The staff were super friendly and super welcoming we never not safe. Beautiful room and and they facility was great, breakfast was included and nice.
5.0分
家庭亲子
Staff was very friendly and helpful. The room was nicely set up and well stocked. The breakfast and the evening reception were great. It was easy to get to.
5.0分
家庭亲子
展开
Great if you need a kitchen. Real cups & plates & silverware & a frig & freezer & cooktop & microwave. All you would need! Plus nice buffet breakfast! Vicky is wonderful!
4.0分
其他
Very comfortable bed. Door to toilet/shower too wide; not enough room for it and the bath mat. Heard several fans all night-HVAC?
2.0分
家庭亲子
展开
Our room was beautiful; however, it was next to the elevator...noisy door everytime opening and closing.
The condenser outside bedroom window was very loud/noisy when automatically turning on.
Bathroom fan was so loud and noisy...difficult to use bathroom during night when other person sleeping.
5.0分
商务出差
Fruendly staff, amazing breakfast, clean qnd quiet, rooms are huge and very nice. Loved the separate bedroom.
5.0分
其他
展开
Great hotel for a large family
Excellent stay. Well kept grounds and building. It was wonderful having a 2 bedroom site with two bathrooms. Would most definitely start here again
4.0分
家庭亲子
展开
We had a decent stay and the size of the room was more than adequate, however, it is obvious the building is older and the renovation is older. There is a lot of wear on materials and our bathroom had what looked like pink mold in the wallpaper… but we were assured after an inspection that it was “red hair dye” that had seeped into the wall. Either way, that should be rectified when you’re paying these kinds of prices to stay in a hotel. The breakfast was mediocre, especially the eggs… which tasted like they were powdered as opposed to cooked fresh. I don’t have a problem spending money to stay at nice hotels, but I expect to get what I pay for and I don’t feel that was the case here. Hopefully the management works to improve this facility thanks in part to this feedback.
展开
酒店回复: Thank you for your review. Be assured your comments have been addressed. We do not serve powered eggs so we will be sure to check with our supplier to ensure we always receive the approved fresh products.
3.0分
家庭亲子
Good breakfast. Squeaky bathroom door. Slippery shower/ tub. No bar for handicapped in shower/tub.
展开
酒店回复: Thank you for your review. Your reservation was not for a handicap room? Be assured our handicap rooms are equipped with the appropriate accommodations.
1.0分
其他
展开
NOT a good experience
Electricity was out one AM - staff didn't seem to care or try to make it up to guests. They were scrambling but not trying to help appease people. Room service is only every other day but said we could ask. I asked for additional service 2 times and one of the times I asked them to just come up and get dirty towels and garbage while we were gone all day. I tidied it up & just needed stuff picked up for space. Service never came - I got back around dinner time & called to report. Staff could not be bothered & didn't seem to care at all! They were like "Sorry. They have now left. You can bring it down with cart. I can't leave the desk. "
Room wasn't that clean in general & kind of stuffy. It was NOT a good deal for the money & nothing was near for amenities. Electricity was out 4-5 hours. I was told I couldn't use work out room despite saying I didn't need the equipment. Also, there is no pool despite when you look up hotel on google, there is a pic that makes it appear there is one. We asked about that & mentioned the picture. Staff didn't seem to care one iota about that either - told us to "call around fitness centers that were near" without providing us a list. We did call but cost was $58 PER PERSON for it. Horrible, horrible experience. I asked about any running trails near & was told "No idea. I don't run." I was able to find a loop that I could do. I have stayed at the same Homewood Suites in Hot Springs & had a wonderful exp - THIS WAS A NIGHTMARE.
展开
酒店回复: Thank you for your feedback. We apologize for the power transformer that caused the major outage for about 3hrs during your stay. Safety for all of our guests was our number 1 priority. We w ill be sure to include your experience and feedback with future trainings.
The staff were super friendly and super welcoming we never not safe. Beautiful room and and they facility was great, breakfast was included and nice.
Staff was very friendly and helpful. The room was nicely set up and well stocked. The breakfast and the evening reception were great. It was easy to get to.
Great if you need a kitchen. Real cups & plates & silverware & a frig & freezer & cooktop & microwave. All you would need! Plus nice buffet breakfast! Vicky is wonderful!
Very comfortable bed. Door to toilet/shower too wide; not enough room for it and the bath mat. Heard several fans all night-HVAC?
Our room was beautiful; however, it was next to the elevator...noisy door everytime opening and closing.
The condenser outside bedroom window was very loud/noisy when automatically turning on.
Bathroom fan was so loud and noisy...difficult to use bathroom during night when other person sleeping.
Fruendly staff, amazing breakfast, clean qnd quiet, rooms are huge and very nice. Loved the separate bedroom.
Great hotel for a large family
Excellent stay. Well kept grounds and building. It was wonderful having a 2 bedroom site with two bathrooms. Would most definitely start here again
We had a decent stay and the size of the room was more than adequate, however, it is obvious the building is older and the renovation is older. There is a lot of wear on materials and our bathroom had what looked like pink mold in the wallpaper… but we were assured after an inspection that it was “red hair dye” that had seeped into the wall. Either way, that should be rectified when you’re paying these kinds of prices to stay in a hotel. The breakfast was mediocre, especially the eggs… which tasted like they were powdered as opposed to cooked fresh. I don’t have a problem spending money to stay at nice hotels, but I expect to get what I pay for and I don’t feel that was the case here. Hopefully the management works to improve this facility thanks in part to this feedback.
Good breakfast. Squeaky bathroom door. Slippery shower/ tub. No bar for handicapped in shower/tub.
NOT a good experience
Electricity was out one AM - staff didn't seem to care or try to make it up to guests. They were scrambling but not trying to help appease people. Room service is only every other day but said we could ask. I asked for additional service 2 times and one of the times I asked them to just come up and get dirty towels and garbage while we were gone all day. I tidied it up & just needed stuff picked up for space. Service never came - I got back around dinner time & called to report. Staff could not be bothered & didn't seem to care at all! They were like "Sorry. They have now left. You can bring it down with cart. I can't leave the desk. "
Room wasn't that clean in general & kind of stuffy. It was NOT a good deal for the money & nothing was near for amenities. Electricity was out 4-5 hours. I was told I couldn't use work out room despite saying I didn't need the equipment. Also, there is no pool despite when you look up hotel on google, there is a pic that makes it appear there is one. We asked about that & mentioned the picture. Staff didn't seem to care one iota about that either - told us to "call around fitness centers that were near" without providing us a list. We did call but cost was $58 PER PERSON for it. Horrible, horrible experience. I asked about any running trails near & was told "No idea. I don't run." I was able to find a loop that I could do. I have stayed at the same Homewood Suites in Hot Springs & had a wonderful exp - THIS WAS A NIGHTMARE.