酒店回复: Dear Doumiaoma,Thank you for sharing your review and for the perfect rating. We are delighted to know that our central location near the church enhanced your visit, and that you found the room spacious and comfortable. It is wonderful to hear that the water dispenser on the corridor was convenient for you. We are also pleased that our breakfast selection met your preferences and that the underground parking contributed to a smooth and easy stay.We appreciate your feedback and look forward to welcoming you back for another enjoyable visit to Dresden.Kind Regards,Martin Raich, General Manager Hilton Dresden

酒店回复: Dear Yangnike,Thank you for choosing Hilton Dresden and for sharing your impressions. We are pleased to hear that you found our location convenient for visiting Prince’s Row and that the transport connections worked well for you. It is also gratifying to learn that the sound insulation met your expectations and that you appreciated having water dispensers available on each floor. Your positive comments about breakfast, particularly the wide variety and value, are most welcome.We understand your observation regarding the room’s style. As a historic hotel, we strive to preserve the character of our property while continually enhancing modern comfort for our guests. Your feedback supports our ongoing efforts to balance heritage with contemporary expectations.We also note your comment about the distance from your room to the lifts. Given the unique design and scale of our hotel, some rooms are indeed situated further along the corridors, and we are grateful for your understanding in this regard.We hope to have the pleasure of welcoming you back to Hilton Dresden for another stay that is both convenient and comfortable.Kind Regards,Martin Raich, General Manager Hilton Dresden

酒店回复: Dear Guest User,Your compliments about the Hilton Dresden's location and affordable prices truly warm our hearts. We're delighted to hear that you enjoyed the surroundings and the many amenities nearby.Our primary goal is indeed to ensure our guests have a comfortable and memorable experience, and we are pleased to have met your expectations. We look forward to welcoming you next time in the scenic city center of Dresden.kind regards,Martin Raich, General Manager Hilton Dresden

酒店回复: Esteemed Guest,Thank you for choosing to stay at the Hilton Dresden and for sharing your thoughts with us. We are delighted to learn that you appreciate the hotel's location, and we have also noted your feedback regarding the early check-in charge and service experience.Concerning the check-in time, we have set the standard check-in time at 2 PM to ensure that the rooms meet our consistent standards in terms of cleanliness, inspection, and preparation. We understand that you were informed that your room was ready before 2 PM and felt confused about the early check-in fee. Your feelings are of utmost importance to us, and we value all opinions regarding the clarity and experience of this process.Furthermore, regarding the transparency of fee information, we always strive to clearly inform our guests of any potential additional charges, such as pet-related fees and pool usage fees, so that you can better plan your itinerary and enjoy a stable and consistent service experience.We deeply regret that the enthusiasm of the service did not meet your expectations. We always aim to provide meticulous and considerate hospitality, and your feedback will serve as an important reference for us to continuously optimise the overall experience.Once again, thank you for your valuable time and feedback. We sincerely look forward to welcoming you again in the near future, providing you with a smoother and more enjoyable stay.Kind regards,Martin Raich, General Manager, Hilton Dresden

酒店回复: Dear Yinsejiqiren,Your wonderful comments about the Hilton Dresden's prime location and excellent facilities are most appreciated. It's always a delight to hear when our guests have had a chance to explore and enjoy the beautiful surroundings.We're particularly pleased to learn that you found the room to your satisfaction and that you enjoyed the breakfast. Our team works diligently to ensure our guests' comfort and to provide a memorable experience.Thank you for sharing such a positive review. We look forward to welcoming you back to Hilton Dresden in the future.Kind Regards,Martin Raich, General Manager Hilton Dresden

酒店回复: Dear B‍u‍b‍a‍i‍d‍e‍q‍i‍a‍n‍g‍w‍e‍i,Thank you for choosing to stay at the Hilton Dresden and for taking the time to share your valuable feedback. We are delighted to learn that you were satisfied with our location, room amenities, the provision of drinking water on elevator floors, soundproofing, and the efficient check-in and check-out process. It is also pleasing to hear that our breakfast provided you with a pleasant start to the day, and your special mention of the nuts and hazelnuts is a great encouragement to our team.At the same time, we have noted your feedback regarding the cleanliness of the bathroom facilities. We sincerely regret that we did not fully meet your expectations. Your comments are of great importance to us in our ongoing efforts to enhance the overall experience, and we greatly value and appreciate your input.Once again, thank you for your visit and feedback. We look forward to the opportunity to welcome you back in the near future and to provide you with an equally enjoyable and even more refined accommodation experience.Kind regards,Martin Raich, General Manager, Hilton Dresden

酒店回复: Dear Luckystrom,We are most grateful for your detailed account of your recent stay at the Hilton Dresden. We are delighted to hear you found our location convenient, situated in the heart of the Old Town and close to numerous attractions. We sincerely apologise for the oversight in your room's cleanliness and the resulting inconvenience. Whilst our aim is to create a perfect experience for all guests, it appears we fell short on this occasion. Your feedback has been duly noted and will serve as a constructive reminder for our team.Regarding drinking water provision, whilst complimentary bottled water is not supplied in guest rooms, we are pleased you found the water dispenser near the lift entrance convenient. This forms part of our commitment to ensuring our guests can enjoy refreshments at any time of day.Furthermore, regarding your observation about our hotel's history, the Hilton Dresden is indeed a property that takes pride in its historical charm. We remain dedicated to delivering an experience that blends unique nostalgia with modern comforts, aiming to create memorable stays for all our guests.Thank you once again for your feedback. We look forward to the opportunity to serve you better in future.Kind regards,Martin Reich General Manager Hilton Dresden