Rooms and whole property was spotless. We enjoyed having dinner at the bar and food was delicious. Full service breakfast with lots of choices and great service was amazing. We would highly recommend this hotel.
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酒店回复: Thank you so much for the fantastic review! We’re thrilled to hear that you found the rooms and our entire property spotless, and that you enjoyed a delicious dinner at the bar. It’s wonderful to know that our full-service breakfast and the great service stood out as well.We truly appreciate your recommendation and hope to welcome you back again soon!
3.0分
商务出差
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I thought that I was getting a wheelchair accessible room, but I didn’t. The staff checked for an available accessible room, but none were available. Carpet was damp, paint had flaked off bathroom mirror, and there was an odor to the room. Bed was comfortable, but all in all, the room needed some serious upgrades. We travel a lot, and I expected more from a Hilton. The common areas were nice, but sadly this was not a very enjoyable stay. The note on the waters in my room that stated if I was a diamond member, I was free to drink, but if not, there would be a charge if I drank them. TACKY!
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酒店回复: Thank you for taking the time to share your experience. I’m truly sorry to hear that your stay did not meet expectations, especially regarding the accessibility request and the condition of your room. We understand how important it is to receive the accommodations you need, and I apologize that we were unable to provide an accessible room during your stay.The issues you mentioned—damp carpet, peeling paint, odor, and overall room condition—are not reflective of our standards, and I appreciate you bringing them to our attention. We will be addressing these concerns with our team immediately to ensure they are corrected.I also apologize that the note regarding the bottled water came across poorly. While it is meant to help clarify our brand policy, we understand how it may have felt unwelcoming, and we will be reviewing how we communicate this moving forward.I am glad the bed was comfortable and that you enjoyed our common areas, but I’m disappointed that the overall experience fell short. We value your loyalty to Hilton and hope you might consider giving us another opportunity to provide the stay you expected and deserve.
5.0分
情侣出游
Rooms are clean, they have all kinds of accessories for cooking. The gym and washing service are very nice and clean. Wood stay here again
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酒店回复: Thank you for the great review! We’re happy to hear you enjoyed the cleanliness of the rooms, the in-room cooking amenities, and that our gym and laundry facilities met your expectations. We truly appreciate your kind words and look forward to welcoming you back on your next stay in Dothan!
5.0分
其他
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Check in was quick & friendly. Room was clean. Bed & pillows were very comfortable. Shower is one of the best. Would definitely stay again on our way to Florida.
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酒店回复: Thank you so much for the wonderful review! We’re thrilled to hear that check-in was quick and welcoming, your room was clean, and that you enjoyed the comfort of our beds and pillows. It’s great to know the shower stood out, too! We truly appreciate the kind words and would be delighted to welcome you back on your next trip to Florida. Safe travels!
5.0分
家庭亲子
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Everything stood out, but the people from the desk to the restaurant staff.
The only negative is that with the temperatures hovering around 45-50 last night, there was no coffee in the restaurant to have with our dinner !
Otherwise, this was our 2nd stay at Hilton Garden Inn Dothan! We WILL be back!
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酒店回复: Thank you so much for your wonderful feedback! We’re thrilled to hear that our team—from the front desk to the restaurant—made such a great impression during your stay. It means a lot to us, especially coming from a returning guest.I do apologize that coffee wasn’t available with your dinner, especially on such a chilly evening. We’ll be sure to address this with our restaurant team so we can better meet expectations moving forward.We truly appreciate you choosing Hilton Garden Inn Dothan again, and we can’t wait to welcome you back for your next visit!
5.0分
其他
Second stay at this location and room again was clean, staff was very nice and enjoyed the bar area.
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酒店回复: Thank you for the kind review, we look forward to you staying with us again!
4.0分
情侣出游
This hotel was in a quiet area and was clean. However, upon arrival and 10 plus minutes or more there was no one working front desk to help with checkin.
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酒店回复: Thank you for sharing your feedback. We’re glad to hear you enjoyed the cleanliness and quiet location of our hotel. We sincerely apologize for the delay you experienced at check-in — that’s not the level of service we strive to provide. Your comments will be shared with our team to ensure we’re more attentive at the front desk moving forward. We appreciate your patience and hope to welcome you back for a smoother experience next time.
3.0分
其他
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Not great not great at all
As much as I stay at hiton locations majority of the time when I travel. I’ve never had a room that I stayed in be dirty when I’ve arrived. One of my beds was half made, there was trash under the table from previous guest in which you could tell they smoked in the room. The shower curtain was nasty I’m not sure what the person supposedly did when they were supposed to have cleaned it but cleaning wasn’t it. For a person who worked in the hotel industry we never released a room to a customer without inspecting it first. Clearly no inspection was done. The location was close enough to a lot of restaurants and shopping centers.
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酒店回复: Thank you for your loyalty to Hilton and for sharing your experience with us. We are truly sorry to hear about the condition of your room upon arrival. This is not the level of cleanliness or attention to detail that you should expect when staying with us, and we regret that our inspection process was not properly followed. Your feedback has been shared with our housekeeping leadership to ensure immediate improvements are made. We’re glad you found our location convenient, and we hope you’ll allow us the opportunity to restore your confidence in us on a future visit.
3.0分
其他
Shower handles hand quite a bit of soap scum other than that it was good
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酒店回复: Thank you for your feedback! We’re glad to hear you had a good stay overall. We apologize for the soap scum on the shower handles and will address this with our housekeeping team to ensure it’s corrected. We appreciate you bringing it to our attention and hope to see you again soon!
环境和氛围都很宜人，员工也都非常友善，无可挑剔。
Rooms and whole property was spotless. We enjoyed having dinner at the bar and food was delicious. Full service breakfast with lots of choices and great service was amazing. We would highly recommend this hotel.
I thought that I was getting a wheelchair accessible room, but I didn’t. The staff checked for an available accessible room, but none were available. Carpet was damp, paint had flaked off bathroom mirror, and there was an odor to the room. Bed was comfortable, but all in all, the room needed some serious upgrades. We travel a lot, and I expected more from a Hilton. The common areas were nice, but sadly this was not a very enjoyable stay. The note on the waters in my room that stated if I was a diamond member, I was free to drink, but if not, there would be a charge if I drank them. TACKY!
Rooms are clean, they have all kinds of accessories for cooking. The gym and washing service are very nice and clean. Wood stay here again
Check in was quick & friendly. Room was clean. Bed & pillows were very comfortable. Shower is one of the best. Would definitely stay again on our way to Florida.
Everything stood out, but the people from the desk to the restaurant staff.
The only negative is that with the temperatures hovering around 45-50 last night, there was no coffee in the restaurant to have with our dinner !
Otherwise, this was our 2nd stay at Hilton Garden Inn Dothan! We WILL be back!
Second stay at this location and room again was clean, staff was very nice and enjoyed the bar area.
This hotel was in a quiet area and was clean. However, upon arrival and 10 plus minutes or more there was no one working front desk to help with checkin.
Not great not great at all
As much as I stay at hiton locations majority of the time when I travel. I’ve never had a room that I stayed in be dirty when I’ve arrived. One of my beds was half made, there was trash under the table from previous guest in which you could tell they smoked in the room. The shower curtain was nasty I’m not sure what the person supposedly did when they were supposed to have cleaned it but cleaning wasn’t it. For a person who worked in the hotel industry we never released a room to a customer without inspecting it first. Clearly no inspection was done. The location was close enough to a lot of restaurants and shopping centers.
Shower handles hand quite a bit of soap scum other than that it was good