酒店回复: Thank you for sharing your experience with us. We're pleased that our accommodations were clean and our team showered you with hospitality. That said, we apologize for the confusion regarding our breakfast. While we do offer on-site breakfast, it is not complimentary, and we apologize for the frustration this must have caused. We hope that you'll consider returning so we can improve your impression of us.
1.0分
其他
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Awful, I feel my family was treated differently because of our race, the room was paid in full 2weeks ago , but when he arrived we had to pay another $50 no clear explanation why.
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酒店回复: Thank you for sharing your feedback. We're genuinely concerned about your experience and want to assure you that this is not the standard we strive for. It is standard practice to hold an incidental deposit and release it upon check-out. We would be happy to further explain this offline if you would like to reach out to our management team. Thank you for bringing this concern to our attention, and we hope to hear from you soon.
3.0分
家庭亲子
That was the filthiest public area I have been in this year. The food was not good. Far below Hilton standards
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酒店回复: Thank you for taking the time to leave a review. We’re sorry that this visit did not meet your expectations regarding cleanliness and that you felt the food fell below standards. We appreciate your feedback and hope to welcome you back for a better experience.
4.0分
商务出差
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The room is handicapped accessible and I love that feature.The tv could be larger. Bed sheets had a stain on them giving me the impression they are not change in between customers. I travel with my own and Lysol due to my health concerns and issues.
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酒店回复: Thank you for choosing to stay with us. We’re glad that our comfortable room met your needs, and we'll make sure to pass along your comments to our housekeeping team. We appreciate you sharing your experience and hope to welcome you back to Hilton Garden Inn Mobile West I-65/Airport Blvd. soon!
2.0分
其他
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This place should be held accountable for false advertisement. Noyhing like the photos. Shows as OLD and rundown. Check in was fine but room was not. My wife and I do not trust any hotel room to be clean so we take saniyation wipes and lysol every time. The sink counter top was full of hais where it looked like an electric shaver had been used. Its a top that you would not see those small hairs so the sink had been cleaned but the counter had not. Tub botton looks exceptionally dirty and the drain is rusty. The light on the desk is rusty also. They have a coffee maker and coffee for you to use but there are 2 bottle of water there to use also. Clearly priced at $3 per bottle. First and last time at a Hilton. Holiday Inn or Laquinta for us from now on. There was a couple at the dest checking out that were saying the exact same things as this. Just glad I didnt pay $180 a night like him.
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酒店回复: Dear Danny,Thank you for taking the time to share your feedback with us. We are truly sorry to hear that your experience did not meet expectations, and we are actively addressing the concerns you mentioned, as maintaining a clean and welcoming environment is one of our highest priorities. It was a pleasure having you as our guest, and we sincerely hope you will consider giving us another opportunity. We would be grateful for the chance to welcome you back and provide an experience that not only meets but exceeds your expectations.
2.0分
商务出差
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It only took 1 incident to turn my whole trip to a disappointing one. What's the point if do not disturb signs with checkout being at 12 noon?? But yet housekeeping busted straight in my room and lied about it. There was clearly something shady about the entire situation. It still doesn't sit well with me even after talking to management.
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酒店回复: Dear Carsetta,Thank you for sharing these concerns. It’s disappointing that your experience with housekeeping significantly affected your stay. Feedback about privacy and trust is taken very seriously, and comments like yours help guide efforts to reinforce procedures and ensure that every guest feels respected throughout their visit. We hope to regain your confidence and welcome you back for a much-improved experience.
5.0分
其他
The property was clean & well kept. The staff was friendly & helpful. My ony suggestion would be to clean the stain in the bath tub for room 201.
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酒店回复: Dear Louis,Thank you for choosing to stay with us at Hilton Garden Inn Mobile West I-65/Airport Blvd. While we’re truly sorry for the stain you noticed in your bathtub, we’re glad to hear the rest of your stay met your expectations. We’ll be sure to share your comments with our housekeeping team right away. Thank you as well for your kind words about our staff. They truly go above and beyond to ensure every guest has a great experience. We appreciate your feedback and look forward to welcoming you back again soon!
5.0分
其他
Very clean and very friendly. Would stay again. Just need to update gym equipment.
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酒店回复: Thank you for your feedback! We're glad you enjoyed the clean and friendly atmosphere. Your suggestion is also appreciated and will be passed along to our team. We hope to welcome you back to Hilton Garden Inn Mobile West I-65/Airport Blvd. soon for another great stay!
2.0分
其他
Odd amell in room. Loud humming noise all during stay. Little water pressure.
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酒店回复: Thank you for sharing these concerns about your stay. We regret that the room had an unpleasant odor, that a persistent humming noise affected your comfort, and that the water pressure was not at the level it should be. Your comments will be reviewed by our internal team so these issues receive proper attention. It was a pleasure having you, and we hope a future visit offers a much more comfortable and quieter experience.
4.0分
情侣出游
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This property is somewhat difficult to get to. It’s on an access road with limited places to enter. It was challenging to go out to dinner. Upon entering there was a party in a conference room with really loud rap music playing and people milling about. Not very welcoming… the lobby looked dirty and unkempt. Our first room was shabby. Cracks in the sink and floor, chips in the tub (poorly painted) and rust stains. There were very loud people above us, loud music, yelling and doors slamming. We called the front desk to complain and they switched us to a new room on a different floor, at the end of a hall. It was a beautiful room.- all newly remodeled and pristine! It makes me wonder why that room wasn’t given to us in the first place!!
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酒店回复: Dear Paula,Thank you for taking the time to share your detailed feedback. While we are pleased to hear you were ultimately able to enjoy a newly renovated room, we regret that your initial impression of the property and first accommodations did not reflect the quality experience we strive to provide. Your comments regarding the condition of the first room and overall arrival experience have been noted and will be reviewed with our team. We truly appreciate your input and are glad your stay ended on a more positive note.
我之前被告知*********包含早餐。酒店似乎不同意。我猜他们还是会给我账单，尽管我在收据上已经注明了。酒店很干净，员工也很友好。
Awful, I feel my family was treated differently because of our race, the room was paid in full 2weeks ago , but when he arrived we had to pay another $50 no clear explanation why.
That was the filthiest public area I have been in this year. The food was not good. Far below Hilton standards
The room is handicapped accessible and I love that feature.The tv could be larger. Bed sheets had a stain on them giving me the impression they are not change in between customers. I travel with my own and Lysol due to my health concerns and issues.
This place should be held accountable for false advertisement. Noyhing like the photos. Shows as OLD and rundown. Check in was fine but room was not. My wife and I do not trust any hotel room to be clean so we take saniyation wipes and lysol every time. The sink counter top was full of hais where it looked like an electric shaver had been used. Its a top that you would not see those small hairs so the sink had been cleaned but the counter had not. Tub botton looks exceptionally dirty and the drain is rusty. The light on the desk is rusty also. They have a coffee maker and coffee for you to use but there are 2 bottle of water there to use also. Clearly priced at $3 per bottle. First and last time at a Hilton. Holiday Inn or Laquinta for us from now on. There was a couple at the dest checking out that were saying the exact same things as this. Just glad I didnt pay $180 a night like him.
It only took 1 incident to turn my whole trip to a disappointing one. What's the point if do not disturb signs with checkout being at 12 noon?? But yet housekeeping busted straight in my room and lied about it. There was clearly something shady about the entire situation. It still doesn't sit well with me even after talking to management.
The property was clean & well kept. The staff was friendly & helpful. My ony suggestion would be to clean the stain in the bath tub for room 201.
Very clean and very friendly. Would stay again. Just need to update gym equipment.
Odd amell in room. Loud humming noise all during stay. Little water pressure.
This property is somewhat difficult to get to. It’s on an access road with limited places to enter. It was challenging to go out to dinner. Upon entering there was a party in a conference room with really loud rap music playing and people milling about. Not very welcoming… the lobby looked dirty and unkempt. Our first room was shabby. Cracks in the sink and floor, chips in the tub (poorly painted) and rust stains. There were very loud people above us, loud music, yelling and doors slamming. We called the front desk to complain and they switched us to a new room on a different floor, at the end of a hall. It was a beautiful room.- all newly remodeled and pristine! It makes me wonder why that room wasn’t given to us in the first place!!