酒店回复: Thank you for sharing your recent experience with us. Please accept our sincere apologies for the inconveniences you encountered during your stay. We regret that the television and refrigerator in your rooms were not functioning properly and that this caused you the loss of your food and comfort during what was meant to be a longer visit. This is not the level of quality or reliability we strive to provide.We are also very concerned to hear about your experience with housekeeping. Our team is trained to respect the privacy of every guest, and entering without properly knocking is unacceptable. We will be addressing this matter immediately with our staff to prevent this from happening again.Your feedback is extremely valuable to us, as it highlights areas where we must improve. While we cannot change your experience, we hope you will allow us another opportunity to restore your trust and provide you with the comfortable and seamless stay you deserve. Should your travels bring you back to the area, please feel free to reach out to me directly so that I may personally assist with your arrangements.Thank you again for your honesty and for bringing these issues to our attention.Warm regards,

酒店回复: Dear Guest,Thank you for taking the time to share your detailed feedback about your recent stay with us. While I am glad to hear you found the suite spacious, clean, and comfortable upon arrival, I am truly sorry for the multiple challenges you encountered during your visit.Please accept my sincere apologies for the issues with the television, remote control, and noise disturbances at night, as well as the lack of housekeeping service throughout your stay. Most importantly, I regret the delay in addressing the maintenance request regarding the ant infestation, which I understand was both inconvenient and unacceptable.Your comments have been shared with our housekeeping, maintenance, and front desk teams so that immediate improvements can be made. This includes ensuring service requests are followed up on without delay, regular housekeeping schedules are maintained, and noise concerns are addressed promptly to protect the comfort of all guests.I understand how disappointing this experience must have been, and I appreciate your patience in working through these challenges during your stay. I hope you might consider giving us the opportunity to welcome you back in the future so we can provide the seamless, comfortable experience you expected and deserve.Kind regards,

酒店回复: Dear Guest,Thank you for taking the time to share your feedback. I want to extend my sincerest apologies that your stay did not meet expectations. The cleanliness, safety, and comfort of our guests are our highest priorities, and I am truly sorry that we fell short in these areas during your visit.Your comments about the condition of the property, housekeeping service, and the quality of our breakfast have been shared with the appropriate teams for immediate attention. The experience you described does not reflect the standards we strive to uphold, and we will be taking corrective action to ensure improvements are made.I greatly appreciate your honest feedback, as it allows us to identify where we need to do better. Should your travels bring you back to the area, I would welcome the opportunity to personally assist with your accommodations and restore your confidence in our hotel.Warm regards,

酒店回复: Dear Guest,Thank you for taking the time to share your thoughts regarding your recent stay with us. We are pleased to hear that you had a good overnight experience.We also appreciate your candid comments regarding our pet fee. Please know that your feedback is important, and we will review it carefully as we continually evaluate our policies to ensure they meet the needs of our guests while maintaining the quality and care of our accommodations.We truly value your perspective and hope to have the opportunity to welcome you back in the future for an even more enjoyable stay.Warm regards,

酒店回复: Thank you for your feedback. We're sorry to hear about the issues you encountered with the TV, fridge, and curtain rod. This is not the experience we aim to provide, and we’ve addressed these concerns with our maintenance team. We appreciate you bringing this to our attention and hope to offer you a better stay in the future.