酒店回复: Thank you for taking the time to share your feedback. We’re truly sorry to hear about the issues you encountered during your stay, particularly with the condition of the mattress in your room. We understand how important a good night’s sleep is and sincerely apologize for the discomfort you experienced.We want to assure you that we’ve already begun replacing mattresses throughout the property—some have already been upgraded, and the remaining ones, including the one in room 205, are scheduled to be replaced within the next 2–3 weeks.Regarding your note about wall by the front desk, this was from a water leak that happened from one of the recent storms - the discoloration is rust. We have addressed this and will be good as new in the next few days. Your comments help us improve, and we hope you’ll consider giving us another opportunity in the future.
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商务出差
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没有空房了
入住当天，酒店打电话告诉我没有空房了。所以我不得不在最后一刻重新预订了另一家酒店，而且花了更多钱。
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酒店回复: Brian, I'm so sorry about this. I will sit down and talk to the front desk associate that called you so that understand the proper procedure for when we are overbooked. If you have an IHG member rewards number, let me know and I would be happy to add some points due to the situation.
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其他
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翻译提供方：Google
浴室里蚊虫肆虐，水槽/浴缸里有很多小虫子。
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酒店回复: I'm sorry that this has happened to you. I've looked over notes from recent stays to see which room you stayed in and I'm not seeing this issue was reported. I would definitely like to look further into this, so please contact us at your soonest convenience so that we can get more information from you.
酒店回复: Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express BENTONVILLE.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.
酒店回复: Thank you for taking the time to tell us about your experience at our hotel. I would like to apologize for the experience you had with us. This is totally unacceptable and we take this kind of mistreatment very seriously. The safety of our guests is the upmost priority for us. We pride ourselves on taking care of our guests and their needs. I will be personally handling this to insure this never happens again. Thank you for bringing this to my attention. This is not how we treat our guests nor is it how we do business.
干净 卫生 早餐丰富
房间很大很干净，感觉特别舒服，配套设施齐全，性价比超高，早餐丰富就.靠近马路会稍微有一点吵，下次还会入住
食物很好吃，酒店员工也很棒。我住了两晚。很喜欢窗外的景色。
房间满意 早餐满意
非常好！很好
我睡过的最差的床垫
这栋楼很旧，我一到就发现入住柜台后面的墙上有霉菌。
房间还不错，直到我上床睡觉。我买了一套床垫，床垫简直糟透了。床垫右侧有一个人形大小的洞。床垫完全被毁了。我整个晚上都滚到洞里。床垫需要更换。酒店工作人员告诉我们，他们已经订满了，所以没有更衣室。如果你在这里预订了205房间，请要求换一个房间。
没有空房了
入住当天，酒店打电话告诉我没有空房了。所以我不得不在最后一刻重新预订了另一家酒店，而且花了更多钱。
浴室里蚊虫肆虐，水槽/浴缸里有很多小虫子。
失望
我住过这家酒店很多次，每次都很满意，但这次的体验却令人失望。入住时发现房间里有除湿机（明显是空调漏电），抽屉里有脏内衣，冰箱关机了（食物变质），窗帘不见了——而且尽管他们承诺过会更换，却没有更换。
我喜欢房间很干净。我不喜欢的是，我们被拒绝为折叠式沙发提供额外的枕头，并说房间里有枕头。我不喜欢我们被拒绝剃须刀，因为那个人说他今晚不想离开办公桌。我不喜欢一个胯部外露的流浪汉（实际上是***只是摆动）坐在门边的前排长凳上，当你抱怨时，夜班人员会说“别出去”，不是那么简单，绝对不值得近300美元