酒店回复: Thank you for sharing your detailed feedback about your recent stay at the Holiday Inn Express Pendleton, Oregon. We’re glad to hear you enjoyed our easy access off I-84, friendly staff, and complimentary hot breakfast. It’s also wonderful to know you found your room clean and comfortable, with convenient in-room amenities like the microwave, fridge, and large TV, and that you appreciated the scenic Pendleton views around our hotel grounds.We’re truly sorry, however, that aspects of your stay fell short of expectations. We take your comments about the room door gap, hallway noise, and stairwell exit door seriously and will share this feedback with our maintenance team to address promptly. We want all of our guests to feel secure and comfortable during their stay, and your feedback helps us improve.We value your honest review and hope you’ll give us another opportunity to provide you with a smoother, more enjoyable experience at our Pendleton hotel in Eastern Oregon.
酒店回复: Thank you for sharing your feedback. We're very sorry to hear about your recent experience at Holiday Inn Express Pendleton and truly regret that your stay did not reflect the high standards of service and hospitality you expect from the IHG brand.We sincerely apologize for the interaction you described with our front desk team. Providing courteous, helpful service is a core part of our guest experience, and what you encountered is not acceptable. We are currently addressing this matter internally to ensure it is handled appropriately and does not happen again. We’re also reviewing protocols to improve the handling of room change requests and ensure clear, respectful communication at all times.We’re equally concerned about the atmosphere you described in the lobby and understand how it affected your perception of guest safety and hotel condition. Cleanliness, comfort, and professionalism are top priorities, and we take your comments seriously as we work to improve the overall guest experience in Pendleton, Oregon.Thank you again for bringing this to our attention. We understand your disappointment and hope you’ll reconsider staying with us in the future so we can deliver the true quality and care that Holiday Inn Express is known for.
酒店回复: Thank you for your wonderful review of the Holiday Inn Express Pendleton, Oregon! We’re thrilled to hear that our breakfast team member made such a positive impression during your stay. Our staff takes great pride in providing a friendly and welcoming atmosphere, along with our complimentary hot breakfast that helps guests start the day right. We’ll be sure to share your kind words with her—she’ll be delighted to know her hard work was noticed. We look forward to welcoming you back to our Pendleton hotel near I-84 on your next visit to Eastern Oregon!
假日酒店整体体验值得肯定。酒店位置便利，作为自驾途中停留点十分合适。前台服务态度积极专业，办理入住和退房流程顺畅高效，体现了良好的服务水准。客房保持干净整洁，安静舒适，满足旅途休憩需求。早餐配置在同级别酒店中表现突出，不仅提供常见热食，还准备了两种口味的香肠、搭配肉汁的英式玛芬，以及多款酸奶选择，品类均衡且品质稳定。整体而言，性价比高，适合中途停留或短期出行的旅客选择。唯一的不足是空调声音大。
位置很好，从高速公路下来开车2-3分钟就到了，所以非常安静。员工很棒，房间很干净，早餐也很丰盛，性价比很高。
优点：从高速公路即可轻松抵达酒店，员工友好，早餐美味。房间相当干净，床铺干净，床很舒服。房间里有一台尺寸合适的电视、一张桌子和两把椅子、冰箱和微波炉。远处的庭院景色优美。
缺点：酒店老旧，价格过高。房间门框有半英寸的缝隙，可以看到走廊，噪音也从缝隙中传出。楼梯间的出口门坏了，上面挂着“故障”的标志。虽然有点不方便，但缝隙也很大，虫子很容易进入酒店。
非常失望的入住体验
我住过很多智选假日酒店，每次体验都很好，但遗憾的是，这家酒店让我大失所望。
抵达后，我们受到了友好周到的前台服务员的热情接待，这给我们留下了良好的第一印象。然而，事情很快就急转直下。当我们走到房间时，我们注意到走廊明显很脏——地毯上沾满了灰尘，看起来好像那天没有吸尘。
当我们回到房间时，房间闷热难耐。ChatGPT
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帮我写一篇关于我们住过的酒店的点评
我住过很多智选假日酒店，每次体验都很好。这家酒店让我大失所望。我们到达时，酒店服务员热情友好地微笑着迎接我们，而且非常周到。
当我们走到房间时，走廊的地毯上沾满了灰尘，看起来好像那天没有吸尘。我们到房间的时候，感觉非常热！打开空调后，房间凉快了一些。
早上醒来洗澡时，水是冷的。我下楼和服务员沟通，她回复说：“很抱歉，我们会调查一下。我只是对这个房间的价钱感到失望。不值得。”
ChatGPT 说：
好的！以下是您酒店评价的润色版本，保留了您真实的体验和语气，同时清晰易懂，方便他人理解：
对这家酒店的住宿体验感到失望
我
太失望了。评价不错，但我以后再也不会住这家酒店了。看起来可能需要一点一点地翻新。房间相当新，电梯间也粉刷过了。早餐区看起来很新。泳池房有异味，设施看起来很脏，热水浴缸几乎是棕色的。服务还行，不算粗鲁，但也不算太热情。早餐还可以。外观看起来有些破旧。
前台接待员态度恶劣，几乎不提供帮助。我们抵达前打了3个电话，要求将大床房换成两张大床房。接待员态度粗鲁，语气急促，还喜欢争论。她说：“我不是那个犯错的人。”我告诉她这不是个错误，我们的孙女现在和我们在一起。她太粗鲁了，我干脆挂了电话。我们的孙女睡在地板上。
我们吃完晚饭回来，同一个接待员正在和一个男人在电话里大声争吵。我们能听到电话里那个客人的声音。他们互相辱骂。我们之前见过的一个流浪汉正和她一起在办理入住手续的柜台附近徘徊。
我们住过很多家智选假日酒店。这家酒店破旧不堪。我们再也不会住那里了。270美元的价格，我本来期待更好的。
三思而后行。
我在酒店网站上预订，但到店后发现价格比我预订的要高，而且税费也更高。酒店应用程序说的不对。另外，预订时宠物费是25美元，但到店后却收了我50美元。
我们去的那天早上，早餐区的那位女服务员太棒了！看到她工作真是令人欣喜。她很勤快，也很热情，乐于助人。
每次从犹他州前往西北，我们都会喜欢在彭德尔顿停留。这里是去那里住宿的绝佳选择。
房间很差，不干净，电视不能用，门锁不上，浴巾不够（房间里只有 1 条），淋浴不排水。