酒店回复: Tak for din tilbagemelding og for at dele din oplevelse med os. Vi sætter stor pris på dine venlige ord om vores personale i receptionen og ved Starbucks caféen. Det betyder meget for os, og vi vil dele din feedback med hele teamet.Tak fordi du valgte at bo hos os på Marriott Tulsa Hotel Southern Hills. Vi håber at byde dig velkommen igen snart.
酒店回复: I'm really sorry to hear about your experience. It’s frustrating when expectations aren’t met, especially after booking through a trusted platform like *******. We understand how important it is to get the room you need, and it's disappointing that we couldn’t accommodate you properly. We appreciate your feedback, and we'll make sure it’s shared with the team to prevent situations like this in the future. Thank you for sharing your thoughts, and we hope you’ll give us another chance to provide a better experience.
5.0分
其他
原文
翻译提供方：Google
美好的
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酒店回复: Thank you for giving us feedback about your recent stay with us. Your rankings in our survey show us where we are successful and where we can improve.We take information such as this very seriously. If there is anything else you can think of that would be helpful, please don't hesitate to reach out to me.Thank you again for staying with us here at the Marriott Southern Hills Hotel.
5.0分
商务出差
原文
翻译提供方：Google
它很安全，我也感到很安全。
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酒店回复: Hi Shinya,Thank you for feedback and kind stay with us. We appreciate you and your business. See you soon again !
5.0分
其他
The staff was incredible, the amenities were amazing, and the property itself is just really clean and beautiful.
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酒店回复: Thank you for sharing such amazing feedback! We look forward to making your next stay just as wonderful.
1.0分
其他
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The room was nearly 80* when we arrived and stayed that way. We called the front desk, they sent maintenance and it was fixed but we had all sweat so much we needed to reshower, we were exhausted and tired. The room had popped corn on the floor and other debris. I did show the lady at the front desk the pictures. Never again.
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酒店回复: Thank you for giving us feedback about your recent stay with us. Your rankings in our survey show us where we are successful and where we can improve.We take information such as this very seriously. If there is anything else you can think of that would be helpful, please don't hesitate to reach out to me.Thank you again for staying with us here at the Marriott Southern Hills Hotel.
5.0分
其他
Our stay was short but the hotel was very clean and comfortable. Would definitely stay there again. Love the Starbucks in the lobby!
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酒店回复: On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Marriott Southern Hills Hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders but exceeding the expectations of our valued guests.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Marriott Southern Hills and we hope you choose to create more memories here whenever your travels bring you back to Tulsa.
4.0分
其他
The room is nice and area is nice too.
only the AC when it run it little smells .
No breakfast 🤔
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酒店回复: Thank you for giving us feedback about your recent stay with us. Your rankings in our survey show us where we are successful and where we can improve.We take information such as this very seriously. If there is anything else you can think of that would be helpful, please don't hesitate to reach out to me.Thank you again for staying with us here at the Marriott Southern Hills Hotel.
非常棒的酒店，入住期间没有任何问题。
非常干净的酒店。服务很棒。环境非常专业。靠近购物餐厅和******。食物很棒。食物送到房间时还是热的。煎鸡蛋煎得太熟了。房间布置得很好。淋浴水总是很热，空调很冷。绝对是我在塔尔萨的首选酒店。
房间宽敞舒适，配有淋浴房，毛巾、浴巾等用品都很齐全。
前台的菲利斯（Phillis）服务周到，值得高度赞扬。由于房间外空调噪音太大，我们不得不换房。
总的来说，前台和星巴克咖啡厅的员工都非常友好热情，乐于助人。
我们到的时候，他们没有我们的房间。我们需要两张大床。他们把房间给了别人。他们说如果你通过*******预订，只能保证有房间。根本不是你想要的那种。他们给了我们一张特大床和一张折叠沙发。床和沙发都很不舒服。我们再也不会住那里了，或者说，我们不会通过*******预订，因为这种类型的房间根本无法保证。如果我能在他们的网站上给他们评分，我会打00分。但他们不让我打，因为我已经通过你们预订了。
美好的
它很安全，我也感到很安全。
The staff was incredible, the amenities were amazing, and the property itself is just really clean and beautiful.
The room was nearly 80* when we arrived and stayed that way. We called the front desk, they sent maintenance and it was fixed but we had all sweat so much we needed to reshower, we were exhausted and tired. The room had popped corn on the floor and other debris. I did show the lady at the front desk the pictures. Never again.
Our stay was short but the hotel was very clean and comfortable. Would definitely stay there again. Love the Starbucks in the lobby!
The room is nice and area is nice too.
only the AC when it run it little smells .
No breakfast 🤔