There is a very large incidental charge they call it 250 that is taken when you check in and returned in 5-10 days depending on your bank. Which I was not aware of prior to booing. Would not have ever booked if I knew. Not necessary especially for this hotel. Nothing fancy at all. And the key cards didn’t work at the building to get in and that was frustrating.
展开
酒店回复: Thank you for sharing your feedback. I’m sorry to hear that the incidental hold and access issues affected your stay. We understand how frustrating that can be.Our incidental authorization is a standard hotel policy and is noted during the booking process, but I apologize if this was not clearly communicated to you beforehand. Your comments are helpful and will be reviewed with our team to ensure we are providing clear information at check-in. Regarding the building access, we are excited to report that we recently upgraded our key system, and it has significantly improved reliability for our guests.
3.0分
家庭亲子
The keys were a big problem. The outer door key had to be opened by your staff EVERY time.
展开
酒店回复: Thank you for your review of your recent stay. I am pleased to let you know that the hotel has recently upgraded it's key system. The functionality and reliability has improved greatly. We can't wait for you to see it the next time you stay with us.
2.0分
其他
展开
The public areas were dirty and smelly. Worst of all was that the electronic key card access did not work on any doors! We couldn't get into the building where our room was, and then once we got in there (front desk person let us in) we couldn't get into our room (front desk person let us in)! This happened every time we left the hotel. And it wasn't just us, other people we saw were having the same problems. Very frustrating (even the front desk person, who was very nice, said she is covering for someone else and will never do work at that property again). Stay somewhere else!
展开
酒店回复: Thank you for your review of our hotel. I apologize we didn't meet your or our standards. The good news is the hotel now has a completely new key system so the next time you are in the are i hope you can give us another try. That system will work much better. Thank you again for your feedback.
1.0分
其他
展开
Gross
I didn’t expect it to be perfect based on other customer reviews and price, but the carpet in our suite was covered in grease stains, the bottom of the bathtub was grey with old dirt, and — this was the kicker — I opened a closet to look for sheets to put on the pullout couch and inside the closet was a heap of soiled linens, hair-covered towels, and stained pillows from a previous guest. I went to tell the (genuinely) nice woman at the front desk about it and she asked if I would be able to put the linens in the hall for housekeeping to pick up. I guess they don’t come into guests’ rooms. I did that, pretty much gagging the whole time. Also, I kept my shoes on the entire time I was in the suite to avoid touching the foul carpet. The toilet and bed were both clean, thankfully, but I couldn’t get home to shower in a clean bathroom fast enough. I’ll never stay there again.
2.0分
家庭亲子
展开
Would not stay here again. The place is run down. The person at the front desk was nice but overwhelmed with customers, keys not working, etc. Our suite for 3 people had nothing for a third person. No sheets or pillows for the sofa bed, towels, etc. When I called the front desk, the head of housekeeping came and complained about the woman at the front desk then said that I was supposed to request the sheets, pillows, etc. and seemed irritated. There were lipstick marks on the glasses in the kitchenette. Yuk
展开
酒店回复: Thank you for your candid feedback. We have passed your experience onto the proper departments so we can improve moving forward.
5.0分
其他
展开
Wonderful place to stay for Musikfest
Great place, our second time staying there. Quiet, comfy, affordable, helpful staff, and close to terrific dining options. We’ll be back next year for Musikfest.
3.0分
家庭亲子
Furniture was dated, keys stopped working and room didn’t have bedding for sofa bed. Front desk was responsive when we told them our TV was not working.
3.0分
朋友出游
展开
It was “fine.” No real problems. The room keys never worked to get into the building I had to keep going back to front desk. “Breakfast” was super limited. They had no more coffee cups during both of my days there, so the boy working the breakfast said to use the plastic cups? What a horrible idea. The same boy said he wouldnt make more coffee because he would have to make an entire pot. He seemed real annoyed to have to do his job when people asked for things because nothing was stocked. The room had a lot of stains on the carpet, but did appear to be clean. I had a bunch of dirty clothes under my bed from a previous guest. The air conditioner was great. The pool looked super clean. Hotel was pet friendly, but it was still very clean. I would stay here again for a short stay, but just expect minimums.
浴缸水龙头漏水，卫生纸架几乎要从墙上掉下来了，地毯有一块没吸尘。员工服务很好。不过周围有很多闲杂人等，但我不能说是酒店的错。到处都是垃圾。房间需要翻新和更换一些东西，有很多之前漏水的痕迹。但总的来说，套房的价格很划算，房间也不脏，只是可以做一次深度清洁和一些小修补。考虑到预算，我也不会因此而睡不着觉。
我喜欢一切
There is a very large incidental charge they call it 250 that is taken when you check in and returned in 5-10 days depending on your bank. Which I was not aware of prior to booing. Would not have ever booked if I knew. Not necessary especially for this hotel. Nothing fancy at all. And the key cards didn’t work at the building to get in and that was frustrating.
The keys were a big problem. The outer door key had to be opened by your staff EVERY time.
The public areas were dirty and smelly. Worst of all was that the electronic key card access did not work on any doors! We couldn't get into the building where our room was, and then once we got in there (front desk person let us in) we couldn't get into our room (front desk person let us in)! This happened every time we left the hotel. And it wasn't just us, other people we saw were having the same problems. Very frustrating (even the front desk person, who was very nice, said she is covering for someone else and will never do work at that property again). Stay somewhere else!
Gross
I didn’t expect it to be perfect based on other customer reviews and price, but the carpet in our suite was covered in grease stains, the bottom of the bathtub was grey with old dirt, and — this was the kicker — I opened a closet to look for sheets to put on the pullout couch and inside the closet was a heap of soiled linens, hair-covered towels, and stained pillows from a previous guest. I went to tell the (genuinely) nice woman at the front desk about it and she asked if I would be able to put the linens in the hall for housekeeping to pick up. I guess they don’t come into guests’ rooms. I did that, pretty much gagging the whole time. Also, I kept my shoes on the entire time I was in the suite to avoid touching the foul carpet. The toilet and bed were both clean, thankfully, but I couldn’t get home to shower in a clean bathroom fast enough. I’ll never stay there again.
Would not stay here again. The place is run down. The person at the front desk was nice but overwhelmed with customers, keys not working, etc. Our suite for 3 people had nothing for a third person. No sheets or pillows for the sofa bed, towels, etc. When I called the front desk, the head of housekeeping came and complained about the woman at the front desk then said that I was supposed to request the sheets, pillows, etc. and seemed irritated. There were lipstick marks on the glasses in the kitchenette. Yuk
Wonderful place to stay for Musikfest
Great place, our second time staying there. Quiet, comfy, affordable, helpful staff, and close to terrific dining options. We’ll be back next year for Musikfest.
Furniture was dated, keys stopped working and room didn’t have bedding for sofa bed. Front desk was responsive when we told them our TV was not working.
It was “fine.” No real problems. The room keys never worked to get into the building I had to keep going back to front desk. “Breakfast” was super limited. They had no more coffee cups during both of my days there, so the boy working the breakfast said to use the plastic cups? What a horrible idea. The same boy said he wouldnt make more coffee because he would have to make an entire pot. He seemed real annoyed to have to do his job when people asked for things because nothing was stocked. The room had a lot of stains on the carpet, but did appear to be clean. I had a bunch of dirty clothes under my bed from a previous guest. The air conditioner was great. The pool looked super clean. Hotel was pet friendly, but it was still very clean. I would stay here again for a short stay, but just expect minimums.