paid a little more than we normally would, thinking we'd get a better hotel. not the case, the room was small and designed poorly. the pool is tiny, and the breakfast was nothing special.
展开
酒店回复: Dear Mark,Thank you for sharing your feedback. We're truly sorry to hear that your experience didn’t meet expectations. We understand how disappointing it can be to invest more in hopes of a better stay, only to feel let down. Your comments about the room layout, pool size, and breakfast offerings are important to us, and we’ll be reviewing them closely with our team to identify areas for improvement. We’re committed to providing a comfortable and enjoyable experience for all our guests, and your input helps us move closer to that goal. We hope you’ll consider giving us another chance in the future. Safe travels & take care!
4.0分
商务出差
展开
Overall it was a good stay. Check out is supposed to be at noon but a woman started pounding on my door at 9:30 am to clean my room and asked me how much longer I’d be😳
展开
酒店回复: Dear Tamera,Thank you for sharing your experience with us. We're glad to hear your overall stay was good, but we're truly sorry about the early knock on your door — that’s not the kind of experience we want our guests to have. We appreciate you bringing this to our attention and will follow up with our housekeeping team to ensure check-out times are respected moving forward.Your feedback helps us improve, and we hope to have the opportunity to welcome you back for an even better stay.
5.0分
其他
展开
The front desk employee was so polite and friendly, a great asset to the hotel.
The room was clean just a little worn.
Maybe clean the walls in the bathroom a little better but all and all a pleasant experience.
展开
酒店回复: Dear Janice,Thank you so much for your kind words and thoughtful feedback! We're thrilled to hear that our front desk team made a great impression — we agree, they’re a true asset to our hotel. We're also glad you found your room clean and had a pleasant overall experience.We appreciate your note about the bathroom walls and will be sure to share this with our housekeeping team to ensure even more attention to detail moving forward. Your feedback helps us improve, and we’re grateful you took the time to share it.We hope to welcome you back again soon!
4.0分
其他
Not enough for the highest price around
Thought compared to the lower priced places near by this on the room and gym were a definitely let down
展开
酒店回复: Dear Clay,We’re sorry to hear that the room and fitness center didn’t meet your expectations, and that the overall value of your stay felt disappointing. We truly appreciate your comments and will use them to help improve the guest experience. Should your travels bring you back to the Carlisle area, we hope to have another opportunity to serve you and provide you with a more comfortable and satisfying stay.
1.0分
情侣出游
My stay in room 420 at Fairfield was terrible because the mattress was so bad! I’m so worn out after staying at your hotel because I barely slept at all.
展开
酒店回复: Dear Nina, Thank you for choosing to stay with us at Fairfield by Marriott Carlisle and for taking the time to share your feedback. I'm truly sorry to hear that the mattress in your guestroom did not meet your expectations. We understand how essential a good night's rest is, and we know that quality bedding plays a major role in that experience. Please rest assured that your concern is taken seriously. We prioritize the regular replacement and proper care of our mattresses, and we will be following up to ensure the mattress in this guestroom is in proper condition. Your feedback helps us maintain the high standards we strive for, and we appreciate you bringing this to our attention.Warm regards,Kristin
5.0分
其他
展开
We just needed a comfortable place after a long day’s drive, and this hotel was perfect. We also enjoyed walking around Carlisle as we got something to eat close by. The front desk person was friendly and welcoming. Our room was clean and comfortable. We enjoyed our stay and would stay again. :-)
展开
酒店回复: Dear Lisa,Thank you for staying with us and taking time to share feedback about your stay. We are so glad to hear you enjoyed your stay, finding the room comfortable and clean, enjoying interactions with our staff, and also found time to enjoy the local area. This truly is our goal and we are happy we were able to provide this for you! We hope to have the opportunity to welcome you back, should your travels bring you back to the Carlisle area.
4.0分
情侣出游
The only thing I would say negative about this place was the lack of flavored creamers for coffee. Also, not having coffee available throughout the day.
5.0分
其他
Room was clean. Staff very friendly. Breakfast was fresh.
展开
酒店回复: Thank you for choosing to stay with us and for your wonderful review! We're thrilled to hear you enjoyed your room, interactions with staff and our breakfast. Your feedback means a lot to us and we're delighted we could make your stay a great one. We look forward to welcoming you back soon!
3.0分
情侣出游
Breakfast buffet included but was a paper plate disappointment..
展开
酒店回复: Dear Mr. Smith,Thank you for your feedback. We're glad you appreciated the included breakfast buffet, though we're sorry to hear the use of paper plates impacted your experience. While they are currently what we have available, we’ve chosen eco-friendly options to help reduce our environmental footprint. We understand this may not meet everyone's expectations, and we truly appreciate your input. It helps us continue working toward a better guest experience. We hope to welcome you back again soon.
管理非常粗鲁
paid a little more than we normally would, thinking we'd get a better hotel. not the case, the room was small and designed poorly. the pool is tiny, and the breakfast was nothing special.
Overall it was a good stay. Check out is supposed to be at noon but a woman started pounding on my door at 9:30 am to clean my room and asked me how much longer I’d be😳
The front desk employee was so polite and friendly, a great asset to the hotel.
The room was clean just a little worn.
Maybe clean the walls in the bathroom a little better but all and all a pleasant experience.
Not enough for the highest price around
Thought compared to the lower priced places near by this on the room and gym were a definitely let down
My stay in room 420 at Fairfield was terrible because the mattress was so bad! I’m so worn out after staying at your hotel because I barely slept at all.
We just needed a comfortable place after a long day’s drive, and this hotel was perfect. We also enjoyed walking around Carlisle as we got something to eat close by. The front desk person was friendly and welcoming. Our room was clean and comfortable. We enjoyed our stay and would stay again. :-)
The only thing I would say negative about this place was the lack of flavored creamers for coffee. Also, not having coffee available throughout the day.
Room was clean. Staff very friendly. Breakfast was fresh.
Breakfast buffet included but was a paper plate disappointment..