酒店回复: Hello Kari,Thank you for your kind comments! We hope to host you again soon!
4.0分
其他
Staff at the bar was great. Property was nice and clean. Hallways though seem dated and smell a little old.
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酒店回复: Hello Mr. Holmes,We appreciate you kind comments regarding our staff and property. Thank you for your feedback! We look forward to hosting you again in the near future.
5.0分
其他
Parking was great, very close to our room. Our ròom was made up a little bit later than we would have liked one day, but otherwise our stay was very nice.
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酒店回复: Hello Jean,Thank you for taking the time to share your feedback! We're glad to hear you enjoyed the convenient parking and had an overall pleasant stay. Please come back again soon for another great visit!
5.0分
其他
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The greeting and check I. The valet all excellent ! The room the hallway not so good, needs repair and sprucing- definitely not worked of a four star review it was three star at best . And then they have the gall to play a video showing the owners and their vision for the place - what a farce! They’re cheaping out! Where are they??!!
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酒店回复: Hello Susannah,Thank you for your feedback. We're glad to hear you had a positive experience with our valet and front desk team. We're sorry to hear that other aspects of your stay didn’t meet expectations. Your comments are noted, and we’ll share them with our team for review. We appreciate you taking the time to share your experience.
5.0分
其他
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All good at the stay. Hotel food and fees seemed high for what you got but there are plenty of local food options. Hotel itself was clean. Well kept pool was nice.
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酒店回复: Hello Glen,Thanks for your review! We're glad you enjoyed the hotel, especially the cleanliness and the pool. We appreciate your feedback on the food and pricing, it's helpful as we continue to improve.
3.0分
家庭亲子
The rooms are run down, and the mattresses need to be replaced. The maid didn’t clean, she only made the bed. Our room wasn’t ready at check in.
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酒店回复: Hello Timothy,Thank you for sharing your feedback. We're truly sorry to hear about your experience and that we fell short of meeting your expectations. We take your comments seriously and will address the issues with our housekeeping team and maintenance staff to ensure improvements are made. We appreciate your input and hope to have the opportunity to provide you with a much better stay in the future.
5.0分
情侣出游
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Beautiful property! So many stunning places to sit and relax. Great food and cocktails! The friendliest staff! Cameron the bartender is a gem. He connected well with everyone and remembered names and drinks. Gave great suggestions for nearby things to do. The rooms are spacious and beautiful. Comfortable beds. Also the scent infused throughout is amazing and happy I could bring it home. Can’t wait to return!
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酒店回复: Hello Kathryn,Thank you so much for your wonderful review! We're thrilled to hear you had such a memorable stay with us. It’s great to know you enjoyed the relaxing spaces, delicious food and cocktails, and especially the warm hospitality from our team. We’ll be sure to pass your kind words along to Cameron! We can’t wait to welcome you back for another unforgettable visit!
3.0分
朋友出游
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The Scott is a beautiful property with thoughtful and intentional, aesthetically pleasing details. More of a hotel than a resort though, but it was still enjoyable. The La Vidorra spa was perfect! The fitness center was a fully equipped gym. The food was great for hotel food (overpriced though, but that’s expected). Great place for a girls trip!
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酒店回复: Hello Maricel,Thank you for your thoughtful review! We’re so glad you enjoyed the beauty and details of the property, as well as your time at La Vidorra Spa and the fitness center. It’s wonderful to hear our dining and atmosphere made your girls trip enjoyable. We truly appreciate your feedback and hope to welcome you back for another getaway soon!
2.0分
商务出差
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Shower leaked , doors are slamming , maintenance staff is screaming in the hallways . Fixtures falling off the wall in the shower . Floor flooded . Could be special if they gave it the love it deserved
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酒店回复: Hello David,Thank you for sharing your feedback. We’re truly sorry to hear about the challenges you experienced during your stay, as this is not the standard we strive to provide. Your comments about maintenance and the condition of your room have been shared with our team for immediate attention. We appreciate your perspective and hope to have the opportunity to show you the experience our guests deserve in the future.
5.0分
朋友出游
The perfect stay for a girls trip!! Definitely take the bel air care for transportation
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酒店回复: Hello Lauren,Thank you so much for your kind review! We're thrilled to hear that your girls trip was perfect and that you enjoyed using the Bel Air Care for transportation! We hope to welcome you back for another unforgettable stay soon!
漂亮而令人放松的酒店，房间有点旧，但很有魅力！
Staff at the bar was great. Property was nice and clean. Hallways though seem dated and smell a little old.
Parking was great, very close to our room. Our ròom was made up a little bit later than we would have liked one day, but otherwise our stay was very nice.
The greeting and check I. The valet all excellent ! The room the hallway not so good, needs repair and sprucing- definitely not worked of a four star review it was three star at best . And then they have the gall to play a video showing the owners and their vision for the place - what a farce! They’re cheaping out! Where are they??!!
All good at the stay. Hotel food and fees seemed high for what you got but there are plenty of local food options. Hotel itself was clean. Well kept pool was nice.
The rooms are run down, and the mattresses need to be replaced. The maid didn’t clean, she only made the bed. Our room wasn’t ready at check in.
Beautiful property! So many stunning places to sit and relax. Great food and cocktails! The friendliest staff! Cameron the bartender is a gem. He connected well with everyone and remembered names and drinks. Gave great suggestions for nearby things to do. The rooms are spacious and beautiful. Comfortable beds. Also the scent infused throughout is amazing and happy I could bring it home. Can’t wait to return!
The Scott is a beautiful property with thoughtful and intentional, aesthetically pleasing details. More of a hotel than a resort though, but it was still enjoyable. The La Vidorra spa was perfect! The fitness center was a fully equipped gym. The food was great for hotel food (overpriced though, but that’s expected). Great place for a girls trip!
Shower leaked , doors are slamming , maintenance staff is screaming in the hallways . Fixtures falling off the wall in the shower . Floor flooded . Could be special if they gave it the love it deserved
The perfect stay for a girls trip!! Definitely take the bel air care for transportation