Yes, and the registration was quick and efficient.
I have been staying at The Mellrose for 25 years. It is my home away from home, while in Dallas.
展开
酒店回复: Dear Julie, We truly appreciate your 25 years of loyalty. It means so much to us that you consider The Melrose your home away from home. We’re glad the registration was quick and efficient, and we can’t wait to welcome you back.
4.0分
其他
展开
Staff was great as always. But we did have a little issue with the room that I had booked. They did not have it reserved for us and put us in a smaller room. They did give us a refund, but we really preferred the deluxe room
展开
酒店回复: Thank you for sharing your experience with us. We’re delighted to hear that our staff provided the great service you’ve come to expect—your kind words mean a lot to our team.I’m truly sorry, however, for the inconvenience regarding your room reservation. We understand how important it is to receive the room you booked, and I regret that we were unable to accommodate you in the deluxe room as planned. While I’m glad we were able to issue a refund, I completely understand your disappointment and appreciate your patience in this matter.Please know that we are reviewing our reservation process to ensure this does not happen again. We value your loyalty and would love the opportunity to make this right. If you plan to return, please reach out to me directly at 214-224-3113, and I’ll personally ensure your preferred room is reserved for you.Thank you again for your feedback and for giving us the chance to improve. We hope to welcome you back soon for the experience you deserve.
3.0分
其他
展开
Shower didn’t drain well. Toilet had troubles. The
Shuttle service was worthless. The first night, we got to our reservation on time. But, we waited 50 minutes after calling for pick up from restaurant.
The following night, after checking with the front desk and the driver in advance, we had to take an Uber back to hotel.
展开
酒店回复: Thank you for taking the time to share your experience with us. I’m truly sorry to hear about the issues you encountered during your stay, including the shower drainage, toilet troubles, and the inconvenience with our shuttle service. This is not the level of service we strive to provide, and I understand how frustrating this must have been for you.Please know that your feedback has been shared with our maintenance and transportation teams to ensure these concerns are addressed promptly. We are reviewing our shuttle scheduling process to prevent delays like the ones you experienced, and we’ll make sure our facilities meet the standards you expect.We value your business and would love the opportunity to make this right. If you’re willing, please reach out to me directly at 214-224-3113, and I’ll be happy to assist with a resolution or discuss how we can improve your next visit.Thank you again for bringing this to our attention. We appreciate your patience and hope to welcome you back for a much better experience.Warm regards,
4.0分
其他
展开
I needed to refrigerate something and had to request a key for the minibar in our room. Fridge was broken, not cooling and dirty. I reported it, was told it would be fixed while we were at dinner. It wasn’t and no one checked back with us on it. Service level of staff was inconsistent between team members.
展开
酒店回复: Dear Sherry, Thank you for taking the time to share your feedback regarding your recent stay with us. I am truly sorry for the inconvenience you experienced with the minibar refrigerator. Finding it not cooling, not clean, and then not repaired as promised is unacceptable, and I apologize that no one followed up with you afterward. This is far below the standard of service we strive to deliver.I also apologize for the inconsistency you encountered among our team members. Your comments are extremely valuable, and I will be reviewing this with our staff to ensure better communication, accountability, and overall consistency moving forward.Although this occurred during your past stay, please know that your experience is important to us, and we are taking steps to prevent this from happening again.Thank you again for bringing this to my attention, and I hope we will have the opportunity to provide you with a much better experience in the future.
5.0分
其他
展开
This hotel is unbelievable! We stayed for our anniversary and my stomach ended up not feeling too great. The kitchen staff made me a custom meal and delivered it to our room! Top notch service.
展开
酒店回复: Hello Chanelle, Thank you so much for your kind words! We’re truly happy to hear that you received great service and felt welcomed from the moment you arrived , from parking to registration. Our team works hard to make every guest feel comfortable, and it means a lot to know we succeeded.We appreciate you taking the time to share your experience and hope to welcome you back again soon!
5.0分
其他
展开
Lovely hotel with convenient valet parking, a great lobby, cool bar and comfortable restaurant. I Did not visit the spa, but this hotel has all the amenities you could want for a Dallas vacation or staycation.
展开
酒店回复: Dear Loree, Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed our hotel, from the convenient valet parking to our welcoming lobby, bar, and comfortable restaurant. It’s great to know that our amenities helped make your stay enjoyable, whether for a Dallas vacation or a staycation.We truly appreciate you taking the time to share your experience, and we hope to have the pleasure of welcoming you back again soon.
5.0分
其他
Alex the morning front desk guy really came through. And the room was set up for our anniversary just beautiful.
展开
酒店回复: Thank you so much for your kind words. We’re really glad to hear that Alex was able to help and that the anniversary setup made your stay special. It truly means a lot to us that you enjoyed your time here.”
我们以为订的是两张床的房间，结果却是一张特大号床。一开始他们说没有其他房间可以换了，但后来又找到一间并免费给我们升级了。房间很好，但因为是靠街的转角房，所以车流噪音很大。尽管如此，总体来说我们还是很满意！
一切都很完美，尤其是工作人员！
谢谢你们提供的饮用水！
唯一的不足之处是我的房间通往隔壁房间的门是关着的，所以能听到隔壁房间的声音。
我们这次入住体验非常糟糕，不得不换了三次房间。第一个房间打扫得很不彻底，到处都是头发。第二个房间的空调半夜坏了，我们只能硬着头皮熬了一整夜，没人帮忙。前台工作人员态度冷漠，一点忙也帮不上，甚至还给我们降级了房间，感觉非常不尊重人。唯一值得称赞的是那位电工——他非常友善，真心实意地想帮我们解决问题。
Yes, and the registration was quick and efficient.
I have been staying at The Mellrose for 25 years. It is my home away from home, while in Dallas.
Staff was great as always. But we did have a little issue with the room that I had booked. They did not have it reserved for us and put us in a smaller room. They did give us a refund, but we really preferred the deluxe room
Shower didn’t drain well. Toilet had troubles. The
Shuttle service was worthless. The first night, we got to our reservation on time. But, we waited 50 minutes after calling for pick up from restaurant.
The following night, after checking with the front desk and the driver in advance, we had to take an Uber back to hotel.
I needed to refrigerate something and had to request a key for the minibar in our room. Fridge was broken, not cooling and dirty. I reported it, was told it would be fixed while we were at dinner. It wasn’t and no one checked back with us on it. Service level of staff was inconsistent between team members.
This hotel is unbelievable! We stayed for our anniversary and my stomach ended up not feeling too great. The kitchen staff made me a custom meal and delivered it to our room! Top notch service.
Lovely hotel with convenient valet parking, a great lobby, cool bar and comfortable restaurant. I Did not visit the spa, but this hotel has all the amenities you could want for a Dallas vacation or staycation.
Alex the morning front desk guy really came through. And the room was set up for our anniversary just beautiful.