酒店回复: Dear Guest, Thank you very much for your wonderful review. We are thrilled to hear that you enjoyed your stay in the Classic room with Ferris Wheel view and appreciated the cleanliness, amenities, and the surrounding area. It’s fantastic that you also loved our rooftop restaurant and the city views—it’s always a highlight for our guests!We truly appreciate your kind words and look forward to welcoming you back to SO/ Vienna for another memorable stay.Warm regards,Christian E. KlausGeneral Manager, SO/ Vienna

酒店回复: Dear Tianjiangdawuzei,Thank you very much for sharing your detailed feedback regarding your stay at SO/ Vienna. We are delighted to hear that you enjoyed your suite, the stunning views, and our attentive front desk team. It’s wonderful to know that the mini-bar, Bose speaker, and overall service contributed positively to your experience.We are, however, truly sorry that some aspects of your stay did not meet your expectations. Please be assured that we take your comments seriously and will review these points to continuously improve our guest experience.We sincerely hope to welcome you back to SO/ Vienna in the future and provide an even more seamless stay.Warm regards,Christian E. KlausGeneral Manager, SO/ Vienna

酒店回复: Dear Zhouzhouli,Thank you very much for your kind review of your stay at SO/ Vienna. We are delighted to hear that you enjoyed our location and the view of the Danube. We are also glad that the room upgrade and the mini-bar amenities contributed to a pleasant and memorable experience.We look forward to welcoming you back to SO/ Vienna on your next visit to Vienna.Best regards,Christian E. KlausGeneral Manager, SO/ Vienna

酒店回复: Dear Holiday,Thank you for sharing your experience with us. We are glad that you enjoyed the beautiful view from our 18th-floor restaurant. However, we sincerely apologize for the issues you encountered during your stay, including the room with a malfunctioning air conditioner and the service shortcomings. Please be assured that we take your feedback seriously and will continue to improve our service standards to ensure every guest feels welcomed and respected.We hope to have the opportunity to restore your trust in the future.Christian E. Klaus,General Manager, SO/ Vienna

酒店回复: 尊敬的宾客： 非常感谢您亲切的评价！我们很高兴听到您喜欢酒店的地理位置、服务以及酒店的景观，尤其是在屋顶享用的早餐。很高兴得知您下次光临维也纳SO酒店时会再次选择我们——我们期待很快再次欢迎您的光临！ 此致， Christian E. Klaus 维也纳SO酒店总经理

酒店回复: Dear Fangjige,thank you very much for your feedback. We are glad to hear that you enjoyed the spacious Jean Nouvel–designed room and our service at SO/ Vienna. We also appreciate your comments regarding the air conditioning and humidity in December, which we will review to improve our guests’ comfort.We look forward to welcoming you back in the future.Kind regards,Christian E. KlausGeneral Manager, SO/ Vienna

酒店回复: Dear Sisi-ouioui,Thank you for your wonderful feedback! We are delighted that you enjoyed the spacious and clean room, the soft bedding, and the beautiful view. We look forward to welcoming you back to SO/ Vienna!Christian E. Klaus,General Manager, SO/ Vienna

酒店回复: Dear Yiniu2020,Thank you very much for your wonderful review! We are delighted to hear that you found our location convenient for walking or using public transport, that parking at the hotel was easy, and that the surrounding area with its many restaurants and cafés met your expectations.We look forward to welcoming you back soon!Christian E. Klaus,General Manager, SO/ Vienna