酒店回复: Dear Kingthong, Thank you for staying with us and we appreciate your great feedback. Looking forward to welcome you again soon! Have a wonderful day!
5.0分
情侣出游
Rooms were clean, beds were comfortable but most outstanding was the friendliness of the staff.
展开
酒店回复: Dear Mavin, Thank you for your comments. We hope to see you again soon. Regards,
5.0分
其他
展开
Room was clean, hallways stairways were clean. Pool area was very clean and public washrooms. Breakfast was great and area clean. All staff were very friendly and accommodating!!
展开
酒店回复: Dear Carol,Thank you for taking a moment to share your experience. We are looking forward to welcome you again here at Hampton Inn and Suites Edmonton West. Once again, thank you and we appreciate your feedback. Have a lovely day!
1.0分
商务出差
展开
Room was exceptionally dirty, it was very late when we arrived and there was no time. Woke up in light of day to see every corner of a large room to be filthy. Flooring was disgusting, in corners clear dirt and dust. The carpet was dusty, with clear dirt marks and layer of dust and hair. Not enough chairs, just literally one, my partner had to sit on corner of bed. Kitchenette had paper towel, which had a sauce smear on the very front one. Iron was very old, and spray absolutely did not work. Rendered it useless as it couldn’t iron wrinkles. Bathroom had several marks of damage, toilet was clean. Lady at desk was exceptionally friendly and welcoming, the rest was upsetting. The layout is horrible with limited ventilation.
展开
酒店回复: Dear Regina,We want to say thank you for taking the time to share about your recent stay with us. We are sorry to hear that your experience was less than satisfactory. Our goal is to provide a warm, friendly and reliable experience that makes guests happy, and your comments will help us as we continually work to improve. Please contact me directly at the email or phone number below if there is anything we can do for you. Once again, thank you and we appreciate your feedback. We hope to welcome you back soon.
4.0分
家庭亲子
Staff was courteous, temperature kept going up after we’de turn it down. Pool and hot tub were average. For a short stay this hotel definitely worked.
展开
酒店回复: Dear Brandi,Thank you for taking a moment to share your experience. We are looking forward to welcome you again here at Hampton Inn and Suites Edmonton West. Once again, thank you and we appreciate your feedback. Have a lovely day!
很不错的酒店 干净 pancake很不错
工作人员非常友好。设施很好,很新也很干净。
我们玩得很开心!
好,舒适
很遗憾,我们的入住体验并不好。因为床单上有污渍,我们不得不请客房服务人员来更换。🙄 我自己习惯对所有物品进行消毒,所以就继续住在那个房间里。第二天我们大部分时间都在外面,回来后发现房间还没打扫干净。我们再次致电前台,得到的答复是客房服务员太忙,没时间打扫。最后,我丈夫只好自己铺床。第二天退房时,酒店道歉并提出给我一些代金券。但我不需要代金券,我需要的是一个舒适干净的房间。
房间干净整洁,员工热情友好、笑容满面且专业……谢谢!
Rooms were clean, beds were comfortable but most outstanding was the friendliness of the staff.
Room was clean, hallways stairways were clean. Pool area was very clean and public washrooms. Breakfast was great and area clean. All staff were very friendly and accommodating!!
Room was exceptionally dirty, it was very late when we arrived and there was no time. Woke up in light of day to see every corner of a large room to be filthy. Flooring was disgusting, in corners clear dirt and dust. The carpet was dusty, with clear dirt marks and layer of dust and hair. Not enough chairs, just literally one, my partner had to sit on corner of bed. Kitchenette had paper towel, which had a sauce smear on the very front one. Iron was very old, and spray absolutely did not work. Rendered it useless as it couldn’t iron wrinkles. Bathroom had several marks of damage, toilet was clean. Lady at desk was exceptionally friendly and welcoming, the rest was upsetting. The layout is horrible with limited ventilation.
Staff was courteous, temperature kept going up after we’de turn it down. Pool and hot tub were average. For a short stay this hotel definitely worked.