Absolutely terrible experience! The whole place is under construction. I felt like we were staying at a construction site the whole time. There was loud banging and trucks unloading. There was only one place to eat that close at 2 PM. I would’ve never stayed there if I knew half the place was under construction and closed. I asked for a refund and they only gave me one day back. Do not stay here.
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酒店回复: Thank you for staying with us here at Hilton Phoenix Resort at the Peak. We understand how important it is to provide our guests with a reliable, friendly stay experience and we apologize for not meeting these expectations. Your feedback is valuable to us, and we will use it to make the necessary improvements. We hope to have the pleasure of welcoming you back in the future. Best RegardsCarlos RomeroFront Office Manager
2.0分
家庭亲子
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Room was neglected- dried blood on curtains, floors were filthy. Bathrooms very small/old. Room service only came once during our 4 night stay and didn't pick up trash.
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酒店回复: Thank you for staying with us here at Hilton Phoenix Resort at the Peak. We understand how important it is to provide our guests with a reliable, friendly stay experience and we apologize for not meeting these expectations. Your feedback is valuable to us, and we will use it to make the necessary improvements. We hope to have the pleasure of welcoming you back in the future. Best Regards
房间还可以，就是电梯味道好大，而且电梯里不开空调，非常热，房间是套间，有阳台，房间里不放水这点不太好，没餐食，而且希尔顿的坑爹地方就是WiFi要另外付费
房间又旧又破，还很吵，价格却贵得离谱。地毯上有突出的钉子，床还挡住了门。
我是一个独自旅行者。这里对家庭出游来说简直完美。我甚至希望自己有孩子或家人，可以一起游泳和参加活动。房间很大，很宽敞，阳台也很适合独自旅行者。
客户服务很棒，我的孩子们玩得很开心！
还可以吧。
很棒的酒店。工作人员很友好，乐于助人
这次在这饭店住了八天七夜，感受服务水平有很大需要进步的地方，餐厅很少且餐点算普通，只好点外卖，不建议住太多天，三天两夜就够了
我觉得这里的位置非常适合带孩子的家庭。
我们全家都住在这里。
当时酒店正在施工。
早餐时，餐厅提供标准套餐，需额外付费；没有自助餐。
起初我以为是自助餐，所以选择了付费早餐。结果发现这笔费用实际上是从房费中扣除的，可以在餐厅或商店使用。
有一天我们去了水上乐园，剩下的时间都在酒店泳池边度过。
幸运的是，由于酒店正在施工，我们订到了一间靠近泳池的房间，可以在那里喝啤酒放松一下。
孩子们可以自由玩耍。
这里看起来是个和孩子们一起度过美好时光的好地方。
Absolutely terrible experience! The whole place is under construction. I felt like we were staying at a construction site the whole time. There was loud banging and trucks unloading. There was only one place to eat that close at 2 PM. I would’ve never stayed there if I knew half the place was under construction and closed. I asked for a refund and they only gave me one day back. Do not stay here.
Room was neglected- dried blood on curtains, floors were filthy. Bathrooms very small/old. Room service only came once during our 4 night stay and didn't pick up trash.