酒店回复: Dear Guest User, Thank you for sharing your wonderful feedback. We’re delighted to know you enjoyed the comfort, service, and thoughtful evening touches during your stay. Our Ladies and Gentlemen are truly committed to creating moments that leave a lasting impression, and it wonderful to know that we succeeded in doing so for you. We hope to welcome you back again soon.Sincerely,Sylvia SchmetzPersonal Assistant to General ManagerThe Ritz-Carlton, Vienna
酒店回复: Dear Tiantian88tiantian,Thank you for sharing your feedback. We sincerely regret the inconveniences you experienced and appreciate the opportunity to address them. Our Ladies and Gentlemen are deeply committed to creating moments that leave a lasting impression, and we are glad our team and Ctrip were able to assist and restore your experience before departure. We truly value your understanding and hope to welcome you back for a more seamless and memorable stay in the future.Sincerely,Sylvia SchmetzPersonal Assistant to General ManagerThe Ritz-Carlton, Vienna
酒店回复: Dear Mumubaobeic,Thank you so much for sharing your wonderful feedback! We are delighted to hear that you enjoyed your stay with us and especially appreciated the service of our Ladies and Gentlemen as well as the breakfast. It is great to know that the early check-in arrangement helped you rest comfortably after your long flight. Creating memorable experiences for our guests is at the heart of what we do, and it is wonderful to know that we succeeded in making your visit truly remarkable.Sincerely,Sylvia SchmetzPersonal Assistant to General Manager The Ritz-Carlton, ViennaWe truly look forward to welcoming you back for another pleasant stay soon!
酒店回复: Dear Guest Users,Thank you for sharing your detailed feedback. While we regret that some aspects of your stay did not fully meet expectations, we truly appreciate your kind comments about our breakfast team and porters. Please be assured that the Ladies and Gentlemen of our hotel are deeply committed to creating moments that leave a lasting impression, and your observations have been shared with the relevant teams as we continue to improve. We hope to have the opportunity to welcome you back for a more seamless and memorable experience.Sincerely,Sylvia SchmetzPersonal Assistant to General ManagerThe Ritz-Carlton, Vienna
酒店回复: Dear Guest User,on behalf of our Ladies & Gentlemen, thank you so much for your wonderful feedback! We are delighted to hear that you enjoyed the comfort of your room, our convenient location, and the friendliness of our Ladies and Gentlemen. It’s wonderful to know that our breakfast selection and service staff made your stay even more pleasant. Your comments are truly appreciated, and we look forward to welcoming you back for both business and leisure stays in the future.Sincerely,Sylvia SchmetzPersonal Assistant to General Manager The Ritz-Carlton, Vienna
酒店回复: Dear Lenshyuu,Thank you for sharing your detailed feedback and for choosing to stay with us. We’re delighted to hear that you enjoyed the service, comfort of the room, rooftop bar views, and our convenient location. The Ladies and Gentlemen of the hotel are truly committed to creating moments that leave a lasting impression, and your comments encourage us to continue doing so. We hope to have the pleasure of welcoming you back again soon.Sincerely,Sylvia SchmetzPersonal Assistant to General ManagerThe Ritz-Carlton, Vienna
房间虽不大 是老建筑 有历史感的建筑 但很舒服干净 服务态度好 虽有点小插曲 后续但很到位 每天晚上会来房间一次放上水和巧克力 水放了很多 在这次整个行程中是最满意的酒店
有些不愉快，谢谢携程帮忙解决！ 首先没有牙膏牙刷和浴盐。其次洗浴只能出热水，没有凉水。最过分的是第二天早饭非要我们去7楼的Lounge吃！不让我们在楼下餐厅吃。在一年最贵的时间，我订的房间➕两份正常早餐。凭什么一而再再而三的让我不爽？！ 最后携程客服出面解决，酒店打电话道歉，临走又道歉并送礼物。但也不是没有亮点，酒店前台小哥都帅！！很养眼。他们道歉我也没办法发火了… 我们头4天住萨赫酒店，然后搬到利兹卡尔顿。这个比起萨赫来真差太多了，但是也便宜很多。
奢华享受，
除了设施稍微旧一点，其他都perfect！服务人员真是没得说，第一天因为早入住，7点就到了，还帮忙安排了过渡房间休息，也没额外收费。让我们消除了一晚夜间航班的疲劳！早餐也是很不错👍喜欢！
公区环境一般，既不是新的豪华开阔的感觉，也不是老得很有味道很精致的风格。
wifi经常断，一个上午要重连两三次，每次还很麻烦，除了正常输入房间号和姓氏，还要跳出一次要不要注册会员，再跳出一次要不要买20欧一天的高速上网套餐…有点无语…
前台服务一般，很敷衍，问早餐在哪吃就含含糊糊地说从这里下几个台阶再上几个台阶？入住和退房的时候不同的人，神奇的拥有同样的态度，没什么礼貌。
早餐厅和外面行李小哥的服务很好。
房间是普通商务酒店装修，最大的优点是面积大。洗漱台的下水很慢，正常洗手都要积水慢慢下。淋浴间的门关不严，洗澡水容易向外面漫一滩。地巾铺上之后淋浴门无法正常向外打开，地巾的作用聊胜于无。
房间非常舒适，适合出差旅游，距离市区景点步行就可以到达，前台接待人员非常亲切也很清楚，早餐非常丰盛，服务人员态度热情又亲切。
住了3天，服务基本符合期待，帮忙搬运行李，夜床和daily service该有的都有。
屋顶酒吧眺望也不错。
底下还有健身房和泳池。
早餐要看主菜点的啥，几天下来感觉English breakfast和班尼迪克蛋还可以。
房间挑高很高，窗外风景也不错。
因为就在城市公园旁边，去机场快线（CAT）直通的车站，还有金色大厅啥的都很近。
从酒店坐地铁或路面电车去美泉宫/美景宫/霍夫宫都是20分钟之内。
顺便一提买个带机场pass的city card还是挺划算的（hop-on hop-off感觉意义不大）。
公共交通随便坐，地铁和路面电车很发达，终电也晚，基本能**。
CAT从机场一站直达城市公园，16分钟。
维也纳丽思卡尔顿依托于历史名宅，整座酒店充斥着历史和艺术气息。但也因为这个原因，房间的面积不大，卧室灯光不足，设施较为老旧。不过浴室的设施还是非常到位的，用料扎实，设备齐全，灯光充沛。
早餐是完全点单制，工作人员从迎宾到点餐到上菜一条龙服务，体验非常棒。用餐环境优雅，食物精致美味。
离店退房的时候前台赠送了小食品作为礼物，并且询问是否需要在交通上提供一些帮助，热情礼貌，体验感很好。酒店的礼宾车是奔驰S，送到机场花费60欧元，供参考。
我非常喜欢这家酒店。地理位置很方便，房间宽敞，员工也非常乐于助人且友好。
地理位置好，早餐一级棒！