酒店回复: Dear John, I am sorry to hear that we did not meet your expectations in several areas. My apologies for all the inconveniences. We take our guests' comments very seriously. Our team has noted the issues and is working to improve the problem areas mentioned by you. Despite your disappointment, we hope you will return to stay with us again. You can be assured of our very best attention. Sincerely Hotel Manager.
酒店回复: Dear Amy,Thank you for taking the time to share your feedback. We're glad to hear that you found our staff friendly and your accommodations comfortable overall. However, we sincerely apologize for the unexpected water outage during your check-out morning and for the lack of communication surrounding it. While some utility issues are beyond our control, we absolutely understand how frustrating it is not to be informed in advance. Your comments will be shared with our team so we can improve how we communicate with guests during such disruptions. We appreciate your understanding and hope for another opportunity to provide you with a smoother experience.Sincerely, Hotel Manager
酒店回复: Hola Jose,Gracias por la estadía y los agradables comentarios.Es bueno saber que tuvo una experiencia satisfactoria.Es un privilegio para nosotros tener invitados como usted.Esperamos su próxima visita.Atentamente,Gerente del hotel.
5.0分
其他
原文
翻译提供方：Google
非常好的和友好的工作人员，特别是餐厅的女士，谢谢！
5.0分
其他
The room was very clean and comfortable. Customer service was excellent.
We were in close proximity of where we wanted to go.
We will stay again.
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酒店回复: Dear Ricky,Thanks for the stay. Your positive review is very encouraging for us. Providing great hospitality is our goal and something we take great pride in. We are looking forward to serving you in the future.Sincerely, Hotel Manager
4.0分
其他
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The hotel was clean and comfortable, but basic. Water provided but no morning coffee. We had ability to make coffee in the room. There was no breakfast availability with the booking had to pay separately. But the grill wasn’t working so over half the menu was not available. Felt safe in the area of town and many other locations for food available. Check-in was easy and staff was very friendly.
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酒店回复: Dear Carleen,Thank you for sharing your feedback. We’re glad to hear you found the hotel clean, comfortable, and in a safe area, and that our staff made check-in easy and welcoming. We apologize for the limited breakfast options due to the grill being out of service and for any inconvenience caused by the separate breakfast charge. We appreciate your comments and will use them to improve both our amenities and guest experience for future stays.Sincerely, Hotel Manager
很好
没有行李车。工作人员说整个酒店只有一辆行李车，而且有客人把它带进了房间，所以他们没法取回。走廊里弥漫着香烟味——有人在走廊里抽烟。房间里有轻微的异味。工作人员非常友好，尽力提供帮助，但酒店需要升级，需要配备行李车，并严格执行禁烟规定。
入住时工作人员很友好。住宿条件一直很好，直到退房当天早上才发现停水。没有提前通知。我们不得不打电话给前台，前台说整个酒店6-8个小时都没有水。我不得不要瓶装水来刷牙。
房间里的味道让我很不舒服，于是要求前台换了房间。虽然味道稍微淡了一些，但墙上还是有很多蚂蚁，床下也有蜘蛛网，让我很不舒服，难以入睡。
太糟糕了，脏兮兮的。前台一位女服务员的服务态度很差，态度很差。她很粗鲁。她留着长指甲，不爱笑，看起来就像刚过完一天的假期。
柜台的夜班经理非常粗鲁，不专业。她不肯告诉我她的名字，因为我告诉她我要投诉。
地理位置优越，靠近商店和餐馆
非常好的和友好的工作人员，特别是餐厅的女士，谢谢！
The room was very clean and comfortable. Customer service was excellent.
We were in close proximity of where we wanted to go.
We will stay again.
The hotel was clean and comfortable, but basic. Water provided but no morning coffee. We had ability to make coffee in the room. There was no breakfast availability with the booking had to pay separately. But the grill wasn’t working so over half the menu was not available. Felt safe in the area of town and many other locations for food available. Check-in was easy and staff was very friendly.