酒店回复: Dear Heidi, Thank you for taking the time to tell us about your experience at the Red Roof Inn Columbia, SC Airport. It was great to read that you were pleased with the cleanliness. However, I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the noise disturbance which hindered your stay. At Red Roof, it is intended to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We would love to have another chance to provide you with a better experience the next time you're in town. Very truly yours,JonathanRed Roof Management RediResponse Specialist
酒店回复: Dear Isaac, It was good to see you participated in our guest survey after your recent stay at the RED ROOF INN COLUMBIA SC AIRPORT. You pointed out the unmade bed, unclean sheets, poor service you received and the bathroom lights that did not work dampened your experience and prompted a low scoring. Know that your voice is of tremendous importance to us at Red Roof and we value your comments which will help us to continuously improve our services and make our guest experiences better. Please note that we value you as our guest very much and appreciate your patronage. Thank you for sharing your concerns. All the best in your future travels.Sincerely, Kerry-Lee Red Roof Management RediResponse Specialist
酒店回复: Dear Danielle,Thank you for telling us about your recent visit at RED ROOF INN COLUMBIA SC AIRPORT. We value you as our guest and welcome your 8/10 score. However, you mentioned that we need to have more security. Please know our team at Red Roof are consistently working to improve our product offering and your feedback is critical toward this effort, so we are thankful to you for sharing your comments.Thank you again for sharing your experience and we look forward to seeing you in your future travels.Sincerely,LintonRed Roof ManagementRediResponse Specialist
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机场大道上的红屋顶旅馆太糟糕了
那里的人很粗鲁，不让我侄女帮我办理入住，尽管她的名字在预订单上
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酒店回复: Dear Kansas,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN COLUMBIA SC AIRPORT. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the encounter you had with staff and not allowing your niece to check in even though she was on the reservation. We apologize for this issue. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations in the future. Sincerely,Dannielle Red Roof Management Rediresponse Specialist
你到底还想怎样？
可能是我住过的最差的汽车旅馆。虽然整体上看起来干净，但浴室门上胸部高度有刺痕，似乎还有血手印，底部被踢过。暖通空调非常破旧，启动后听起来像飞机引擎。我们付了四个人的钱，当我早上要求再提供两条毛巾时（只提供了两条），经理咄咄逼人地说，政策是只提供两条，我们可以向预订代理投诉。因此写了这篇评论。避免！
工人们需要打扫房间，包括清理墙上各处的食物残渣。公司需要进行昆虫防治。
此外，当我试图要求前门的那个人演示开门时，他试图看我开门 5 分钟。他看起来甚至不像工人，但还是试了好几次。电视和所有东西都过时了。名字不是杰西的——是插头。做得更好。
糟糕的酒店，老旧破败。肮脏、肮脏、脏兮兮的淋浴浴缸。破旧的空调加热装置。天花板的墙和模具都散架了。房间角落的椅子看起来像是被猫抓过的。太恶心了。大厅门外的人很吓人。不会向任何人推荐这个地方！！
******* 上的广告说有免费早餐，但我到达时经理说没有早餐。另外，登记入住时间是下午 3 点，我到的时候是下午 4 点 45 分，他们说我必须等 30 分钟才能准备好我的房间。
恶劣的客户服务
我要求退款。我昨晚入住，前排服务员给了我一把钥匙。一进房间，我第一眼看到的就是床没有整理好，床单上有烧焦的痕迹。床单也很脏。浴室的灯也坏了。当我回去告诉前台我的问题时，他对我的态度很恶劣，因为他知道这是不可接受的。当你要求退款时，他告诉我回电给第三方并拿回退款。我不喜欢他的态度和他的客户服务。我强烈要求停止赞助这家酒店公司。他们真的很粗鲁和恶劣。
我需要退款，这个地方是一个无家可归者收容所
我没有入住，这个地方状况很糟糕，我要求退款然后离开了。我永远不会再回去了。不推荐。
最多算是一般/还过得去
需要加强安保。还需要有人看管那些输给你的人，而不是因为订了两晚，他们搞砸了，把我们安排错了房间，而对我大喊大叫。我也不应该每隔五秒钟就有人看着我，好像我傻了一样，只是因为我不能尽快打扫干净，这在人类看来是不可能的。虽然我见过更好的人，但我没有抱怨，但我希望他们少一点。交通不太好，但总的来说还不错。祝你有个美好的一天，丹妮尔。
机场大道上的红屋顶旅馆太糟糕了
那里的人很粗鲁，不让我侄女帮我办理入住，尽管她的名字在预订单上
酒店位置离我目的地很近，购物也很方便。
目前为止，司机方面没有接到任何投诉。