酒店回复: Dear Guest,Thank you for your kind review. We are glad to hear that our hotel provided a comfortable and convenient place to rest after your long journey and late arrival. Your feedback reassures us that our location and services meet the needs of travelers.We look forward to welcoming you again in the future.Sincerely,Hotel Manager
酒店回复: Dear Guest,Thank you for sharing your feedback. We sincerely apologize that your stay did not meet expectations and for the issues you experienced with cleanliness, towels, and overall conditions. Your comments will be reviewed carefully to address these concerns and improve guest experience. We regret the inconvenience caused during your stay.Sincerely,Hotel Manager
1.0分
商务出差
原文
翻译提供方：Google
房间里没有毛巾，办公桌也没有清洁。房间里弥漫着食物味。工作人员试图在退房前10:30进入房间
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酒店回复: Dear Guest,We sincerely apologize for the issues you experienced during your stay. Cleanliness and guest comfort are our top priorities, and we regret that we fell short. Your feedback will help us address these concerns and improve our service for future guests.Sincerely,Hotel Manager
5.0分
家庭亲子
原文
翻译提供方：Google
我们睡得很好。房间漂亮宽敞，浴室也很整洁。
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酒店回复: Dear Guest,Thank you for your wonderful feedback. We are delighted to hear that you had a restful sleep, enjoyed the spaciousness of your room, and found the bathroom to be very clean and well-maintained.We look forward to welcoming you back on your next visit.Sincerely,Hotel Manager
4.0分
其他
Everything was great minus the elevator being extremely slow and parking close to the entrance is minimal.
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酒店回复: Dear Guest,Thank you for your kind feedback. We are glad you enjoyed your stay and appreciate your notes regarding the elevator speed and limited parking near the entrance. Your input helps us improve guest convenience and comfort, and we hope to welcome you back for an even better experience.Sincerely, Hotel Manager
2.0分
其他
The room smelled like cigarette smoke. 4 people staying and only provided 2 sets of towels, no housekeeping.
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酒店回复: Dear Guest,Thank you for sharing your feedback. We sincerely apologize for the cigarette smoke odor in your room, the insufficient towels, and the lack of housekeeping service. This is not the experience we aim to provide. Your concerns have been shared with our housekeeping and management teams for immediate review and corrective action.Sincerely,Hotel Manager
2.0分
情侣出游
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We arrived in our room later in the evening to find the toilet seat was almost completely disconnected from the toilet, the toilet paper holder falling off cabinet, mildew in several areas in shower and to top it off, someone has poured a clear chemical gel on the dish shelf and placed drinking glasses rim down in the gel. This was not notice until taking a drink from the glass. All of these issues should have been identified and corrected by housekeeping. Clearly a mismanaged property.
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酒店回复: Dear Guest,Thank you for sharing your feedback. We sincerely apologize for the unacceptable conditions you encountered in your room, including the toilet seat, toilet paper holder, shower mildew, and the unsafe glassware. This is not reflective of our standards. Your concerns have been escalated to management and housekeeping for immediate corrective action and review of our quality control processes.Sincerely,Hotel Manager
离机场近，驾车5分钟可达
房间有厨房，设施很全
入住不用押金，退房快捷
这家酒店地理位置便利，离机场大约10分钟路程，附近餐饮和商店一应俱全，非常适合短途旅行。考虑到价格和房间，我觉得性价比很高，尤其是在周边地区。我住的是一卧室特大床套房，房间布置得像一间舒适的一居室公寓，有小厨房、餐吧、客厅区域，浴室在卧室外面，卧室里有特大号床。房间很干净，布置也和图片上一样，唯一的缺点是电梯坏了，我们不得不把行李扛上三层楼，而且房间里的电话也不工作，也没有服务员帮你送额外的毛巾或床单，你得自己去前台拿。员工都很友善，入住和退房都非常顺利，下次还会再来。
霉味
我们一打开房门，就闻到一股浓重的霉味，床上用品也潮湿。我被告知这是唯一空房。我们是临时预订的，开了6个小时的车，实在太累了，没法换其他酒店，所以我们就一直待在房间里，开着空调。小厨房虽然东西不多，但也凑合用了。浴室还不错。
这真是个不错的选择。我们已经旅行了24个小时，需要好好睡一觉。航班延误了，我们半夜才到里士满，可不想在黑暗中开车一个小时回家。
糟糕透了！！！再也不住这里了。不太干净！乱七八糟！没有毛巾！外面垃圾都堆满了。住宿体验太差，再也不住了！
房间里没有毛巾，办公桌也没有清洁。房间里弥漫着食物味。工作人员试图在退房前10:30进入房间
我们睡得很好。房间漂亮宽敞，浴室也很整洁。
Everything was great minus the elevator being extremely slow and parking close to the entrance is minimal.
The room smelled like cigarette smoke. 4 people staying and only provided 2 sets of towels, no housekeeping.
We arrived in our room later in the evening to find the toilet seat was almost completely disconnected from the toilet, the toilet paper holder falling off cabinet, mildew in several areas in shower and to top it off, someone has poured a clear chemical gel on the dish shelf and placed drinking glasses rim down in the gel. This was not notice until taking a drink from the glass. All of these issues should have been identified and corrected by housekeeping. Clearly a mismanaged property.