As much as I stay at hiton locations majority of the time when I travel. I’ve never had a room that I stayed in be dirty when I’ve arrived. One of my beds was half made, there was trash under the table from previous guest in which you could tell they smoked in the room. The shower curtain was nasty I’m not sure what the person supposedly did when they were supposed to have cleaned it but cleaning wasn’t it. For a person who worked in the hotel industry we never released a room to a customer without inspecting it first. Clearly no inspection was done. The location was close enough to a lot of restaurants and shopping centers.
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酒店回复: Thank you for your loyalty to Hilton and for sharing your experience with us. We are truly sorry to hear about the condition of your room upon arrival. This is not the level of cleanliness or attention to detail that you should expect when staying with us, and we regret that our inspection process was not properly followed. Your feedback has been shared with our housekeeping leadership to ensure immediate improvements are made. We’re glad you found our location convenient, and we hope you’ll allow us the opportunity to restore your confidence in us on a future visit.
4.0分
其他
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Nice Place for a stay.
Overnight stop on a trip. Everything was as expected. Breakfast was nice and cooked to order. Everyone was friendly and welcoming. Only issues was some cleanliness in the bathroom; it could have been done better with a few stray hairs and some slight spots of mold on the ceiling. I didn't raise an issue because it was just for one night.
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酒店回复: Thank you for choosing us for your overnight stop and for sharing your feedback. We’re glad to hear you enjoyed the cooked-to-order breakfast and found our team to be welcoming and friendly. We do, however, apologize for the cleanliness concerns you noticed in the bathroom. Your comments are important and will be shared with our housekeeping team to ensure improvements are made. We appreciate your input and hope we’ll have the opportunity to provide you with an even better stay next time.
3.0分
家庭亲子
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The property is Dated…. Rooms were just okay except the bathroom repairs were made to the bathroom ceiling but black mold was around shower and shower ceiling repair which could be fixed with some killz paint… they need to hire a repair guy who cares about finishing a job.
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酒店回复: Thank you for sharing your feedback with us. We’re sorry to hear about the concerns you encountered with the bathroom and overall condition of the property. Your comments are very important, and we will address the issues with our maintenance team to ensure repairs are completed properly and thoroughly. We appreciate you bringing this to our attention, as it helps us improve, and we hope to have another chance to provide you with a more comfortable stay in the future.
3.0分
家庭亲子
The pillows were horrible, the sheets wouldn’t stay on the bed. The coffee pot was filthy! I would not use it
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酒店回复: Thank you for sharing your feedback with us, even after some time has passed. We’re very sorry to hear about the issues you experienced with the bedding and coffee maker during your stay. This is not the level of comfort or cleanliness we strive to provide, and your comments will be addressed with our housekeeping team to ensure improvements are made. We truly appreciate you bringing these concerns to our attention and hope you’ll consider giving us another opportunity to provide you with a much better experience in the future.
3.0分
家庭亲子
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Very dated facility - very musty smelling and hall carpets needed attention. Front desk clerk obviously wanted to be somewhere else. Waited 5 minutes with nobody in line in front of us. Also have a problem with dogs running down the hall. Won’t be back!
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酒店回复: Thank you for your feedback. We're sorry to hear about your experience and will address these concerns with our team. We appreciate you bringing them to our attention.
3.0分
其他
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Just ok
It was ok. There was a $50 charge that will be removed if there is no damage. I walked in the room and immediately saw the closet door was broken. I told the front desk so they wouldn’t charge me.
酒店回复: Thank you for your feedback!
4.0分
其他
We were in a room next to the outside door and ice machine. I know the hotel is not responsible for rude customers but it did affect our stay. No sleep
酒店回复: Thank you for your feedback
5.0分
其他
Very nice. Staff were professional and courteous. Property was clean and well maintained.
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酒店回复: Thank you for your kind words! We're glad you enjoyed your stay and truly appreciate your positive feedback about our team and property.
5.0分
其他
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Our room is very nice. Comfortable beds, very clean and quiet. The bathroom is very clean and the room is dark for good sleeping 🙂 we would definitely stay here again.
环境和氛围都很宜人，员工也都非常友善，无可挑剔。
Not great not great at all
As much as I stay at hiton locations majority of the time when I travel. I’ve never had a room that I stayed in be dirty when I’ve arrived. One of my beds was half made, there was trash under the table from previous guest in which you could tell they smoked in the room. The shower curtain was nasty I’m not sure what the person supposedly did when they were supposed to have cleaned it but cleaning wasn’t it. For a person who worked in the hotel industry we never released a room to a customer without inspecting it first. Clearly no inspection was done. The location was close enough to a lot of restaurants and shopping centers.
Nice Place for a stay.
Overnight stop on a trip. Everything was as expected. Breakfast was nice and cooked to order. Everyone was friendly and welcoming. Only issues was some cleanliness in the bathroom; it could have been done better with a few stray hairs and some slight spots of mold on the ceiling. I didn't raise an issue because it was just for one night.
The property is Dated…. Rooms were just okay except the bathroom repairs were made to the bathroom ceiling but black mold was around shower and shower ceiling repair which could be fixed with some killz paint… they need to hire a repair guy who cares about finishing a job.
The pillows were horrible, the sheets wouldn’t stay on the bed. The coffee pot was filthy! I would not use it
Very dated facility - very musty smelling and hall carpets needed attention. Front desk clerk obviously wanted to be somewhere else. Waited 5 minutes with nobody in line in front of us. Also have a problem with dogs running down the hall. Won’t be back!
Just ok
It was ok. There was a $50 charge that will be removed if there is no damage. I walked in the room and immediately saw the closet door was broken. I told the front desk so they wouldn’t charge me.
We were in a room next to the outside door and ice machine. I know the hotel is not responsible for rude customers but it did affect our stay. No sleep
Very nice. Staff were professional and courteous. Property was clean and well maintained.
Our room is very nice. Comfortable beds, very clean and quiet. The bathroom is very clean and the room is dark for good sleeping 🙂 we would definitely stay here again.