This is a tired, dated property badly in need of refurbishment. Scuffed paint, cracks, old carpet in room - some newer in hallways. Hair in shower drain. Thankful this was only an overnight stay. As a Hilton Honors member I wasn’t impressed.
展开
酒店回复: We do appreciate your feedback. At the moment we are getting started on a complete remodel. We hope you give us another try.
2.0分
其他
展开
Hotel was less than average at best. The front desk staff seemed bored and uninterested, and the room and common area were not what we expected from a Hilton.
It was convenient to the airport, but not great.
展开
酒店回复: We are sorry our hotel didn't meet your expectations. We will address this with front desk team. We do appreciate your feedback. At the moment we are getting started on a complete remodel. We hope you give us another try.
5.0分
其他
Room was clean, the staff that we dealt with when we stayed were top of the line, will definitely stay again if I fly out of Tulsa again
展开
酒店回复: Thank you for taking the time to leave us such a great review. We look forward to seeing you again!!
4.0分
其他
Having a shuttle is great and to be able to park your car in their parking lot while traveling is a big plus
展开
酒店回复: Thank you for sharing your review. We appreciate you taking the time to do that. We are happy to hear that you enjoyed your stay with us.
2.0分
商务出差
展开
The Hilton Garden Inn Promise to "make it right. Guaranteed." is less a guarantee and more a philosophical concept—something to be pondered, but never actually experienced.
My adventure began with a phantom hot tub, prominently featured in online photos but which staff claimed, with a straight face, never existed. Note to management: your photographer has a spectacular imagination.
In the room, the bed had the structural integrity of a half-cooked lasagna, folding me nightly into a human taco. A staffer cheerfully admitted all mattresses were "pretty old." The décor was crime scene chic, complete with cracked tiles and a gouged bathroom door.
Staff interactions were a lottery. Getting a simple trash bag required finding the one employee who hadn't given up hope. At breakfast, my humble request for fries was met by a cook loudly proclaiming, "NO, I'm cooking BREAKFAST right now." Apparently, the potato has a strict morning schedule.
Individually, these are quirks. Combined, they create a truly memorable stay. I'll be permanently returning to the Home2 Suites across the street. I’d rather have fewer promises and a flat bed than a "guarantee" that's a bigger joke than the state of their mattresses.
展开
酒店回复: I truly appreciate your feedback. I am so very sorry you didn't enjoy your stay. We are starting a complete remodel, but that didn't make YOUR stay great. We do hope you give us another try when renovations are complete.
位置好，服务好，环境好
离机场非常近，走路最多10分钟。早餐选择太少了，房间里听不到飞机噪音，但是空调噪音比中国的空调吵很多。
机场周边的酒店，配置都差不多，一般吧
离机场挺近，挺方便的。
设施老旧
服务不好
Dated and tired property.
This is a tired, dated property badly in need of refurbishment. Scuffed paint, cracks, old carpet in room - some newer in hallways. Hair in shower drain. Thankful this was only an overnight stay. As a Hilton Honors member I wasn’t impressed.
Hotel was less than average at best. The front desk staff seemed bored and uninterested, and the room and common area were not what we expected from a Hilton.
It was convenient to the airport, but not great.
Room was clean, the staff that we dealt with when we stayed were top of the line, will definitely stay again if I fly out of Tulsa again
Having a shuttle is great and to be able to park your car in their parking lot while traveling is a big plus
The Hilton Garden Inn Promise to "make it right. Guaranteed." is less a guarantee and more a philosophical concept—something to be pondered, but never actually experienced.
My adventure began with a phantom hot tub, prominently featured in online photos but which staff claimed, with a straight face, never existed. Note to management: your photographer has a spectacular imagination.
In the room, the bed had the structural integrity of a half-cooked lasagna, folding me nightly into a human taco. A staffer cheerfully admitted all mattresses were "pretty old." The décor was crime scene chic, complete with cracked tiles and a gouged bathroom door.
Staff interactions were a lottery. Getting a simple trash bag required finding the one employee who hadn't given up hope. At breakfast, my humble request for fries was met by a cook loudly proclaiming, "NO, I'm cooking BREAKFAST right now." Apparently, the potato has a strict morning schedule.
Individually, these are quirks. Combined, they create a truly memorable stay. I'll be permanently returning to the Home2 Suites across the street. I’d rather have fewer promises and a flat bed than a "guarantee" that's a bigger joke than the state of their mattresses.