The Warrick Melrose is a great hotel. Very nice and great staff. Great location for nearby coffee shops and shopping.
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酒店回复: Thank you for sharing your experience! We’re delighted you enjoyed The Warwick Melrose and appreciated our great staff and convenient location near coffee shops and shopping. We look forward to welcoming you back soon for another memorable stay!
3.0分
情侣出游
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Room was in ok condition. Fan made a noise all night long that made it difficult to sleep. Housekeeping did not leave any clean towels the second day. Elevators were broke when we needed to check out. Carrying all of our bags down several flights of dark stairs wasn’t super fun but we managed.
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酒店回复: Thank you for sharing your feedback. We sincerely apologize for the inconveniences you experienced during your stay. The elevator outage was unfortunately due to a broader area power disruption that impacted several systems in the building. We understand how difficult it must have been to carry your luggage down multiple flights of stairs, and we truly appreciate your patience and resilience.Regarding the room condition, we’re sorry to hear that the fan noise disrupted your sleep and that housekeeping missed replenishing your towels on the second day. This is not the standard of service we strive to provide, and we will be addressing these issues with our team to ensure better attention to detail moving forward.Your comments are invaluable in helping us improve, and we hope to have the opportunity to welcome you back for a more comfortable and seamless experience.
3.0分
其他
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Love the hotel location and bar and food. Was on 7th floor and could hear airplanes from airport . And no water in room was a disappointment. Stay on the lower floors, bring water you’ll be fine
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酒店回复: I’m very sorry to hear about your experience. We recently installed new soundproof windows in all of our guest rooms, but we’ll be sure to take another look to ensure everything is working properly , thank you for bringing this to our attention.Regarding the water, I sincerely apologize; it seems we dropped the ball by not offering water at check-in. I’m glad to hear you enjoyed our location, bar, and food, and we truly appreciate your feedback. We hope to have the opportunity to welcome you back soon and provide a more seamless stay.
3.0分
商务出差
Mostly lack of communication, coordination, etc. was really poor. Not to mention services.
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酒店回复: It was a pleasure speaking with you on 10/6/25, Mr. Reed. I’m very sorry that your experience didn’t meet expectations. I’m glad I was able to make things right, and I hope we’ll have the chance to welcome you back soon for a much better experience.
5.0分
情侣出游
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Room was spacious and very clean. The bathroom was beautiful, large shower with an overhead rain shower head. The staff members were courteous and helpful. Great stay!
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酒店回复: Dear Darrell, Thank you so much for sharing your feedback! We’re thrilled to hear you enjoyed your spacious and clean room, as well as the beautiful bathroom and rain shower. It’s wonderful to know our team made your stay even better with their courteous and helpful service. We’re so glad you had a great stay and hope to welcome you back soon!
5.0分
其他
Excellent service, great rooms and always efficient and very clean.
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酒店回复: Hello Gilbert , Thank you so much! I’m really glad you enjoyed your stay and noticed the little things we try to do to make it comfortable and clean. It really makes our day hearing that, and we’d love to welcome you back anytime!
5.0分
其他
Great minibar. Excellent customer service. No parking. Valet only.
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酒店回复: We are so happy that you enjoyed the hotel! We hope to see you again soon!
我们以为订的是两张床的房间，结果却是一张特大号床。一开始他们说没有其他房间可以换了，但后来又找到一间并免费给我们升级了。房间很好，但因为是靠街的转角房，所以车流噪音很大。尽管如此，总体来说我们还是很满意！
一切都很完美，尤其是工作人员！
谢谢你们提供的饮用水！
唯一的不足之处是我的房间通往隔壁房间的门是关着的，所以能听到隔壁房间的声音。
客房服务和停电。
The Warrick Melrose is a great hotel. Very nice and great staff. Great location for nearby coffee shops and shopping.
Room was in ok condition. Fan made a noise all night long that made it difficult to sleep. Housekeeping did not leave any clean towels the second day. Elevators were broke when we needed to check out. Carrying all of our bags down several flights of dark stairs wasn’t super fun but we managed.
Love the hotel location and bar and food. Was on 7th floor and could hear airplanes from airport . And no water in room was a disappointment. Stay on the lower floors, bring water you’ll be fine
Mostly lack of communication, coordination, etc. was really poor. Not to mention services.
Room was spacious and very clean. The bathroom was beautiful, large shower with an overhead rain shower head. The staff members were courteous and helpful. Great stay!
Excellent service, great rooms and always efficient and very clean.
Great minibar. Excellent customer service. No parking. Valet only.