酒店回复: Hello, first and foremost please allow me to apologise for your less than satisfactory experience. Please know that we consider this outside of what we expect for anyone staying with us, and will use your feedback as lesson to teach ourselves the very best practices. We would love to have the chance to improve upon your experience in the future.

酒店回复: Thank you for taking the time to share your experience. It sounds like we missed the mark in a few different areas, and I would love the chance to speak with you more about how we can grow. Your input is essential to our growth and so I appreciate your notes. I hope we can still welcome you back to the property in the future to meet your expectations.

酒店回复: Thank you so much for your kind review! We do apologise for the inconvenience in regards to our phone bank system, but we were happy to be able to resolve that issue for you and provide the service that we expect of ourselves. We look forward to being at your service again!

酒店回复: Thank you so much for your kind words and thoughtful feedback! We are overjoyed to have been able to provide you with such a wonderful experience! We look forward to seeing you again!

酒店回复: Hello Marthe, we appreciate you taking the time out of your day to leave us a review. As to your specific issues I do apologise, but this was never brought to my attention. We have guests forget things all the time and we have a very robust system of cataloguing everything and getting that information back to our guests so that they can have their forgotten items returned as quickly as possible. If the item in question was till in the room I'm sure it would have been found and returned to you, this is a very regular occurrence for every hotel, and our hotel staff are held to the highest possible standard. In the future I would recommend reaching out to us directly in a scenario where you believe something is lost or otherwise not able to be found. We strive to provide only the very best in guest experiences, and could have perhaps provided you with more information as to our process. Time frame is very much important in such matters as the sooner we know something has been forgotten the sooner we can confirm if it is still on premises. Again, I do apologise for us not being able to find your lost item.