酒店回复: Obrigado por compartilhar a sua experiência. Lamento muito saber que a sua estadia não foi como você esperava. Um quarto limpo, confortável e com tudo funcionando corretamente é o mínimo que queremos oferecer, e é decepcionante saber que não conseguimos atender em vários pontos durante a sua visita.Estamos em processo de planejamento de uma renovação completa, mas isso não justifica os problemas que você encontrou com a limpeza e os itens do quarto. Tudo deveria estar em perfeito funcionamento, e lamento que não tenha sido o caso.O seu feedback é muito importante para nós e já foi compartilhado com a nossa equipe para que possamos corrigir essas situações. Agradeço por dedicar um tempo para nos contar a sua experiência e espero que considere nos dar outra oportunidade no futuro para oferecer a estadia de qualidade que todos os nossos hóspedes merecem.
5.0分
其他
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这是一个很棒的地方，非常干净，早餐非常好，员工也很尊重你。
1.0分
家庭亲子
原文
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我的航班延误了，当我降落时，我收到一条消息，由于夜间审计，他们取消了我的预付房间。
我提前支付了这个房间的费用，但由于航班延误，酒店取消了。无论是*******还是酒店都不会帮助我
永远不要向这家酒店预付。
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酒店回复: John, the team takes feedback seriously and regrets any inconvenience you experienced. It is important each guest's concerns are addressed, and both the hotel and ******* strive to provide resolutions for unexpected situations. Your feedback will be used to improve guest experiences in the future.
酒店回复: Lorena, Homewood Suites by Hilton Tampa-Brandon is delighted to hear that you enjoyed the spacious and comfortable room, as well as the assistance from our front desk team members. Your feedback about the breakfast service on Sunday morning is appreciated, and we're committed to improving. We're looking forward to welcoming you back for another great stay!
4.0分
情侣出游
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前台工作人员热情地接待了我们。房间宽敞。我们从来没有遇到任何问题。早餐选择也很健康，而且一成不变。
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酒店回复: Bridget, thank you for sharing your positive experience at Homewood Suites by Hilton Tampa-Brandon. It's wonderful to hear you enjoyed the warm welcome, the spacious room, and the healthy breakfast options. Our team looks forward to your next visit!
5.0分
其他
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经过长途驾驶后，在深夜停留。房间非常舒适，前台工作人员很友好，长途驾驶后非常感激。
谢谢！
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酒店回复: Marlene, the team at Homewood Suites by Hilton Tampa-Brandon is thrilled to hear that you had a comfortable stay and appreciated the friendly service from our colleagues. We're glad we could provide a relaxing stop after your long drive. We look forward to welcoming you back in the future!
4.0分
其他
原文
翻译提供方：Google
前台工作人员总是超级友善。他们似乎从未对我们的要求感到厌烦。
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酒店回复: Jenni, thank you for your kind words. The team at Homewood Suites by Hilton Tampa-Brandon strives to provide a welcoming experience for all guests. We are delighted to hear that you found the front desk team so helpful and accommodating. We hope to welcome you back soon!
5.0分
家庭亲子
原文
翻译提供方：Google
入住体验很棒，员工非常友好。房间和酒店都很干净。
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酒店回复: Jennifer, we are thrilled you enjoyed your stay at Homewood Suites by Hilton Tampa-Brandon. Our team members will be delighted to hear your kind words. We look forward to welcoming you back soon!
由于特殊时期，第一次入住这家酒店，总体尚好，酒店卫生不错，但房间内有一股“宠物”的味道，遗憾的是房间内的洗发水和沐浴液均已到瓶子的底部，护发素只有一个空瓶子摆设，无法满足我们二位的正常洗澡使用这些。酒店位置不错，酒店大堂，房间布局都到位，整体看上去有些陈旧的感觉，酒店早餐尚可，欧陆式早餐，酒店网页上注明了是每天下午3：00可以办理入住，但我们三点半到达该酒店，前台告诉我们电脑慢，要求我们再等一下，此时我看到了从酒店外进来的多位顾客走到前台，客服很快就办理了入住手续，我们等到下午的四点多钟了，有些着急了，再次询问前台客服，客服说再等一会，已经反应给经理了，大概是4：15分左右，前台客服给我们办理了入住手续，由于我们特殊情况咨前台询客服今天入住客房较晚是否可以给我们延误到1：00钟退房，前台客服答复我们不可以必须12：00办理退房，很无奈啊，不尽人意的酒店条款专门约束入住的客人，没有约束提高酒店的管理水平，宾至如归是酒店的服务宗旨！希望该酒店提高为入住的顾客服务意识！
糟糕透了——不推荐
这是我们住过的最差的酒店。一切都很旧，包括家具和电器。洗碗机漏水，微波炉也转不了盘子。他们不是每天都打扫房间。我们房间三天都没打扫。淋浴只有热水；我们抱怨过，但他们一直没修。沙发床很旧，根本坐不住。
这是一个很棒的地方，非常干净，早餐非常好，员工也很尊重你。
我的航班延误了，当我降落时，我收到一条消息，由于夜间审计，他们取消了我的预付房间。
我提前支付了这个房间的费用，但由于航班延误，酒店取消了。无论是*******还是酒店都不会帮助我
永远不要向这家酒店预付。
房间里的浴缸里有积水，我们通知前台后也没修好。我们没法洗澡。房间几乎没怎么打扫，窗帘上还有血迹。更别提游泳池了，里面和外面都很脏。不会再预订那里或任何家庭木屋套房了。
我们的酒店房间很棒，宽敞舒适，前台工作人员非常友好且乐于助人，周日早上供应早餐的女士不太友好，早餐还可以。
前台工作人员热情地接待了我们。房间宽敞。我们从来没有遇到任何问题。早餐选择也很健康，而且一成不变。
经过长途驾驶后，在深夜停留。房间非常舒适，前台工作人员很友好，长途驾驶后非常感激。
谢谢！
前台工作人员总是超级友善。他们似乎从未对我们的要求感到厌烦。
入住体验很棒，员工非常友好。房间和酒店都很干净。