酒店回复: Thank you so much for your kind words about our cleanliness, friendly staff, and convenient parking! We're glad to hear you enjoyed most aspects of your stay. We sincerely apologize for the towel shortage at the hot tub, and we understand how frustrating that must have been, especially with kids. We’ll address this issue with our team to ensure we’re better prepared in the future. We truly appreciate your feedback and hope to have the chance to welcome you and your family back soon!

酒店回复: Thank you for taking the time to share your feedback. We’re glad you enjoyed your stay overall, but we apologize for the issues you encountered with housekeeping and the noise in your room. We will definitely address these concerns with our team to ensure they’re resolved for future guests. We truly appreciate your input and hope to have the opportunity to welcome you back soon for a more seamless experience.

酒店回复: Thank you for taking the time to review and for your understanding regarding our location as we are just off the I5 corridor. We hope to welcome you back in the future!

酒店回复: Thank you for your feedback and for mentioning the great location! We’re glad you had a good overall stay. We apologize for the inconvenience with the room temperature. We understand how important it is to be comfortable, and we will take your suggestion into consideration to improve the experience for future guests. We appreciate you sharing your thoughts and hope to welcome you back soon for an even better stay!

酒店回复: Thank you for your feedback. We're so glad to hear that you found our staff to be friendly, that truly means a lot to us!We also appreciate you bringing the other issues to our attention. We sincerely apologize for the discomfort caused by the hallway temperature and any concerns about cleanliness in Room 156. We take matters like this very seriously, and our maintenance and housekeeping teams have been informed to investigate and address both the temperature control and the condition of the shower floor immediately.Your input helps us improve, and we hope to have the opportunity to provide you with a more comfortable stay in the future. Please don’t hesitate to reach out directly if there’s anything else you’d like to share.

酒店回复: Thank you for your review. We are sorry to hear you had a frustrating experience at our hotel. Our hope is that all of our guests have a comfortable and pleasant experience and we are sorry to hear this wasn't the case. Feedback such as yours helps us to improve our hotel, service, and overall guest experience. We will share this feedback with our team to use it as a teaching moment. It is our hope you give us another chance to better serve you in the future. Thank you again and take care.

酒店回复: Thank you for taking the time to review your recent stay with us. We are sorry to see that things could have been better during your time with us. All feedback is appreciated, as it provides us with insight into how we can improve our overall guest satisfaction. Thank you again for your review, and we hope you have a wonderful day.

酒店回复: We are delighted you enjoyed your stay! We Truley appreciate your business and hope to welcome you back soon. Thank you for choosing the Eugene/Springfield Courtyard by Marriott.