant experience for all our guests, and your input is invaluable in helping us achieve that. Thank you for bringing this to our attention.
4.0分
情侣出游
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Rooms were fairly clean! Sheets did have minor spots that I spotted but nothing too concerning. The one thing that really bothered me was how noisy the air conditioning system was in the room. It definitely made me wake up frequently from the noise. Other than that the room was cozy and bed pretty comfy. My partner fell asleep very quickly saying how comfortable he was. We unfortunately didn’t make it to breakfast but there were a few breakfast and coffee shops nearby.
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酒店回复: Hello Samantha,Thank you for sharing your feedback about your recent stay. We're glad to hear that you found the rooms cozy and comfortable, and that your partner enjoyed the bed. Your comments regarding the air conditioning noise and the sheets will be noted for our ongoing efforts to enhance the guest experience. It's great that you had nearby options for breakfast; we hope you’ll have a chance to return and try them on your next visit.
4.0分
其他
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An OK stay for the price.
The hotel is pretty dated. The towels were stained and ripped. We looked specifically for an indoor pool, but it was cold and only 3.5ft deep. The bathroom door had a giant hole. The shower was very slow to drain. There were lots of food options around. It worked well for an overnight as we drove through.
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酒店回复: Hello Erica,Thank you for sharing your feedback. We appreciate your comments regarding the condition of the hotel, as well as your positive note about the food options nearby. Your insights are valuable to us and will assist in our ongoing efforts to enhance the guest experience. We hope your journey continued smoothly after your stay.
1.0分
其他
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Walked into my room and cockroaches on the bed and in the room. Angie and Justin from front desk are refusing to refund me. We were in the room for 1 minute and walked right out and booked another hotel (La Quinta Wyndham) where facilities were much better. I have reported this incident to the health department and awaiting an on site inspection and word on next steps to get my money back for this. Terrible customer service/relations from Angie
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酒店回复: Hello Joseph,Thank you for your feedback regarding your recent stay. We take such concerns seriously as maintaining a clean environment is important to us. It's unfortunate to hear about your experience, and we appreciate you bringing this to our attention. We encourage guests to contact management directly for specific concerns regarding their stay. Your comments will be useful in ensuring we improve our service moving forward.
3.0分
其他
OK Place in OKC
This hotel is located in a nice part of OKC. The room was spacious but not the cleanest.The bed was comfortable. The breakfast was okay.
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酒店回复: Hello Amy,Thank you for sharing your feedback regarding your recent stay. We're glad to hear you enjoyed the spacious room and the comfortable bed. Your insights regarding cleanliness and breakfast are appreciated and will be shared with our team as we continuously strive to enhance guest experiences. We hope to welcome you back for an improved visit in the future.
不
Everything in this he hotel was good. The area seems safe and I don’t worry about my vehicle to much.
I always underestimate the Baymont but the room always has a full length mirror, plenty of room, the lights all work and most of all, love the staff at this Baymont. Well, I love the overnight clerk and the evening gentleman, the daytime lady, maybe the manager is kinda rude but the housekeepers and everyone else are lovely
Clean room, night staff was lovely. Losing a star only because day staff wasn't very friend and seemed inconvenienced heating up some food (in the microwave) for the breakfast area that was pretty empty at 7am. She watched the kids try to get a few drops of syrup as well and didn't bother filling it up for them.
THE HOW TUB WAS AMAZING THE SWIMMING POOL THE WATER WAS TOO COLD. OUR ROOM WAS WAS CLEAN AND OUR BED WAS COMFORTABLE
We usually stay here and though the breakfast isn't great, it's nice to have the hot tub and the rooms are usually pretty clean. This last time we went, the AC didn't work in our first room so we were moved to another room that had roaches... I understand if I find like 1 but it was bad enough that multiple roaches would scatter when I turned the light on in the bathroom in the middle of the night. I've never seen roaches that bad there before but I think we were also right above the pool area this time so maybe that's why? Either way, it is enough for me to be concerned they might hitch a ride on my toiletries and I don't think that's very excusable.
Rooms were fairly clean! Sheets did have minor spots that I spotted but nothing too concerning. The one thing that really bothered me was how noisy the air conditioning system was in the room. It definitely made me wake up frequently from the noise. Other than that the room was cozy and bed pretty comfy. My partner fell asleep very quickly saying how comfortable he was. We unfortunately didn’t make it to breakfast but there were a few breakfast and coffee shops nearby.
An OK stay for the price.
The hotel is pretty dated. The towels were stained and ripped. We looked specifically for an indoor pool, but it was cold and only 3.5ft deep. The bathroom door had a giant hole. The shower was very slow to drain. There were lots of food options around. It worked well for an overnight as we drove through.
Walked into my room and cockroaches on the bed and in the room. Angie and Justin from front desk are refusing to refund me. We were in the room for 1 minute and walked right out and booked another hotel (La Quinta Wyndham) where facilities were much better. I have reported this incident to the health department and awaiting an on site inspection and word on next steps to get my money back for this. Terrible customer service/relations from Angie
OK Place in OKC
This hotel is located in a nice part of OKC. The room was spacious but not the cleanest.The bed was comfortable. The breakfast was okay.