酒店回复: Dear Valued Guest,Thank you very much for your wonderful review and high rating. We are delighted to hear that you and your family had such an enjoyable stay with us.It is a pleasure to know that you appreciated our superb riverside location, complimentary shuttle boat service, and the comfort of our spacious twin beds. We are especially glad that you enjoyed the seafood dinner and the beautiful night view.We are also happy to hear that the swimming pools and our garden area — including the peacocks — made the stay memorable for your children. Creating joyful family moments is always very special to us.Thank you once again for your kind feedback. We look forward to welcoming you and your family back again for another wonderful stay by the Chao Phraya River.Kind regards,Royal Orchid Sheraton Riverside Hotel Bangkok
酒店回复: Dear Valued Guest,Thank you very much for your wonderful review and high rating. We are delighted to hear that you enjoyed our service, cleanliness, breakfast, swimming pool, and especially our riverside location along the Chao Phraya River.It is great to know that you found our hotel convenient for visiting River City, the cruise piers, Chinatown, the Grand Palace, and Icon Siam, and that you appreciated our complimentary shuttle boat service across the river.We also sincerely thank you for your comment regarding the parking procedure and access to the lobby. We understand that this may be inconvenient, especially when traveling with luggage, and we truly appreciate you bringing this to our attention. Your feedback has been shared with our management team for review as we continue to look for ways to improve guest convenience.Thank you once again for staying with us. We hope to have the pleasure of welcoming you back to Royal Orchid Sheraton Riverside Hotel Bangkok for another memorable stay.Warm regards,Royal Orchid Sheraton Riverside Hotel Bangkok
酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback with us.We appreciate your comment regarding breakfast and are glad to know it was satisfactory. At the same time, we regret that your overall experience did not fully meet your expectations.Your feedback is valuable to us as we continue to improve our facilities and services. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.Kind regards,Royal Orchid Sheraton Riverside Hotel Bangkok
酒店回复: Dear Valued Guest,Thank you for taking the time to share your detailed feedback.We sincerely regret that your stay did not meet your expectations. Your comments regarding room condition, air-conditioning odor, window view, gym equipment, and overall facilities have been noted and shared with the relevant teams for review. Guest comfort is very important to us, and we appreciate you bringing these concerns to our attention.Regarding room allocation, our river-view rooms are configured differently depending on building layout and availability. We regret that the initial assignment did not align with your preference and apologize if this affected your overall experience.We also appreciate your feedback regarding the shuttle boat and lobby seating. As a long-standing riverside property, we continuously review our facilities while maintaining operational standards and safety requirements.Thank you again for your candid comments. While we are sorry that this visit was disappointing, your feedback helps us identify areas for improvement.Kind regards,Royal Orchid Sheraton Riverside Hotel Bangkok
酒店回复: Dear Valued Guest,Thank you for taking the time to share your detailed feedback.We are truly sorry to learn about the multiple inconveniences you experienced during your stay. The room condition you described, particularly the odor, bathroom ventilation noise, and sound insulation concerns, is not reflective of the standards we aim to provide. Your comments have been shared with our Engineering and Housekeeping teams for immediate inspection and follow-up.We are especially concerned to read about the luggage handling issue. Please accept our sincere apologies for the distress and frustration caused. This should not have happened, and we regret the inconvenience it created for you and your family. The matter has been reviewed internally to ensure better coordination and tracking procedures moving forward.Regarding your breakfast experience, particularly the outdoor setup and cleanliness concerns, this has been escalated to our Food & Beverage management team for immediate attention, as hygiene standards are of utmost importance.We appreciate your acknowledgment of the breakfast variety, though we regret that the overall experience did not meet your expectations, especially during a peak holiday period.Your feedback is taken very seriously, and we thank you for bringing these matters to our attention. We sincerely regret that your stay was disappointing and hope there may be an opportunity in the future to provide you with a much-improved experience.Kind regards,Royal Orchid Sheraton Riverside Hotel Bangkok
酒店回复: Dear Valued Guest,Thank you very much for sharing your detailed feedback.We are delighted to hear that you enjoyed the riverside location, the views of the Chao Phraya River and ICONSIAM, as well as the breakfast experience and the warm hospitality provided by our team. It is especially rewarding to know that our staff made you and your family feel welcome throughout your stay.At the same time, we appreciate your honest comments regarding some of the room facilities and sound insulation. As one of Bangkok’s long-standing riverside hotels, we continue to review opportunities to enhance our facilities while maintaining the comfort and character many guests appreciate.Thank you again for choosing Royal Orchid Sheraton Riverside Hotel Bangkok. We truly hope to welcome you and your family back again for another enjoyable stay by the river.Kind regards,Royal Orchid Sheraton Riverside Hotel Bangkok
5.0分
河景豪华两张双人床房
家庭亲子
房间正对湄南河,景观超棒,早餐丰富,补充及时,
酒店虽然离地铁和天铁都有距离,但是有免费的短驳
船往返与暹罗天地和郑王桥(郑皇桥)的沙吞码头
( Sathorn pier ),半小时一班,非常方便。
酒店拥有两个泳池,一个到晚上七点,一个到晚上十点。
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酒店回复: Dear Valued Guest,Thank you very much for your wonderful review and perfect rating. We are delighted to hear that you enjoyed the beautiful river view from your room and our rich and well-replenished breakfast selection.It is also a pleasure to know that you found our complimentary shuttle boat service convenient for traveling to ICONSIAM and Sathorn Pier. We are glad the pool facilities added to your stay as well.Your kind feedback truly means a great deal to us, and we look forward to welcoming you back again for another enjoyable stay by the Chao Phraya River.Kind regards,Royal Orchid Sheraton Riverside Hotel Bangkok
这次入住喜来登是大大超出预期,入住前一直担心设施成旧,其实还好,虽然陈旧,但是非常干净,服务员很热情,还不收小费,我和父母带着我女儿两间房住了7晚,每天的早餐都很丰富,吃到撑,出行也方便,除了酒店每30分钟的摆渡船去对面iconsiam以外,旁边就是两个公用码头,平均10分钟一班轮渡!期间我女儿手机遗落在出租车上,酒店前台2名员工帮我们找回来了!最惊喜的是,超级难约的Let's relax马杀鸡就在酒店3楼,这个就太加分了,随时去都是空的!话不多说,直接上图
心心念念为了看到湄南河畔,选择了兰花喜来登,很多惊喜。
傍晚办理了入住,进屋的一瞬间,看到对面亮闪闪的ICONSIAM,才发现前台安排的11楼确实是观赏夜景的最佳楼层,谢谢前台美女啦!
房间很大,但年生久远设施有点老旧,淋浴头还在浴缸里面,对老年人不太友好,很怕摔跤。水压也一般,淋浴出水较小。隔音不行,隔壁说话,放电视,楼上小朋友跑跳都很清晰,不过到了深夜大家都很安静啦。
由于酒店自己有游船到对面暹罗广场,所以不担心出游麻烦,半小时一趟往返,随时搭趁。
嘿嘿,酒店3楼出名的“马杀鸡”,不用排队,直接安排。有时间真的安排一下,家里老人都赞不绝口。
早餐那是非常丰富,座位区多多,靠游泳池,靠湄南河边,空调房等随你选择,还有好多鸽子来跟你互动,偷偷抢食。
泰国服务真的无法挑剔,真的很用心,对我们都很亲切,打车回来给你开车门,餐厅带你入座,给你端咖啡和茶水,行李寄放轻拿轻放,宾至如归感受颇深。
国内工作,学习真卷的太严重,泰国慢生活适当调整放松。马上放春假了,快带上家人们来泰国出游玩玩吧。
还给大家翻译一份摆渡游轮时间
老牌星级酒店了,房间设施确实比较老,但胜在酒店地理位置绝佳,有免费摆渡船去Iconsiam和交通码头,而且目测喜来登的船舒适度最高。定的房型包含早晚餐,晚餐的海鲜确实不错,吃爽了,哈哈。另外双床房是1.35米的,可以两床拼一起,四人(2大2小)入住也无压力。夜景也很赞,楼下两个泳池也不错,花园泳池还有孔雀到处走,娃娃耍开心了。
服务卫生早餐游泳池都不错。
位置也很好,酒店在湄南河边上,旁边就是river city。有游船码头,璀璨明珠等游船码头,夜游湄南河很方便。
距离大皇宫,唐人街都很近。
湄南河对岸就是暹罗中心,酒店自己也有码头和渡轮,每半点开船,也很方便。
停车场需要到行李生柜台parking ticket盖章再出门,需要步梯上lobby,没有电梯到车库。带行李不方便。
酒店位置非常好,就在湄南河边,正对酒店对面就是暹罗天地(Iconsiam)。酒店有自己的码头和渡船,往返Iconsiam,每半小时一趟,末班船22:00。酒店两侧也有码头,可以坐公交船去往其他景点。我们坐游轮夜游湄南河后已经22:30了,正好Iconsiam4号码头还有公交船可以回酒店,很方便。酒店的缺点就是设施比较陈旧,但是比较干净、整洁,没有特别破败的感觉,早餐自助比较丰富,比国内喜来登酒店的早餐好多了。
酒店设备很陈旧,空调散发出一种霉味,走廊喷洒空气清新剂,还稍微好点,房间里味道到,住了一晚上,久居鲍鱼之肆就感觉没那么强烈了,大家自行脑补。
大堂虽然比较大,但真正可以利用,等待的座位不多,没有欢迎茶水,也没有minibar,简陋的不能再简陋,跟1600多元的房费不相符合。
摆渡船去对面码头很老式,都是柴油发动,气味不小,三十分钟一趟,门口的酒廊餐吧还不错,但是客人不算多,没什么气氛。
服务也算中规中矩,安排的房间玻璃小,看河景也是从缝里看,给我们安排的是北面,看不到对面的百货公司夜景,经过争取才换到稍微大玻璃的房间,其实有点影响心情。
gym器材也老旧,泳池最深的3米,吼吼,幸好没有在这里多住一晚,以后也不回来了。
迄今住过五星级酒店里最差的,房间潮湿发霉的味道非常严重,厕所门口的排风扇无法调节,声音非常大,吵到无法入睡。隔音差到走廊隔壁说话听的非常清楚,春节小三千的价格,太太不值!!奇葩的是,下午入住后,就和家人出去了,晚上回酒店,行李竟然没送到房间,找前台,找拎行李的服务人员,才在存行李处找到。原来前台把行李号牌丢了。太太无语了😓。早餐品种多,但是户外的餐桌的,餐具裸露,小蚂蚁🐜桌上都是,不仔细看,就会非常不小心听到。不会再选择这家。
网评很好,但是我想表达真实感受。酒店服务态度非常好,河景可以看到。但是为了河景住在一个比自己年纪还大的酒店受不了,太破旧了,你自己想想那地毯、门、床…。这河景买一张游船票就可以看到,为什么非要隔着个窗户看。
酒店有点年头了,走廊有霉味,订了两个房间都安排在5楼,一个房间看着排风口,一个房间对着柱子,总之都看不到什么景色,很失望。交通不算很方便,不赶时间可以坐公交船,码头就在大堂出门右手边,否则就只能打车
房间正对湄南河,景观超棒,早餐丰富,补充及时,
酒店虽然离地铁和天铁都有距离,但是有免费的短驳
船往返与暹罗天地和郑王桥(郑皇桥)的沙吞码头
( Sathorn pier ),半小时一班,非常方便。
酒店拥有两个泳池,一个到晚上七点,一个到晚上十点。