酒店回复: Thank you so much for your feedback! We sincerely appreciate your business, and we deeply apologize that your experience was less than excellent. The issue with your bathroom is absolutely unacceptable for us and we have shared your experience with our staff and have used this opportunity to improve the service that our staff delivers on a daily basis. We hope to have the chance to serve you in the future.
酒店回复: Good afternoon and thank you so much for your feedback! I do apologize that your stay with us was less than excellent. We are very grateful for you bringing this issue to our attention. We have shared your feedback with our staff. We will be taking all measures to ensure the concerns you raised are addressed immediately. We hope to have the opportunity to serve you in the future and provide the level of service that you have come to expect from Hilton. Thank you for your time!
酒店回复: Thank you for your valued business and feedback!
2.0分
其他
原文
翻译提供方：Google
该房产正在进行装修，因此周围有一些建筑材料，而且并非所有设施都正常运转
5.0分
其他
Great hotel with friendly staff. Also has a solid restaurant if you are looking for a convenient dinner.
酒店回复: Thank you for wonderful review. We hope to see you again soon.
5.0分
情侣出游
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One thing I didn’t like was breakfast. Website has free continental breakfast but when I checked in, they told me that it was $15 for breakfast buffet. I book based on the amenities. Breakfast is one of them do very disappointing.
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酒店回复: Thank you for your 10 out of 10 rating and for sharing your feedback. I’m delighted you enjoyed your stay overall, but I’m sorry for the confusion about breakfast pricing. Our Hilton Garden Inn offers a cooked-to-order breakfast that is available for purchase, and I understand how the wording on some booking sites can be unclear.We’ll review the information on our website and with our travel partners to ensure the details are clear for future guests. We truly appreciate your comments and hope to welcome you back to the Hilton Garden Inn Colorado Springs Airport for another great stay.
4.0分
其他
Excellent food and bar service. We asked for a restaurant recommendation and was told “eat here, it’s excellent”. So we did and it was!
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酒店回复: Thank you for sharing your feedback and giving us an 8 out of 10 rating. We’re delighted to hear that you enjoyed our food and bar service, and that our team’s recommendation led to such a great dining experience.Your kind words will be shared with our restaurant and bar staff, and we look forward to welcoming you back to the Hilton Garden Inn Colorado Springs Airport for another excellent stay.
4.0分
其他
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I did like the hotel. There was no Electric car chargers though. Room was nice. AC was either 62* or 78*. Other than that no issues. Gym was very underwhelming.
酒店回复: Thank you for your review, we hope to see you again soon.
3.0分
情侣出游
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Staff was friendly and helpful. Room was clean and bed was comfortable. Good water pressure and space in bathroom. But the gym and pool were very basic, the location very noisy with highway right next to our room. It wasn't really a good "vacation" hotel; more geared to business travelers.
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酒店回复: Thank you for sharing your detailed feedback. We’re happy to hear you found our staff friendly, the room clean and comfortable, and the bathroom well-equipped.I’m sorry, however, that the gym, pool, and location near the highway did not meet your expectations for a relaxing vacation. Our hotel is designed with both business and leisure travellers in mind, and we’ll continue to look for ways to make every guest’s stay more enjoyable and peaceful.We appreciate your comments and hope we can welcome you back to the Hilton Garden Inn Colorado Springs Airport for a more restful visit in the future.
房间整洁，出行便利
厕所无法使用超过 12 小时
我最近在这家酒店的经历简直是太可怕了。我周六晚上入住，一进房间就发现厕所坏了。我立即联系了维修人员和客房服务人员，在痛苦的十二个小时里，我联系了不止一次，而是三次。尽管我多次打电话，并表示显然需要一个可用的厕所，但没有人来解决这个问题。坦率地说，想到我花了 150 多美元住的房间厕所却无法使用，真是令人震惊。这个问题直到第二天早上才得到解决，我不得不再次去前台要一个柱塞，我自己用柱塞在短短 30 秒内就解决了问题。很明显，酒店工作人员选择完全忽略我的电话和要求，行动速度慢得令人恼火，最终甚至连最基本的服务都无法提供。这尤其令人震惊，因为我残疾的女儿和我住在一起，我们整晚都被迫没有可用的厕所。更糟糕的是，酒店工作人员甚至没有表示要赔偿或补偿他们的疏忽和我们的巨大不适。在经历了这次灾难性的经历后，我可以自信地说，我再也不会住在希尔顿酒店了。忍受了十二个小时的马桶坏了却没有得到解决，尤其是在支付了酒店房间的全价之后，这真是太糟糕了
房间淋浴间有头发，桌子和电视上还有指纹。地毯上还有上次入住时留下的塑料剃须刀盖。更糟糕的是，如果早上洗澡，水流很小，而且冰冷。而且无法使用网络或手机信号。太糟糕了！！！！
出色的。
很舒服。 冷静的。微笑的工作人员和美味的早餐！游泳池正在建设中，但我们被邀请使用隔壁酒店的游泳池。 完美的 ！健身房和洗衣房。
该房产正在进行装修，因此周围有一些建筑材料，而且并非所有设施都正常运转
Great hotel with friendly staff. Also has a solid restaurant if you are looking for a convenient dinner.
One thing I didn’t like was breakfast. Website has free continental breakfast but when I checked in, they told me that it was $15 for breakfast buffet. I book based on the amenities. Breakfast is one of them do very disappointing.
Excellent food and bar service. We asked for a restaurant recommendation and was told “eat here, it’s excellent”. So we did and it was!
I did like the hotel. There was no Electric car chargers though. Room was nice. AC was either 62* or 78*. Other than that no issues. Gym was very underwhelming.
Staff was friendly and helpful. Room was clean and bed was comfortable. Good water pressure and space in bathroom. But the gym and pool were very basic, the location very noisy with highway right next to our room. It wasn't really a good "vacation" hotel; more geared to business travelers.